The Need for 24 Hour Customer Service is Critical in the 21st Century
How important is offering 24 hour customer service to your customers? Well it could very well be the thing that sets you apart from other companies that are offering competing products or services in your sector. But how important is 24 hour customer service? When you take a good look at it, it’s rather important. This article can help shed some light on a few key points regarding the benefits of offering such vital support to your customer base at all hours of the day.
Customers Want Service Around the Clock
The customer always comes first. If you want happy, loyal and satisfied customers, they will demand a high level of service and attention. By offering them 24 hour customer service as an amenity, you are demonstrating to them your commitment to quality. You basically are telling them that they matter, and that they matter so much that you actually provide service at all hours of the day to make things more convenient for them.
Your Competitors Are Offering 24 Hour Customer Service
Take a good look at your competitors. Scope them out. There’s a fairly good chance that some or most of them are offering 24 hour customer service. If this is the case, are you really being as competitive as you could be by not offering the same level of service and commitment to your customers? If a competitor offers 24 hour customer service, which place do you think your customers will favor more? Your place when they can reach you during business hours? Or the place next door that they can contact at all hours to address their needs?
How Often Have You Used 24 Hour Customer Service?
Another consideration regarding 24 hour customer service would be to ask yourself how many times you have had to rely upon it in the past. Did your car ever break down and you had to phone your roadside assistance service at 2am? Did you ever need to make hotel reservations after business hours? Perhaps you required product support or technical assistance after business hours and called a customer service call center that was able to assist you. If you offer a product or service during the present day, a key consideration should be to offer your patrons the very best with 24 hour customer service.
Outsourcing Reduces Costs Vastly
Think that you cannot afford to offer 24 hour customer service? Think again. Consider outsourcing services that have proven track records of success. You can afford to offer this type of highly desirable service to your customers without breaking your budget in half in the process. Remember, highly serviced customers are extraordinarily loyal and will stick by your company through thick and thin if you ensure that their needs are tended to, and that they are serviced appropriately.
Daisyalice - About Author:
Outsource your customer support service needs to InSO, where our professionally trained team of 24 Hour Customer Service agents will be on hand to serve your customers and sell your products 24 hours a day 7 days a week. Call us at (800)-788-8299 or visit www.inso.us
Published by Jeremy Goins on January 13th 2012 | Business
Published by Jacobroodik on August 8th 2012 | Business
Published by Amanda Leslie on June 14th 2012 | Business
Published by Peter.nelson on May 25th 2012 | Business
Published by Purushottam Chandra on January 31st 2012 | Business
Published by Philiproswell on January 7th 2012 | Business
Published by John Seo on March 19th 2012 | Customer Service
Published by Mithun on May 11th 2012 | Business
Published by Eyeweb on August 23rd 2012 | Customer Service
Published by Purushottam Chandra on January 21st 2012 | Business
Published by Mary Porter on June 15th 2012 | Business
Published by Julia Roger on March 23rd 2012 | Business
Published by Jenny123 on March 29th 2012 | Customer Service
Published by Rajesh Kumar on March 22nd 2012 | Customer Service
Published by Adass on December 17th 2011 | Customer Service
Published by Ashish Pandey on May 9th 2012 | Business
Published by LizaFox on January 18th 2012 | Business
Published by Kumari Ankita on December 12th 2011 | Business
Published by Robert Samuels on December 15th 2011 | Business
Published by Uncleservice on March 7th 2012 | Business