Role of BSS/OSS in Information Technology
Bss oss- two of the most talked about words related to the information technology sector. BSS is an acronym for Business Support Operations and is defined as the efficiency or speed with which work is done. As understandable from its name, BSS primarily deals with the internal parts of businesses related to the timely delivery of service. On the other hand, OSS meaning Operation Support Systems covers the external side i.e. dealing with the customers or clients.
Experts suggest that running an information technology operation is like running two businesses at a time. With development of telecom and induction of satellite technology, the availability of resources has gone significantly higher that have made communication to every part of the world real simple.
Similar to every other business, both products as well as customers are extremely important for the information technology sectors too and service provider’s looks forward to strike a proper balance between the two to fulfill the customer requirements thereby providing maximum customer satisfaction which is undoubtedly the end objective of every business. OSS/BSS gives the perfect platform to make timely decisions and take appropriate steps to correlate both internal as well as external sides of businesses and make sure that the two does not conflict with each other.
The cost of product development and infrastructure are always significantly higher and that is why it is vital to keep the expensive part of the business under control. The best way to achieve the same is by highlighting the complicated infrastructure layout so as to keep the client aware that the work is being executed on their behalf.
Furthermore, with changes in customer requirements and preferences rapidly, businesses are forced to adapt with the required changes quickly and this is what is achieved the best using these two modules of information technology services.
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