Article Side

Online Article Directory!

Hello Guest! Login or Register to submit articles!

Know Your Customers View Through IVR Survey

By Snooozy Subscribe to RSS | March 7th 2012 | Views:

In the era of throat cut competition, no company dare to ignore its customers. Every company wants to know the likes and dislikes about the quality of its products and services. The technology is gaining much importance so the ways of survey are also becoming modern and fast.

Although there are many methods by which the company can get the survey done but the most important is IVR survey. The full meaning of IVR is ‘interactive voice response.’

Naturally the voice response tells itself that that survey is conducted through voice and the response thereafter of customer is counted. The IVR survey has many similarities with the phone survey. Both of them conducted over phone. So this is not face to face or paper option filling survey. But there is little difference between the phone survey and IVR survey that is the in phone survey the people’s views are known through live interviews while in IVR survey this is done by pre recorded script.

Every one has to call to call center sometimes. Then you are guided by computerized voice which gives you option to tell the quality of service that you are going to receive. After the call is over, you are asked about your satisfaction regarding the quality of service. By this way the companies know the views of their customers and naturally this creates good relations between company and customers.

The IVR survey is better in many forms in comparison with other methods of surveys like phone survey and SMS survey. Without having qualitatively feedback, no survey can get its purpose. You can have fastest feedback from customers through IVR surveys. You can start receiving feedback as soon as the call to customer care is over. In this survey there are high chances that you get unbiased and impartial feedback from the customer. The reason is that customer talks to computerized machine so he doesn’t feel nervous or surrounded by any other emotions.

As far as the question of cost factor is concerned, then it is one time investment. After that the cost is in reach of almost every company.

There are many telephone survey companies which provide the service of IVR survey. Before choosing the company you musk checks the quality of the voice of pre recorded script. Some companies also provide the facility of free trial. Then you can choose it so that you may know the quality of the service.

For more info:

Snooozy - About Author:
phone survey
survey phone
survey by phone

Share on Facebook Tweet It Stumbleupon this post This post is delicious !

Article Source:

Related Business Articles Subscribe to RSS

IVR survey strengthen the relations between customer and company
Published by Snooozy on March 9th 2012 | Business
In the time of huge competition every company wants to have strong relations with its customers. Thu...
Phone survey: the best marketing source
Published by Snooozy on February 28th 2012 | Business
According to the modern scenario of the market, every company joined a race for promoting their busi...
Choosing the phone and broadband packages that suit you
Published by Paul Rowley on March 13th 2012 | Business
There are now a great range of providers of home phone and broadband services in the UK, each offers...
Did your phone make its way to the recycle phone bank?
Published by Karl Leone on August 22nd 2012 | Business
Or did it plainly end up in the landfill like hundreds and thousands of phones do every day? It is t...
Great value home phone lines
Published by Paul Rowley on March 13th 2012 | Business
There are now a wide range of great home phone providers that offer customers low prices, great deal...
Survey by phone is the most beneficial way to have feedbacks and reviews
Published by Snooozy on January 5th 2012 | Business

The Survey by phone could bestow with a broad variety of suitable data for businesses concerning...
Nokia c5 – smart phone with smart features
Published by Greatfones on May 23rd 2012 | Business
A perfect phone for a perfect communication is just a click away now. The easy transactions of the p...
Significance of phone systems in an organization
Published by Samsung Business on January 13th 2012 | Business
Get expert advice and best prices on the Samsung phone systems for all business telephone system nee...
Choose sleek iPhone 4 Cases for your phone
Published by James Blee on April 23rd 2012 | Business
The economic freedom has given the customers a greater option to spend money according to their desi...
Advantages of Survey by phone
Published by Snooozy on December 29th 2011 | Business

Survey by phone can endow with an extensive assortment of worthful data for lines of work about ...
The survey software is a powerful tool to help businesses understand more their clients in a cost effective way
Published by Jack on May 24th 2012 | Business
Online surveys have become the quintessential tools for businesses. Quantitative and qualitative ana...
Find best unlock code for your cell phone
Published by Editor123 on December 1st 2011 | Business
You may have also wondered whether you could have your cell phone unlocked if you have a GSM type ph...
I phone application development changes the life of people
Published by Iphoneipadandroid Applicationdevelopment on February 26th 2012 | Business
Booming of the business of Iphone application brings a great potential in the field of communication...
Luxury Marketing Would need to Get accustomed to Mobile phone handset & Modern Styles Via the web
Published by BenedyktWigan on June 18th 2012 | Business
Often, high-end tends to make so high-end brands 1 ) whether however you like, diamond, yet another ...
The best survey site 2012: Superpoints
Published by Greg Fields, Sr. on August 9th 2012 | Business
Superpoints is entirely free to subscribe to, totally free and an throughout great deal....
Digital phone system for voice clarity
Published by John Kumar on December 17th 2011 | Business
The digital phone system is the phone system of today and shares space with VoIP, the internet techn...