Article Side

Online Article Directory!

Hello Guest! Login or Register to submit articles!

Outbound call center initiates high performances at an effective cost

By John Smith Subscribe to RSS | March 27th 2012 | Views:
loading
 
  



The main aim of the outbound call center is to render a high quality service to the customers and the clients who have outsourced to them. The various techniques and the ways undertaken by the Outbound Call Centers aim at heightening the sale, increasing the brand value to the customers, helping to initiate the lead generation to acquire more customer who will opt to buy the products and the services. They take care of the time and the action they take. They try to benefit the clients by making a direct and instant response to the customers.

Among many techniques or the technologies so undertaken, some of the unique cost effective measures are Interactive Voice Response, Automated Calling and Distribution System and the Computer Technology Integration.

1.Interactive Voice Response

This is a unique system of making the calls to the customers. They help the callers working at the outbound process by making them call the customers automatically. The call is made to the customer and the customer will get a pre-recorded message from the customer, which is actually the message broadcasting. He will get across a menu to select the option according to his choice and the phone call is transferred to the respective callers of the outbound call centers. Here the system is such that detects the right person on the help desk and transfer the calls accordingly. The uniqueness of this system is it saves time and is much cost effective to reach out to the customers.

Some of the benefits of using it apart from the cost is they make the message available to a wider section of the customers by instantly delivering the message. The messages fed in the pre-recording message are such that they attract the interest and the attention of the customers.

2.The automated calling and distribution system

The calling techniques that the telemarketing system have adopted are all automated and they need not make the callers make rigorous calls to the customers. Moreover, the system is quiet efficient in segregating the customers according to the target of the project. You will get the list of the customers to call that will find interest in the products and the services that the company is rendering. The system makes it clear to weed out the numbers that are unresponsive or wrong. They try to make sure that do not call the numbers enlisted in the “do not call” list. The whole thing is very cost effective as compared to setting up an in-house telemarketing system in the company.

3.Computer Telephone Integration

This is indeed of much help to the callers making the calls to the outbound call centers. When the customer is busy attending the IVR call then the callers who will attend the call gets the details on his computer through the “Screen Pop-up” application. He gets the details like the name, numbers and all the information that are fed in by the customer. This makes the callers aware of the customers and their background before making the call. Apart from reading the phone number CTI derives the information on the customer from the database and makes it available to the agents or the callers who are making the calls.

John Smith - About Author:


The outbound calling campaigns taken up by the outbound call center are also made available to the customers by using these techniques.

Share on Facebook Tweet It Stumbleupon this post This post is delicious !

Article Source:
http://www.articleside.com/customer-service-articles/outbound-call-center-initiates-high-performances-at-an-effective-cost.htm

Related Customer Service Articles Subscribe to RSS

Are outbound calling campaigns, the right option for sales outsourcing?
Published by John Smith on March 23rd 2012 | Customer Service
In this article the various reasons are described to understand the significance of the outbound cal...
 
Outbound call center and their value added services
Published by John Smith on March 20th 2012 | Customer Service
Several services of the outbound call centers have overwhelmed the companies after they have outsour...
 
Outbound call centers aim at initiating profit per customer
Published by John Smith on March 9th 2012 | Customer Service

Profit making is the main aim of the companies and the call center’s outbound process is the o...
 
Outbound call center initiates high performances at an effective cost
Published by John Smith on March 27th 2012 | Customer Service
The main techniques initiated or undertaken by the outbound call center cater to serve the goals of ...
 
Are you looking for a reputable retailer of yoga mats? then call Tribal Earth
Published by on June 21st 2012 | Business
Alternatively, if purple really isn’t your colour, and you’re looking for something a little mor...
 
The outbound call centers give value to the customer feed back
Published by John Smith on March 16th 2012 | Customer Service
The most important aspect of the call centers are, they value the feedbacks from the customers, as t...
 
Why should financial concerns resort to outbound call centers?
Published by John Smith on March 27th 2012 | Customer Service
The financial concerns are also outsourcing to the outbound call centers to make higher returns and ...
 
Schedule Your Appointments with the help of Outbound call Centers
Published by John Smith on March 13th 2012 | Customer Service
There are many services that are rendered to the customers by the outbound call centers. The big bus...
 
SG Estates- SG Homes Vasundhara call @-9999008503 Ghaziabad
Published by Rahul on April 3rd 2012 | Business
SG Estates Yet Again Adds Another impressive Residential Project to its List of Creations. SG Homes ...
 
Three unique reasons to outsource to outbound call centers
Published by John Smith on March 15th 2012 | Customer Service
The most of the business organizations wants to make profit by selling the products and the services...
 
Outbound call center ideal for business marketing research services
Published by John Smith on March 16th 2012 | Customer Service
Most of the companies who need to outsource their marketing and the campaign process take resort of ...
 
The outbound call center focuses on specific actions to generate leads
Published by John Smith on March 29th 2012 | Customer Service
Most of the B2B and the B2C companies outsource to the outbound call centers, as they are the one th...
 
Outbound call centers maintain the quality parameters while making the call
Published by John Smith on March 12th 2012 | Customer Service
The parameters that are followed by the caller make them heighten the revenue earned by the company....
 
Customize the outbound campaigns through Predictive, progressive and preview modes
Published by John Smith on March 27th 2012 | Customer Service
The outbound call centers vouch them to be the best in marketing your products and making them avail...
 
Outbound call centers treat the customers fairly
Published by John Smith on March 12th 2012 | Customer Service
The outbound call center is the most trusted resort for the companies and the business that want to ...
 
Outbound call center and their cloud based Predictive Dialer Software
Published by John Smith on March 21st 2012 | Customer Service
The cloud based dialing is a new technological advancement of the outbound call centers and they vou...
 
The calling made by the outbound call centers
Published by John Smith on March 12th 2012 | Customer Service
The callings made by outbound call centers are trustworthy and they follow some of the steps that ma...
 
The outbound call center renders effective coaching to enhance sales
Published by John Smith on March 16th 2012 | Customer Service
The main aim of the sales coaches at the call center is to make the callers efficient enough to sell...
 
Offshore tax preparation service by outbound call center
Published by John Smith on March 22nd 2012 | Customer Service
Now a days most of the accounts companies are outsourcing to the outbound call centers as they ensur...
 
Outbound call center helps to handle the objections faced during the cold callings
Published by John Smith on March 15th 2012 | Customer Service
The outbound call centers are the best to change the objections from the customers to lead and final...