Article Side

Online Article Directory!

Hello Guest! Login or Register to submit articles!

More Efficient and Reliable Customer Support Programs

By Fred Lannister Subscribe to RSS | April 27th 2012 | Views:
loading
 
  



One of the biggest benefits of live chat software for companies is it allows an individual representative to take care of multiple customers at the same time. Because communications with customers via text communication is slow, it provides a chance for tech support representatives to manage more than one customer at the same time.

One thing that will speed up the communication with customers is to use canned responses to common issues. Rather than having the representative type the same thing repeatedly to several customers, it is much more efficient to have them insert a piece of boilerplate that'll be equally as helpful to the customer. Then the representative may then help another customer as the first one is following the directions within the boilerplate.

Occasionally there aren't enough technical support representatives for both online and phone support. That's the reason it is very helpful to have queue capabilities in the live chat software. When there are no representatives available, the consumer will be put into a queue. The customers will be served based upon the entry time in the queue.

It may be useful to have the software display the estimated queue time to the customer so that they can go do something else while waiting. This might reduce the frustration level of the consumer who did not want to wait to get support help. Although waiting is not ideal, showing the estimated wait time can sometimes be helpful in calming the customer down so that he can do something else for the time being.

One of the most important features to have in live chat software is application viewing. In many cases, the tech support representative may need to look at what's going on when the customer is running an application. With this capability, the representative can easily see what's going on and interact with the application.

The end-user needs to grant permission for the representative to take a look at the application. This is an excellent privacy safeguard to make certain that customers who feel uncomfortable about having someone else in the computer can deny that permission request. However, users ought to be encouraged to give access because it will make it much easier and quicker for the technical support representative to figure out exactly what the issue is.

Some websites attempt to increase the number of conversions or sales with a window displayed that provides website visitors a chat with an agent to reply to any queries that they might have. A lot of people would rather ask the question directly rather than search an entire website for answers to their questions. That's the reason having live chat software via pop-up windows is an extremely good way to increase sales.

Of course, it is not practical for most businesses to offer live support at all hours. It is best to limit the hours to those when the website has the most customers, which is generally throughout the day and the early evening. By doing this, the business saves costs on labor while still increasing the conversion rate.

Fred Lannister - About Author:
If you're looking for customer support programs check out Netop.com.

Share on Facebook Tweet It Stumbleupon this post This post is delicious !

Article Source:
http://www.articleside.com/software-articles/more-efficient-and-reliable-customer-support-programs.htm

Related Software Articles Subscribe to RSS

Foriegn computer certainly is the near future
Published by Peeter Paul on March 9th 2012 | Software
Oh yeah very well, the particular topic will probably suggest that cloud computing certainly is the ...
 
Cross media communication for marketing programs
Published by Angel on February 13th 2012 | Software
When cross media communication becomes a part of the marketing arsenal, a company gets benefited in ...
 
How to repair your Slow computer?
Published by Albert Petterson on December 26th 2011 | Software
To protect your computer is important and for that you must ensure that the system is not affected b...
 
How to get into your computer if you forgot Windows XP password?
Published by Sarina.Lee on February 8th 2012 | Software
This article mainly tells you what to do if you forgot Windows 7 password without a password disk or...
 
Choose the best antivirus to safeguard your computer
Published by Alexs on July 23rd 2012 | Software
Nowadays, computers have become a valuable part of everyone’s life. From logging to business trans...
 
How to Remove Virtumonde Trojans from your computer
Published by Theodore Sumrall on February 7th 2012 | Software
Advertisement windows automatically pop – ups and it irritates the user. It also gives fake alert ...
 
The benefits and the know-how of remote computer operating:
Published by Heather Protz on March 30th 2012 | Computer
With remote computing, you can operate a system virtually from another computer in an outside locati...
 
Fix slow computer problems
Published by Hennary Joe on January 3rd 2012 | Software
Though there are assortments of means and ways to improve or fix slow computer problem, however most...
 
IT support Sydney is professional computer experts
Published by Avena Sowell on April 13th 2012 | Computer
Among the services, that IT support Sydney can give you include data recovery and search engines opt...
 
Play games on computer
Published by Lamar Wisneski on March 23rd 2012 | Software
If you are tired of studying day and night for your examination, take some rest and play some games....
 
Effective antivirus software for complete computer security
Published by Alexs on February 23rd 2012 | Software
Computers today hold more than just the capability for word processing and number crunching. On top ...
 
Fix your computer for registry problems
Published by Hennary Joe on December 27th 2011 | Software
It is really a extremely important piece of technologies which is a a part of everyday life. It's th...
 
A2ZPC— a reliable name in computer repair services
Published by Meghnath Kumar on May 19th 2012 | Computer
After all it’s a machine and excess use might get any kind of electronic machine to stop working i...
 
How can we make my computer run faster
Published by Hennary Joe on January 11th 2012 | Software
PCs poor performance is a real problem for all the PC users. It affects our all activity that depend...
 
There are several factors to consider in finding quality computer repair Charlottesville service
Published by Jack on August 19th 2012 | Computer
For both residential and commercial sectors, computers serve a big purpose. Computers are ideal for ...
 
Video Editing Software for Mac,best programs for video editing
Published by Mina on July 22nd 2012 | Software
As a professional video editing software to edit, convert and create great home video, Video Editor ...
 
Are you looking for a new Tablet computer?
Published by on June 16th 2012 | Computer
A tablet computer is a portable computer which has the appearance of a large and flat touch screen. ...
 
Should I fix my computer on my own?
Published by Antonio Matsuoka on April 12th 2012 | Computer
If you are thinking about fixing your computer on your own, I highly recommend giving this article a...
 
Use software’s for improving your computer and internet speed
Published by Jahna Sebastian on January 11th 2012 | Software
In today’s highly competitive world, every individual need computer and internet for their work or...
 
How to get into computer if you forgot Windows Vista password?
Published by Sarina.Lee on February 23rd 2012 | Software
This article mainly lists 5 easy and safe ways to reset your forgotten Windows Vista password....