Article Side

Online Article Directory!

Hello Guest! Login or Register to submit articles!

IVR survey strengthen the relations between customer and company

By Snooozy Subscribe to RSS | March 9th 2012 | Views:
loading
 
  



In the time of huge competition every company wants to have strong relations with its customers. Thus IVR survey helps the companies a lot in finding the views of their customers. The organization can conduct survey through many methods like SMS survey, phone survey but the IVR survey is considered the best one among them. The meaning of IVR is ‘interactive voice response.’ As the word ‘voice’ indicates that in IVR survey voice is the medium of survey.

Every company needs feedback from the customers to improve the quality of its products and services. No company can survive in this competitive era without getting feedback form customers. The feedback has great importance for any company, because it tells the company the likes and dislikes of its customers. As soon as the company knows about the taste of people then it can start changing the quality according to people’s desire.

Thus IVR survey can bring huge advantages to companies. Like the phone survey the IVR survey is also conducted on phone. But there is little difference between phone and IVR survey. Whereas the survey conducted by phone take direct interview with the people and know their views about the services. While in IVR survey the computerized and pre recorded voice talk the people.

There are number of advantages for companies to take survey through IVR survey:

The survey becomes successful when the feedback reaches to company as much fast as possible, and the IVR survey give the fastest feedback in comparison with the other methods of survey. As the talk between customer and computerized voice is finished then the computer start collecting data.

Through this survey we are able to know the customers very well. You know that as the customer calls the customer care or toll free number, s/he number and all bio data reaches to the company’s computer automatically.

Cost of every survey matters a lot, so the cost should not be in the highest terms as it will have adverse impact on the organization’s performance. This is the reason the IVR survey is being liked by companies these days. It has one time investment but after you don’t need to pay much.

In this there are lots of telephone survey companies which provide the service of IVR survey. Some companies also offer the flair of free trail so that you can check their quality at free of cost.

For more info:

Snooozy - About Author:

phone survey
survey phone
survey by phone

Share on Facebook Tweet It Stumbleupon this post This post is delicious !

Article Source:
http://www.articleside.com/business-articles/ivr-survey-strengthen-the-relations-between-customer-and-company.htm

Related Business Articles Subscribe to RSS

The survey software is a powerful tool to help businesses understand more their clients in a cost effective way
Published by Jack on May 24th 2012 | Business
Online surveys have become the quintessential tools for businesses. Quantitative and qualitative ana...
 
Significance of phone systems in an organization
Published by Samsung Business on January 13th 2012 | Business
Get expert advice and best prices on the Samsung phone systems for all business telephone system nee...
 
Great value home phone lines
Published by Paul Rowley on March 13th 2012 | Business
There are now a wide range of great home phone providers that offer customers low prices, great deal...
 
Choose sleek iPhone 4 Cases for your phone
Published by James Blee on April 23rd 2012 | Business
The economic freedom has given the customers a greater option to spend money according to their desi...
 
Choosing the phone and broadband packages that suit you
Published by Paul Rowley on March 13th 2012 | Business
There are now a great range of providers of home phone and broadband services in the UK, each offers...
 
Find best unlock code for your cell phone
Published by Editor123 on December 1st 2011 | Business
You may have also wondered whether you could have your cell phone unlocked if you have a GSM type ph...
 
The best survey site 2012: Superpoints
Published by Greg Fields, Sr. on August 9th 2012 | Business
Superpoints is entirely free to subscribe to, totally free and an throughout great deal....
 
Survey by phone is the most beneficial way to have feedbacks and reviews
Published by Snooozy on January 5th 2012 | Business

The Survey by phone could bestow with a broad variety of suitable data for businesses concerning...
 
Did your phone make its way to the recycle phone bank?
Published by Karl Leone on August 22nd 2012 | Business
Or did it plainly end up in the landfill like hundreds and thousands of phones do every day? It is t...
 
Advantages of Survey by phone
Published by Snooozy on December 29th 2011 | Business

Survey by phone can endow with an extensive assortment of worthful data for lines of work about ...
 
I phone application development changes the life of people
Published by Iphoneipadandroid Applicationdevelopment on February 26th 2012 | Business
Booming of the business of Iphone application brings a great potential in the field of communication...
 
IVR survey strengthen the relations between customer and company
Published by Snooozy on March 9th 2012 | Business
In the time of huge competition every company wants to have strong relations with its customers. Thu...
 
Luxury Marketing Would need to Get accustomed to Mobile phone handset & Modern Styles Via the web
Published by BenedyktWigan on June 18th 2012 | Business
Often, high-end tends to make so high-end brands 1 ) whether however you like, diamond, yet another ...
 
Nokia c5 – smart phone with smart features
Published by Greatfones on May 23rd 2012 | Business
A perfect phone for a perfect communication is just a click away now. The easy transactions of the p...
 
Digital phone system for voice clarity
Published by John Kumar on December 17th 2011 | Business
The digital phone system is the phone system of today and shares space with VoIP, the internet techn...
 
Phone survey: the best marketing source
Published by Snooozy on February 28th 2012 | Business
According to the modern scenario of the market, every company joined a race for promoting their busi...