Article Side

Online Article Directory!

Hello Guest! Login or Register to submit articles!

Types of Third-Party Call Center Companies You Can Hire

By Sonia Roody Subscribe to RSS | April 21st 2012 | Views:
loading
 
  



Not a lot of companies today can spare the resources to house and train their own call center department as this can be a very expensive venture. This is unfortunate because a lot of companies today need call centers to better serve their customers’ needs. Actors in the business world have recognized this need, which is why third-party companies that offer specialized call center services have become a major niche in the BPO industry.

If you plan to set up your own in-house call center, you’ll need to spend substantially for space, hardware and software, as well as training and recruitment. But by outsourcing these to third-party companies, you can reallocate your resources to more income-generating activities. You can choose from four types of call center companies, depending on your needs:

Inbound Call Centers

An inbound call center would focus solely on calls initiated by your customers. These include inquiries about your company’s products, product orders, troubleshooting, etc. Sometimes, inbound call centers can function as sales centers, in which call center representatives can try to convince their callers to purchase other products, upgrades, or alternative services from your company that may or may not be directly related to their original concern.

Outbound Call Center

As opposed to an inbound call center, outbound call centers make calls directly to customers. Outbound call center agents are trained to engage in marketing strategies such as product promotion and telemarketing. Other services that an outbound call center might offer would be updating client lists, administering surveys, debt collection, etc.

Virtual Call Center

Because of globalization, call center agents working for a third-party company don’t need to be housed in a single building. Agents can be situated around the world and still be able to perform their duties. Call centers like this handle either inbound calls, outbound calls, or both.

Phone Call Center

If you’ve ever called a hotline number and you’ve heard automated responses like, “If you’re having product problems, press 1...” then that company is using this type of call center. Phone call centers have recorded voice prompts and other services for inbound and outbound calls. These are usually tapped by banks for billing inquiries, but nowadays more businesses are opting for this type of call center.

Third-party call centers can help take away a lot of the pressure that comes with running a business without sacrificing customer service quality. For more information, you can visit callcentersresource.com/call-center-types.html or ezinearticles.com/?Types-of-Call-Centers&id=302239.

Sonia Roody - About Author:
For more details, please search " call centers " in Google.

Share on Facebook Tweet It Stumbleupon this post This post is delicious !

Article Source:
http://www.articleside.com/customer-service-articles/types-of-third-party-call-center-companies-you-can-hire.htm

Related Customer Service Articles Subscribe to RSS

How Phone call tracking assist a company?
Published by Delacon on December 16th 2011 | Business

Phone call tracking provides immediate & elaborated phone-call analytics reports. This report co...
 
Why most of the business organizations outsource to offshore outbound call centers?
Published by John Smith on March 15th 2012 | Customer Service
The offshore call centers are the best resort and thus the upcoming companies are outsourcing to the...
 
Event telemarketing phone call, an effective tool used by outbound call center
Published by John Smith on March 16th 2012 | Customer Service
There are some big concerns who organize events to market the products and the services. All they ne...
 
Outbound call centers are the best to win back the customers
Published by John Smith on March 19th 2012 | Customer Service
The main aim of the outbound call centers is to win back the customers and acquire new customer so t...
 
Outbound call centers aim at initiating profit per customer
Published by John Smith on March 9th 2012 | Customer Service

Profit making is the main aim of the companies and the call center’s outbound process is the o...
 
Outbound call centers carry on the recorded customer survey
Published by John Smith on March 21st 2012 | Customer Service
The outbound call centers are the best resort for the B2B and B2C marketing campaigns, as they know ...
 
Outbound call center ideal for business marketing research services
Published by John Smith on March 16th 2012 | Customer Service
Most of the companies who need to outsource their marketing and the campaign process take resort of ...
 
Are you looking for a reputable retailer of yoga mats? then call Tribal Earth
Published by on June 21st 2012 | Business
Alternatively, if purple really isn’t your colour, and you’re looking for something a little mor...
 
Outbound call center builds interest by making cold calls
Published by John Smith on March 13th 2012 | Customer Service
The cold calling as taken up by the outbound calling process is the right way to draw the customers ...
 
Outbound call centers treat the customers fairly
Published by John Smith on March 12th 2012 | Customer Service
The outbound call center is the most trusted resort for the companies and the business that want to ...
 
Outbound call center helps to handle the objections faced during the cold callings
Published by John Smith on March 15th 2012 | Customer Service
The outbound call centers are the best to change the objections from the customers to lead and final...
 
Outbound call center and their cloud based Predictive Dialer Software
Published by John Smith on March 21st 2012 | Customer Service
The cloud based dialing is a new technological advancement of the outbound call centers and they vou...
 
Efficient call center helps in agent’s productivity to increase the sale
Published by John Smith on March 28th 2012 | Customer Service
The call center rely the most on the callers and the agents that make the backbone of a successful o...
 
The calling made by the outbound call centers
Published by John Smith on March 12th 2012 | Customer Service
The callings made by outbound call centers are trustworthy and they follow some of the steps that ma...
 
Comprehensive Services offered by garden centers and nurseries
Published by Ashish Pandey on June 14th 2012 | Business
Today’s garden centers as well as nurseries cater to the wide needs of people. These services can ...
 
Outbound call center, the ultimate solution to improve sales results
Published by John Smith on March 13th 2012 | Customer Service
To improve the sales that call centers come up with technologies that help them to draw more custome...
 
Accounts service by the outbound call centers
Published by John Smith on March 22nd 2012 | Customer Service
Most of the large and the smaller farms and business institutes try to outsource to the outbound cal...
 
Outbound call center knows the best time to reach out to the customers
Published by John Smith on March 29th 2012 | Customer Service
Outbound call center know the ways to market the products over to global customers and they maximize...
 
The outbound call centers give value to the customer feed back
Published by John Smith on March 16th 2012 | Customer Service
The most important aspect of the call centers are, they value the feedbacks from the customers, as t...
 
Some of the financial industry services taken up by outbound call centers
Published by John Smith on March 27th 2012 | Customer Service
The financial industry services that are rendered to the customers by the outbound call center aims ...