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Patient Q Wait Line Management System Proves a Major Benefit to Outpatient Healthcare Centers

By Brandon Munson Subscribe to RSS | June 14th 2012 | Views:

Patient Q™ an interactive Queue Management Systems has revolutionized the typically dreaded task of waiting for an outpatient procedure by making it a more informative, interactive experience for both the patient and queue manager. This text based queue system is simple, only requiring a broadband connection and browser, and will create a virtual waiting line for patients, allowing them to keep track of their wait time and place in line. Once they’ve reached the front of the virtual line, they will be notified via text message by the queue manager that the office is ready for their appointment.


There are many benefits to this type of queue management system for the healthcare industry.

• Increased patient flow - the more informed a patient is, the higher their satisfaction will be. With Patient Q, the patient has the ability to check their status in line, see the approximate wait time, ask for more time (which allows them to stay in line, but move back in the queue if they had decided to get coffee, go to a gift shop, etc.). Patient Q offers a self serve kiosk and with digital display integration.

• More Sanitary - with the virtual queue, patients no longer have to sit in a marked area filled with other ill patients waiting to be called into the office. Instead, they are able to walk around, sit where they want, or, if the wait time is extensive, leave and come back. This will decrease the spreading of germs and infections. More importantly, a recent study showed restaurant coaster pagers tested positive for bacteria due to the number of people handling the pagers each night. As an infection control precaution, health care facilities should go to great lengths to avoid using coaster pagers.

• Less Crowded - on busy days, a waiting room can fill up quickly and make patients uncomfortable. With the Patient Q system, this entire issue would be avoided with the new freedom to move about the facility.

• Walk-Ins - in some cases, an outpatient center allows walk-in appointments which can sometimes cause stress on the already busy schedule. With Patient Q, the work in managing this schedule is done by keeping the appointments organized, orderly, and allowing more efficiency in timely appointments.

• Cost Effective - with this type of management system, there would be less of a need for extra staffing to manage multiple receptionist windows. This system would create much more efficient lines, keeping patients more organized as they wait for their appointment.

Overall, the Patient Q is a major benefactor to any outpatient center, big or small. It is cost effective and increases customer satisfaction; two of the most important points in having a successful business.


The use of cell phones is only growing, the estimated number given by the Mobile Marketing Association has reached 4 billion people owning and using cell phones. Typically 8 out of 10 patients already have a cell phone with them, making the transition to a new system very simple. Also, with many providers offering unlimited text and data plans, this new type of wait system management would be well received by consumers.

In most cases, patients pass their wait times by using their cell phones—talking or texting on them, playing games, checking emails—so the use of cell phones as a way of notifying that their wait is over is a seemingly obvious effective business tactic.

Brandon Munson - About Author:
To learn more about how Patient Queue Management Systems for your business or industry visit

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