Article Side

Online Article Directory!

Hello Guest! Login or Register to submit articles!

Customer Service Training

By PramilaMathew Subscribe to RSS | January 27th 2012 | Views:
loading
 
  



The importance of customer service certainly cannot be underestimated, particularly in modern times. Gone are the days that customers were merely satisfied paying for a good product; the modern consumer is interested in the whole package the company provide – a large ingredient of which is good levels of customer service. Building a strong brand image is crucial to a company in order to encourage repeat custom and encourage customers to share their experience with their friends, relatives and peers.Word-of-mouth is surely the most trusted source of information when a consumer makes their decision about the company that is right for them as it is information that has usually come directly from someone they know and trust who has had first-hand experience with the company. The main factor that will put off a potential new customer from spending their hard earned money with an untried company is the fear that they will provide a poor service and will let them down. Some consumers may be willing to take the gamble but most will choose not to without some form of assurances and in today’s age this will often come in the form of a review website. They may not know the person providing the review but they can rest assured that for the most part they will be impartial and a company with a strong level of positive customer feedback can convince the modern day shopper to put his faith in the company.

Customer service is the provision of care to customers from pre-service to after sales service. It may be face-to-face, over the telephone, written or via new technology using e-mail and the Internet. Companies use customer care to create an overall impression of an organization that puts the needs of the customer first, to ensure quality and increase sales over competitors. Increasingly, businesses have customer services departments or customer services desks whose job is to ensure the efficient process of delivering customer care, including provision for those customers with special needs. Good customer service skills are critical in any organization because a company cannot succeed in the market by just having an excellent product. You have to combine product with service to beat the market, and to meet customer expectations. Our program on Customer Service Traininggenerates long term behavioral changes that are the clearly reflected in the bottom line.

The Customer Service Training will focus on the following skills :

1. An understanding of why customer service is important

2.Communicating effectively with customers

- Using the telephone

- In writing

- Online

3.Effective listening

4.Dealing with angry customers

5.Handling complaints

6.Identify ways to continuously improve customer service

7.Caring for customers; empathizing and helping

8.Understanding of the company systems and process

9.Working with team members

10.Problem solving

11.Questioning techniques

12.Product knowledge

13.Presentation skills

14.Handling stress

15.Assertiveness techniques

16.Self-motivation

17.Soft Skills

18.Patience

19.Openness

20.Kindness

21.Helpfulness

22.Relationships building

23.Pleasant voice

A skilled workforce is a major asset for any business and should be a key area of investment for future performance.

PramilaMathew - About Author:
Pramila Mathew specializes in Customer Service Training and Leadership Development. With over 25 years of experience in the global workspace,she is one of the few Training Consultants with a background inbusiness and psychology. She heads MMM Training Solutions, a softskills training consultancy that focuses on training and development and business coaching as the catalyst of enhancing performance management.

Share on Facebook Tweet It Stumbleupon this post This post is delicious !

Article Source:
http://www.articleside.com/management-articles/customer-service-training.htm

Related Management Articles Subscribe to RSS

Why Holmes Mann’s Free Machine service offer beats all competition?
Published by Holman on April 16th 2012 | Business
Holmes Mann is offering a free service on SIAT Packaging Machines. This service is valid till six mo...
 
Ways Robert Buggs is just altering that this city service provider at that Office having to do with Guidance
Published by Aldis Hodge on March 22nd 2012 | Business


Robert Buggs on the moment is the Chief People's Capital Official inside the Section create...
 
It’s service with a smile from Plumbers Portsmouth
Published by James Blee on July 15th 2012 | Business
When you think about it plumbers Portsmouth have their hands full throughout the year carrying out a...
 
Do you want to book an Online Appointment today with a great scheduling service?
Published by Clock Share on February 1st 2012 | Management
If you have a busy company that could use a solution in your online scheduling, you should pay atten...
 
Get easier and simpler reallocation service via Movers and Packers
Published by Ankita Gupta on July 1st 2012 | Business
There is large number of packing and moving companies in India to serve you. These reallocations com...
 
Take the hassle out of your travel arrangements with S and J Dunfermline’s premiere taxi Edinburgh airport service.
Published by James Blee on June 16th 2012 | Business
S and J Travel Dunfermline based in the Edinburgh area and provide a one stop shop for professional,...
 
Hyderabad packers and movers for that concerned reallocation service
Published by Purushottam Chandra on January 18th 2012 | Business
Packing and moving is the most troublesome task which we most of us don’t like. It has whole lot o...
 
Use service from reliable social bookmark website only
Published by Ashish Pandey on April 26th 2012 | Business
Social bookmark website options are aplenty on the net these days. You just need to figure out the b...
 
Why it is important to choose lavender for your NDT training courses
Published by Lavender NDT on May 11th 2012 | Business
Lavender International is the leader in provision of NDT Training, NDT Examinations and Consultancy ...
 
Learn about Significance of CompTIA A+ Certification as a basal training
Published by Water123 on December 29th 2011 | Business
The Project+ exam is given out by the computer technology industry association to certify aspiring p...
 
The best courier service is provided by us including medical delivery
Published by Coloprilreview on December 1st 2011 | Business
Most of the delivery services comprise of Cargo Management, shipping, Cargo Express Movement & Wareh...
 
Contact Letting Agents Sutton for a one-stop property service
Published by James Blee on August 20th 2012 | Business
Looking for your first rental property and not sure what to expect from Letting Agents Sutton? Know...
 
Essential Environment training for a better world
Published by Luis Childress on April 9th 2012 | Business
Environment development and sustainability is an international multidisciplinary journal covering as...
 
The different marketing tactics for selling a product or service!
Published by Samantha Kirk on June 12th 2012 | Business
Profit is the ultimate goal in any business; no business gives their produce at a price that does no...
 
Full secure packing and moving service by Ahmedabad packers and movers
Published by Ankita Gupta on December 27th 2011 | Business
Packing and moving to new city is not an easy task. It is sufficient to give you sleepless nights. N...
 
Use a Clinical Waste Disposal service and say goodbye to unhealthy materials
Published by Mary Porter on June 15th 2012 | Business
It’s a downright liberty if the team that you entrust with your Clinical Waste Disposal are fallin...
 
What is sales training?
Published by Elia Winson on August 7th 2012 | Management
One of the key departments in a company is the sales department. This is that part of the organizati...
 
Document scanning service makes your work easier
Published by Jeremy Goins on January 13th 2012 | Business
For document scanning there is actually just one method only, however that really does not entails t...
 
Dissertation writing service
Published by Johnshaw on June 14th 2012 | Management
Best Dissertation Writing Service Available in UK. 24/7 Experts Available. Very Reasonable Prices. N...
 
An IT consultancy needs to provide a fantastic service
Published by Mary Porter on June 17th 2012 | Business
If you are installing a large system then it is essential that you have people with the right experi...