Article Side

Online Article Directory!

Hello Guest! Login or Register to submit articles!

Offshore Call Center Industry Faces Looming Threats to Future Opportunites

By Infinit Outsourcing Subscribe to RSS | August 16th 2012 | Views:
loading
 
  



The Philippines has been declared as the top destination for the call center outsourcing industry after having surpassed its Indian competitors. There have been a couple of reasons provided as to why the Philippines is regarded as such. In an article published in Outsourcing Insider entitled “Philippine Contact Centers Surpass Indian Competitors”, we have discussed that what makes the Philippines a higher bargaining power is its manpower’s ability to speak and understand the English language very well. However, its Indian competitors have not been entirely neglected by business owners who are looking to delegate their customer service or voice support to a process outsourcing service provider as the Philippines’ main competitor is still approached for such type of services.

It is undeniable that the call center outsourcing industry’s popularity has skyrocketed within the previous decade. It may be beneficial for business owners especially with the superb quality of work they are getting at a cheaper price as compared to executing the processes themselves in-shore. But with the quick growth rate of both offshoring and outsourcing’s popularity, it could not be avoided for the industry to have critics, especially those who feel that jobs are being taken away from them. This has been a concern for many residents of countries who outsource a large part of their businesses offshore, in which the United States is an appropriate example. Recent news suggest that an Anti-Outsourcing Bill in the United States has been passed and is currently moving its way through the legislative body of a country which could probably be considered as the largest market for call center jobs. As expected, the said bill has caused alarm to both India’s and the Philippines’ respective lawmakers and officials as this means that call center opportunities and contracts may lessen or, worse, be pulled out from their countries.

Indian lawmakers has already expressed its disdain towards the aforementioned bill and they are set to study the US bill so they could further work on their strategy on how to protect their Indian businesses as well. The Philippines’ lawmakers also share the same sentiment. However, Philippine President Benigno Aquino III has issued a statement last week that there seems to be no need to lobby against the Anti-Outsourcing Bill but the Philippine president remains hopeful as he said that outsourcing is one of the country’s sunrise industries.

There is quite a huge population of business process outsourcing companies, including call center solutions providers, that have facilities, if not headquartered, in India; examples of global service providers in India and the Philippines are Teletech (NASDAQ:TTEC) and Stream Global Services (NYSEAMEX:SGS). These call centers and the businesses that they serve will be greatly affected by the bill that could probably cause trouble to the economies of India, Philippines and the other emerging outsourcing call center destinations such as South Africa and Egypt.

But come to think of it, the outsourcing industry is not entirely a negative thing, as Indian Ambassador to the United States claims that the outsourcing relationship between India and the United States bore fruit to 65,000 jobs in the United States in the previous year. To foster a relationship of give and take with each other within the outsourcing industry could be the very solution to the looming threat of halting call center outsourcing to offshore service providers.

Infinit Outsourcing - About Author:
Jamee C is a Strategic Solutions Specialist of Infinit Outsourcing, a leading outsourcing company that caters to small and medium enterprises. It offers boutique call center outsourcing services that allow companies to gain a competitive advantage in their respective industries.

Share on Facebook Tweet It Stumbleupon this post This post is delicious !

Article Source:
http://www.articleside.com/business-articles/offshore-call-center-industry-faces-looming-threats-to-future-opportunites.htm

Related Business Articles Subscribe to RSS

Create the best possible culinary pictures with Food Photography London
Published by Mary Porter on July 6th 2012 | Business
As well as preparing the food well, the angle of the shot and the lighting is very important in food...
 
Emerged Outsourcing City Expected to Keep Talent Pool Healthy
Published by Infinit Outsourcing on August 16th 2012 | Business
What interests contact center services providers to put up facilities in different areas across the ...
 
Private Pensions: Some Suggestions
Published by Julia Roger on August 8th 2012 | Business
This small suggestion or decision is known to save many couples from having full grown nightmares ab...
 
Why do you hire a patent attorney?
Published by Adli Law on April 5th 2012 | Business
If you have realized the imperativeness of the patent attorney, have one of them in your side in ord...
 
International Phones: Necessity Re-defined
Published by Julia Roger on April 28th 2012 | Business
With the above factors in mind, you are sure to find the kind of international mobile phone you woul...
 
How to Choose the Right Professional Answering Service for your Business
Published by John Austin on January 12th 2012 | Business
Using a professional answering service can open up new vistas for a business. Instead of only cateri...
 
Important Factors when Renting Edinburgh Property
Published by Carol Riley on April 20th 2012 | Business
Before you go for any property to rent in Edinburgh it is important that you draw a checklist of all...
 
Discount Card Printing: the Ultimate Promotion
Published by Tooba on December 1st 2011 | Business
Nowadays discount cards are considered the way for ultimate promotion. Keep in mind a few factors wh...
 
The difficulties why Medical Device Manufacturers Nose at present
Published by Joel Edwin on May 26th 2012 | Business
Physicians' Tools Organic and natural are blessed with upped the type of ante their levels and as we...
 
Bike Shelters Protect Your Bicycle against Vandalism
Published by Julia Roger on July 8th 2012 | Business
These are least expensive but enhanced in security that would really make you feel happy to use thes...
 
Why Do an mcse 70-680 exam will improve your competency?
Published by Yanyan on January 7th 2012 | Business
The 70-680 exam is designed to ascertain one as an expert in handling Microsoft operating systems, e...
 
Zidbiz: Webmaster Talk Forums
Published by Susann1miller on December 24th 2011 | Business
Internet and websites have become an integral part of our lives and we use these to satisfy almost a...
 
Business Improvement Techniques – a Look at the Different Levels
Published by Julia Roger on July 9th 2012 | Business
Application of theory as well practical workshops at the same time can be confusing at times. In fac...
 
Use Drywall Stilts for Easy Construction Work
Published by James Blee on May 12th 2012 | Business
Stilts have been in use from time immemorial. In old Greek tragedies, we have ample evidence in the...
 
Beekeeping as a hobby and lucrative business for bee lovers
Published by Cody on June 11th 2012 | Business
If you wish to start a beekeeping business there are certain things that you need to keep in mind. F...
 
Promote Critical Thinking Among Students with Techniques of Propaganda
Published by Joseph Paul on January 11th 2012 | Business
As a teacher you might find it difficult to elicit responses from your students. In such a scenario,...
 
Is Real Estate Investing for Your Best Deal Around You
Published by Shyam Singh on July 27th 2012 | Business
Rental properties are another excellent way to make money for those who are willing to deal with a l...
 
Reasons Behind the Booming Software Development in India
Published by Triumphsys on February 15th 2012 | Business
Offshore software development and software development outsourcing are often cited as main reasons b...
 
Shelving Solutions for Home and Business Shelving Solutions
Published by Julia Roger on April 5th 2012 | Business
Still they are present in our lives. Most of us have separate room to keep these extra belongings. T...
 
Same Day Courier Service
Published by Gary Ernstzen on December 19th 2011 | Business
Offers domestic and international courier services throughout South Africa with online tracking syst...
 
Peru Amazon Tours in Tambo Blanquillo and Regions to Experience Near By
Published by Tracy Narvaez on August 25th 2012 | Business
On the way to the lodge from Cusco there is a cloud forest, various rainforest habitats and a small ...
 
Gardening and Outdoor Living Retailing in Emerging Markets: Market Guide to 2016
Published by Bharatbook on August 25th 2012 | Business
Bharatbook.com introduces a report Gardening and Outdoor Living Retailing in Emerging Markets: Mar...
 
Time to get the latest university news
Published by Gene Crayton on August 25th 2012 | Business
Education is a never-ending process. Each day you get to learn something new which may or may not be...
 
Voice over Agencies- Helping Hand for All Your Voice over Requirements
Published by Julia Roger on August 25th 2012 | Business
It is important that you choose a voice over agency that is reputed and is in the business for a con...
 
Use Outlook for Conference Room Scheduling
Published by Julia Roger on August 25th 2012 | Business
It is best to use different color codes for meetings in different conference rooms that will help in...
 
Use Outlook for Conference Room Scheduling
Published by Julia Roger on August 25th 2012 | Business
It is best to use different color codes for meetings in different conference rooms that will help in...