Article Side

Online Article Directory!

Hello Guest! Login or Register to submit articles!

Offshore Call Center Industry Faces Looming Threats to Future Opportunites

By Infinit Outsourcing Subscribe to RSS | August 16th 2012 | Views:
loading
 
  



The Philippines has been declared as the top destination for the call center outsourcing industry after having surpassed its Indian competitors. There have been a couple of reasons provided as to why the Philippines is regarded as such. In an article published in Outsourcing Insider entitled “Philippine Contact Centers Surpass Indian Competitors”, we have discussed that what makes the Philippines a higher bargaining power is its manpower’s ability to speak and understand the English language very well. However, its Indian competitors have not been entirely neglected by business owners who are looking to delegate their customer service or voice support to a process outsourcing service provider as the Philippines’ main competitor is still approached for such type of services.

It is undeniable that the call center outsourcing industry’s popularity has skyrocketed within the previous decade. It may be beneficial for business owners especially with the superb quality of work they are getting at a cheaper price as compared to executing the processes themselves in-shore. But with the quick growth rate of both offshoring and outsourcing’s popularity, it could not be avoided for the industry to have critics, especially those who feel that jobs are being taken away from them. This has been a concern for many residents of countries who outsource a large part of their businesses offshore, in which the United States is an appropriate example. Recent news suggest that an Anti-Outsourcing Bill in the United States has been passed and is currently moving its way through the legislative body of a country which could probably be considered as the largest market for call center jobs. As expected, the said bill has caused alarm to both India’s and the Philippines’ respective lawmakers and officials as this means that call center opportunities and contracts may lessen or, worse, be pulled out from their countries.

Indian lawmakers has already expressed its disdain towards the aforementioned bill and they are set to study the US bill so they could further work on their strategy on how to protect their Indian businesses as well. The Philippines’ lawmakers also share the same sentiment. However, Philippine President Benigno Aquino III has issued a statement last week that there seems to be no need to lobby against the Anti-Outsourcing Bill but the Philippine president remains hopeful as he said that outsourcing is one of the country’s sunrise industries.

There is quite a huge population of business process outsourcing companies, including call center solutions providers, that have facilities, if not headquartered, in India; examples of global service providers in India and the Philippines are Teletech (NASDAQ:TTEC) and Stream Global Services (NYSEAMEX:SGS). These call centers and the businesses that they serve will be greatly affected by the bill that could probably cause trouble to the economies of India, Philippines and the other emerging outsourcing call center destinations such as South Africa and Egypt.

But come to think of it, the outsourcing industry is not entirely a negative thing, as Indian Ambassador to the United States claims that the outsourcing relationship between India and the United States bore fruit to 65,000 jobs in the United States in the previous year. To foster a relationship of give and take with each other within the outsourcing industry could be the very solution to the looming threat of halting call center outsourcing to offshore service providers.

Infinit Outsourcing - About Author:
Jamee C is a Strategic Solutions Specialist of Infinit Outsourcing, a leading outsourcing company that caters to small and medium enterprises. It offers boutique call center outsourcing services that allow companies to gain a competitive advantage in their respective industries.

Share on Facebook Tweet It Stumbleupon this post This post is delicious !

Article Source:
http://www.articleside.com/business-articles/offshore-call-center-industry-faces-looming-threats-to-future-opportunites.htm

Related Business Articles Subscribe to RSS

What is There to Know About Mold Removal
Published by Evan Nasseri on May 8th 2012 | Business
Molds are found everywhere, on wood, carpet, food, insulation and places where there is excessive mo...
 
How to choose hotels while travelling?
Published by Ankit Pandey on December 6th 2011 | Business
Tourism has become a very important part of the economy and of course a refreshing part of everyone...
 
Only company in India for packing and shifting services you can rely
Published by Ankita Gupta on January 5th 2012 | Business
Thanks for visiting. All of us offer services on the loading and unloading, warehousing services, ho...
 
The Benefits of Business Consultants
Published by EmilianoQuinn on August 25th 2012 | Business
Business consultants can provide a range of offerings including business strategy development, finan...
 
Tips for Secure Transportation
Published by Ethen Hunt on April 10th 2012 | Business
Many options of making sure that the goods that you are covering are secured well enough so that the...
 
How Online Learning Centers Helps to Gain Your Knowledge
Published by Jass Brown on February 14th 2012 | Business
You can boost your self respect -when you through online learning centers you will be feel proud for...
 
Your Depression Could be Given Appropriate Treatment
Published by Tiago Costa on May 3rd 2012 | Business
Depression is intensely typical nowadays. A large number of folks in the Usa are suffering from this...
 
What to Put together for the MCSE Certifications
Published by Zhuimeng on December 2nd 2011 | Business
A MCSE career is very much in demand globally. The functional role and responsibility is a vital ele...
 
Automatic Gearbox Problems
Published by Julia Roger on December 6th 2011 | Business
Automatic gearbox problems are an unfortunate but unavoidable fact of life for many car owners all o...
 
One Bedroom, Two Bedroom and Family Apartments Available in Leith, Edinburgh
Published by LauraCampbell on February 7th 2012 | Business
These offer fantastic facilities and services to families and groups. It has two bedrooms, two bathr...
 
Lead Generation: More Potential Customers, More Potential Profit
Published by Sara O'Shanassy on February 18th 2012 | Business
In the Internet marketing universe as well as in b2b (business to business) marketing, one important...
 
Omega Replica Can Helps You to Increase Your Character
Published by Water123 on December 29th 2011 | Business
We offer unique designed watches of the well-known brands in the world. Rolex Replica, Omega Replica...
 
Title Company Outsourcing Services Includes Various Types of Title Searches
Published by Amitaabh Saboo on June 26th 2012 | Business
A title search is a mortgage processing step that cannot be omitted when trying to close a loan. It ...
 
Reliable Economical Dumpster Rental for Every Construction and Demolition
Published by Aarav on March 18th 2012 | Business
The rental of dumpsters is something that most business owners need to consider at one point or anot...
 
Picking the perfect Paving Stones for patio projects
Published by Mary Porter on June 20th 2012 | Business
Don’t be tempted to buy budgets ranges of Paving Stones. The quality can and will vary from one su...
 
Money can be made in Real Estate
Published by Investors Edge University on January 20th 2012 | Business
Real estate has always been a promising option for anyone who is looking for a long terminvestment. ...
 
The Constant Maintenance of one's Auto
Published by Tiago Costa on May 7th 2012 | Business
Virtually absolutely everyone who owns a car or truck make use of it just about every day. The autom...
 
Neat & Clean Digital Printing for Business Promotion from Montreal
Published by Mike on December 13th 2011 | Business
Impression Montreal has full range of printing related service to impact by print media....
 
A Few Things to Know about Self-Storage Lansing
Published by Sylvia Lambert on March 23rd 2012 | Business
If you are like most property owner, your home likely has items that you certainly would like to get...
 
Holding a Memorable Hen Party
Published by Julia Roger on April 5th 2012 | Business
Usually a hen party brings out the naughty mood in everyone provided you have done the preparations ...
 
Peru Amazon Tours in Tambo Blanquillo and Regions to Experience Near By
Published by Tracy Narvaez on August 25th 2012 | Business
On the way to the lodge from Cusco there is a cloud forest, various rainforest habitats and a small ...
 
Gardening and Outdoor Living Retailing in Emerging Markets: Market Guide to 2016
Published by Bharatbook on August 25th 2012 | Business
Bharatbook.com introduces a report Gardening and Outdoor Living Retailing in Emerging Markets: Mar...
 
Time to get the latest university news
Published by Gene Crayton on August 25th 2012 | Business
Education is a never-ending process. Each day you get to learn something new which may or may not be...
 
Voice over Agencies- Helping Hand for All Your Voice over Requirements
Published by Julia Roger on August 25th 2012 | Business
It is important that you choose a voice over agency that is reputed and is in the business for a con...
 
Use Outlook for Conference Room Scheduling
Published by Julia Roger on August 25th 2012 | Business
It is best to use different color codes for meetings in different conference rooms that will help in...
 
Use Outlook for Conference Room Scheduling
Published by Julia Roger on August 25th 2012 | Business
It is best to use different color codes for meetings in different conference rooms that will help in...