Article Side

Online Article Directory!

Hello Guest! Login or Register to submit articles!

The Basic Benefits of Good Customer Service and Satisfaction

By Mark Bennett Subscribe to RSS | March 22nd 2012 | Views:
loading
 
  



Customer Service is a kind of complex business entity that is very easy to understand but difficult to do. Many of us must have had bad experience with customers and we know that it is not good and fun to have a negative customer service. It could be because expectations are not met when you are on the other side of the phone line.

A lot of studies have shown that strong customer service pays a great dividend to an organization in terms of long-term stability and growth. This could be one of the basic reasons why the majority of companies employ a customer relationship management system (CRMS) that help to keep customers happy.

You are bound to see various blogs and articles criticizing the customer services of many top companies. Reading these blogs and article will give you a clear view on how much important this customer service is for an organization. Below are some of the important benefits of customer service-

Customer Retention

One of the major benefits of customer service is having customer retention. Customers who are satisfied and happy will repeatedly come back to you. For this competent, well-trained customer service representatives are needed to handle questions and issues. Now if the company doesn't have this, then a good CRM solution can reassure customers that their needs will be met. Those representatives who excel in listening and understanding customers go a long way with the customer resolution issue. Support desk representatives that strive to help the customers can ultimately lead to better customer satisfaction.

Customer Loyalty

The most important indicator of quality customer service is customer loyalty. In this regard customer loyalty means what the customer feels and thinks about the service offered to him or her. We all know that customer retention occurs when a product or service is consistent with what it is supposed to do and the result that is expected. Usually the result is steady revenue along with consistently fulfilling customer's expectation. Naturally it increases the customer's loyalty. A recent study has shown that many customers leave a product or service for a competitor because of a bad service experience.

Typically customers will always talk to people about the negative customer service experience than the positive experience. This negative feedback of customer service spreads like a forest fire because of the availability of high speed internet which is a part of the deals like Xfinity Deals; offered by service providers. However, if you reward customers for their loyalty with rebates, coupons, freebies, etc; they will feel valued for their choices and continue to remain a consumer of the company's product and services.

Less Cost

A good and quality customer service relieves pressure on the organization to attract new customers. Lots of statistics has shown that it costs more to gain new customers that it takes to retain existing ones. Here is the benefits of customer service comes to play. A thorough customer service program will help to maintain an existing customer base rather than lose a percentage of it.

Beat Competitions

If your organization can out-perform and do better than the competitors in customer service, most likely your organization will be one of the leaders in the industry. Interestingly, don't assume that if a company offers product and service at a higher price than competitors, it doesn't mean it will lose its customer base. A recent study that was held in the US has shown that most customers left a service provider for their poor customer service rather than high cost.

Employee Retention

Customer service representatives who understand how much important their job is and that they are the face of the company will help them communicate with customers on the other side of the phone. Proper training in handling phone calls and trouble-shooting issues can promote job satisfaction, which translates into longer employee retention.

Customer service and satisfaction are some of the things which every company tries to do so. They spend huge revenue and time for it with the great anticipation that it will be beneficial in a long run.

Mark Bennett - About Author:
Being a freelance writer and active blogger, Mark likes to share his thoughts with the rest of the world and to sources out some great services that of Xfinity Deals. According to him customer satisfaction and service are the key things that play a major role in the development of the company.

Share on Facebook Tweet It Stumbleupon this post This post is delicious !

Article Source:
http://www.articleside.com/customer-service-articles/the-basic-benefits-of-good-customer-service-and-satisfaction.htm

Related Customer Service Articles Subscribe to RSS

Camping Equipment Can be Located at Numerous on the internet Camping Shops
Published by Johnyrits on August 21st 2012 | Business
Canoe camping is actually a magnificent way to enjoy the wonderful outdoors. Should you demand peace...
 
Why understanding customer satisfaction is important?
Published by Chris Adam on January 6th 2012 | Business
Customer is the king. There are no two ways about it. He is entitled to get utmost satisfaction f...
 
Shopgoldyn.com coupon codes are regularly shared around the internet and posted on websites
Published by Pappu Sujitha on December 28th 2011 | Business
Make sure to use a website that lists the most latest/current Shopgoldyn.com coupon codes so that yo...
 
Enhance customer satisfaction - Inventory Management Software could hold the key
Published by Mary Porter on June 20th 2012 | Business
The latest Inventory Management Software has been designed with the needs of businesses at heart tha...
 
The outbound call centers give value to the customer feed back
Published by John Smith on March 16th 2012 | Customer Service
The most important aspect of the call centers are, they value the feedbacks from the customers, as t...
 
How do Name tags Australia help in establishing a customer bond?
Published by Simon Smith on January 10th 2012 | Business
Name tags Australia provide an edge to the customer service and salespersons. Customers feel more se...
 
Selecting an internet Supplier for Classroom Dividers
Published by David Flambert on July 6th 2012 | Business
After you have chosen an internet seller for the classroom dividers that you will require, it's cruc...
 
If you are looking for franchising opportunities then all you have to do is jump on the internet and do a search.
Published by Franchising Expo on January 17th 2012 | Business
If you are looking for franchising opportunities then all you have to do is jump on the internet and...
 
Outbound call centers aim at initiating profit per customer
Published by John Smith on March 9th 2012 | Customer Service

Profit making is the main aim of the companies and the call center’s outbound process is the o...
 
Gets customer care outsourcing support 24X7
Published by Jacobroodik on August 8th 2012 | Business
Nowadays if you want to sell an internet item it's much better to take in account that each item has...
 
Taxi Service Oakland CA-Ensuring timely services supported by customer care and workshop team
Published by Mithun on April 19th 2012 | Business
Yellow Taxi services you will find much switched on, technology-based service providers, allowing pe...
 
Different strategies to understand customer retention programs
Published by on January 6th 2012 | Business
With the advent of technology, the world has shrunk and the business communities from all over the g...
 
Purchasing Clothing for Ladies on the internet
Published by Frank Joseph on August 23rd 2012 | Business
Many people are afraid that they could not be acquiring top quality clothing simply because they hav...
 
BT Broadband in need of a better internet service provider?
Published by Paul Rowley on March 20th 2012 | Business
If you are looking for a new broadband internet connection and don’t know where to begin. Then BT ...
 
Earn money through internet?
Published by Monyonlin on January 10th 2012 | Business
Nowadays, it is very easy to earn money through internet. One needs only basic knowledge of how to o...
 
Good customer care services satisfy customers and improve sales
Published by Annphilip on January 24th 2012 | Business
When customers are willing to spend on products or services, they also expect the company's customer...
 
Compare auto insurance quotes via internet- safety measures:
Published by on April 4th 2012 | Business
Selecting effective and affordable car insurance might not be an easy task, but you can simplify it ...
 
Trying to keep the perfect Brand Message on the internet
Published by Edward Lui on June 25th 2012 | Business
Desires to know about the category of business you were making an effort to term, always keeping the...
 
Obtaining Gifts for Men on the internet
Published by Darrell Fore on June 14th 2012 | Business
If you'd like to offer gifts for men which have private touches in them, personalized gift cards wil...
 
Earn cash online employing a Southbeachdiet.com coupon code internet site
Published by Randy Fletcher on July 17th 2012 | Business
By going to your website that specializes in Southbeachdiet.com coupon deals, the person has the cap...