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How Transparent Web Hosting Support Benefits your Business

By Amela Brooke Subscribe to RSS | May 8th 2012 | Views:
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The accomplishment of online trade and exchange made an urge among the business organizations to make their presence online. They came out of the conventional methods of trading and exchange. As an impact of this renovation, web hosting became one of the hottest accompanying businesses.

Web hosting developed as a reasonable way of availing server space. Web server maintenance is expensive and intricate. Therefore leasing web server space became a hit in the e-commerce business. Along with providing space, the web server owners also presented technical support to the clients. The outsourced web hosting support is also known as transparent web hosting support, as the client is not aware of the third party hindrance. The outsourced team will utilize the existing system with an excellent set of engineers. The point to which support is provided to the web hosting service depends on the pre-agreed terms and conditions .There are several advantages of outsourced web hosting support.

Outsourced technical support is found to be the most cost effective method of providing support to the customers. . The back office work involved is quite an over head, which is deserted in outsourced server support. The outsourced team will offer quality support upon agreed service levels or SLA’s. The cost involved in recruiting engineers, managing their expenses and their assessments, providing infrastructure, training and other benefits are all saved when support is outsourced.

The amount of time and money saved is one of the prime reasons for western companies outsourcing to Asian countries. Due to the difference in currency exchange rate, the profit would be even higher. And the time zone difference offers an around the clock support i.e. often a 24/7 support. Service level agreement or SLA is usually the pre-defined time period determined for making a resolution to any support tickets raised, or for any pre-scheduled tasks. Missing of SLA is usually accompanied by a penalty fee.

There would be a boost in productivity and competence in the business if the business necessities and other development objectives are well allied with the outsourcing company’s service level agreements. The customer satisfaction rate increases due to the high accessibility of quality services and support, along with compact response times. Hiring professionals with matching skill set is yet another tough and time consuming activity while running a business. By outsourcing server management, the outsourced company will have a passionate crew of engineers who can deliver quality work adhering to the service level agreements.

Amela Brooke - About Author:
Help desk outsourcing Outsourced server management

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