Article Side

Online Article Directory!

Hello Guest! Login or Register to submit articles!

The Basic Benefits of Good Customer Service and Satisfaction

By Mark Bennett Subscribe to RSS | March 22nd 2012 | Views:
loading
 
  



Customer Service is a kind of complex business entity that is very easy to understand but difficult to do. Many of us must have had bad experience with customers and we know that it is not good and fun to have a negative customer service. It could be because expectations are not met when you are on the other side of the phone line.

A lot of studies have shown that strong customer service pays a great dividend to an organization in terms of long-term stability and growth. This could be one of the basic reasons why the majority of companies employ a customer relationship management system (CRMS) that help to keep customers happy.

You are bound to see various blogs and articles criticizing the customer services of many top companies. Reading these blogs and article will give you a clear view on how much important this customer service is for an organization. Below are some of the important benefits of customer service-

Customer Retention

One of the major benefits of customer service is having customer retention. Customers who are satisfied and happy will repeatedly come back to you. For this competent, well-trained customer service representatives are needed to handle questions and issues. Now if the company doesn't have this, then a good CRM solution can reassure customers that their needs will be met. Those representatives who excel in listening and understanding customers go a long way with the customer resolution issue. Support desk representatives that strive to help the customers can ultimately lead to better customer satisfaction.

Customer Loyalty

The most important indicator of quality customer service is customer loyalty. In this regard customer loyalty means what the customer feels and thinks about the service offered to him or her. We all know that customer retention occurs when a product or service is consistent with what it is supposed to do and the result that is expected. Usually the result is steady revenue along with consistently fulfilling customer's expectation. Naturally it increases the customer's loyalty. A recent study has shown that many customers leave a product or service for a competitor because of a bad service experience.

Typically customers will always talk to people about the negative customer service experience than the positive experience. This negative feedback of customer service spreads like a forest fire because of the availability of high speed internet which is a part of the deals like Xfinity Deals; offered by service providers. However, if you reward customers for their loyalty with rebates, coupons, freebies, etc; they will feel valued for their choices and continue to remain a consumer of the company's product and services.

Less Cost

A good and quality customer service relieves pressure on the organization to attract new customers. Lots of statistics has shown that it costs more to gain new customers that it takes to retain existing ones. Here is the benefits of customer service comes to play. A thorough customer service program will help to maintain an existing customer base rather than lose a percentage of it.

Beat Competitions

If your organization can out-perform and do better than the competitors in customer service, most likely your organization will be one of the leaders in the industry. Interestingly, don't assume that if a company offers product and service at a higher price than competitors, it doesn't mean it will lose its customer base. A recent study that was held in the US has shown that most customers left a service provider for their poor customer service rather than high cost.

Employee Retention

Customer service representatives who understand how much important their job is and that they are the face of the company will help them communicate with customers on the other side of the phone. Proper training in handling phone calls and trouble-shooting issues can promote job satisfaction, which translates into longer employee retention.

Customer service and satisfaction are some of the things which every company tries to do so. They spend huge revenue and time for it with the great anticipation that it will be beneficial in a long run.

Mark Bennett - About Author:
Being a freelance writer and active blogger, Mark likes to share his thoughts with the rest of the world and to sources out some great services that of Xfinity Deals. According to him customer satisfaction and service are the key things that play a major role in the development of the company.

Share on Facebook Tweet It Stumbleupon this post This post is delicious !

Article Source:
http://www.articleside.com/customer-service-articles/the-basic-benefits-of-good-customer-service-and-satisfaction.htm

Related Customer Service Articles Subscribe to RSS

The outbound call centers give value to the customer feed back
Published by John Smith on March 16th 2012 | Customer Service
The most important aspect of the call centers are, they value the feedbacks from the customers, as t...
 
Updates of world news through internet
Published by Nidhigupta on May 28th 2012 | Business
The most greatest aspect of these news channels is that there has been a complete merger of various ...
 
Gets customer care outsourcing support 24X7
Published by Jacobroodik on August 8th 2012 | Business
Nowadays if you want to sell an internet item it's much better to take in account that each item has...
 
Purchasing Clothing for Ladies on the internet
Published by Frank Joseph on August 23rd 2012 | Business
Many people are afraid that they could not be acquiring top quality clothing simply because they hav...
 
Different strategies to understand customer retention programs
Published by on January 6th 2012 | Business
With the advent of technology, the world has shrunk and the business communities from all over the g...
 
E-Procurement Software is ensures business internet presence
Published by Nairapost on January 9th 2012 | Business
Though, E-Procurement Software contains mixed variety for securing on-line marketer accession to the...
 
Cheap handbag wholesale is gaining momentum with apposite customer orientation
Published by Marian Anderson on March 15th 2012 | Business
Who is not fond of wholesale discounted products? Even if the product is merely of £1, and you get ...
 
Paydaymax.com coupons save the customer money by offering a discount of a given percentage
Published by Maha Devi on May 17th 2012 | Business
The internet has made it possible for us to purchase a wide variety of products online. Through inte...
 
IVR survey strengthen the relations between customer and company
Published by Snooozy on March 9th 2012 | Business
In the time of huge competition every company wants to have strong relations with its customers. Thu...
 
Buy Second hand bicycles through internet
Published by Bicyclesuk on March 20th 2012 | Business
Second hand bicycles are great alternative of new ones. Many people prefer to buy second hand bicycl...
 
Sell bicycles through internet to get the reasonable prices
Published by Bicyclesuk on April 19th 2012 | Business
If you want to purchase or sell bicycle, then Internet is the awesome place through which you can fi...
 
Making a Bigger Market on the internet
Published by Darrell Fore on June 19th 2012 | Business
If you wish to produce a wider and bigger industry, you'll be able to do selling iphone in the on th...
 
Selecting an internet Supplier for Classroom Dividers
Published by David Flambert on July 6th 2012 | Business
After you have chosen an internet seller for the classroom dividers that you will require, it's cruc...
 
Why have home décor stores become such a hit on the internet?
Published by Joseph Wilson on December 20th 2011 | Business
Well primarily because they offer exquisite merchandises, often even custom made, and now that you c...
 
Techniques in Getting Custom Aerosol on the internet
Published by Darrell Fore on May 23rd 2012 | Business
The custom aerosol as well as the filling machine can purchase in the world wide web. Search the mac...
 
Outbound call centers aim at initiating profit per customer
Published by John Smith on March 9th 2012 | Customer Service

Profit making is the main aim of the companies and the call center’s outbound process is the o...
 
The internet Thegreatindoors.com coupons come in two flavors
Published by Lakshmi Devi on January 26th 2012 | Business

There are new discount Thegreatindoors.com coupons or Thegreatindoors.com coupon codes coming ou...
 
Importance of internet for buying destin florida homes for vacations
Published by Dany on May 11th 2012 | Business
Whenever we talk about beauty apart from other factors Destin Florida is best the place which strike...
 
Camping Equipment Can be Located at Numerous on the internet Camping Shops
Published by Johnyrits on August 21st 2012 | Business
Canoe camping is actually a magnificent way to enjoy the wonderful outdoors. Should you demand peace...
 
BT Broadband in need of a better internet service provider?
Published by Paul Rowley on March 20th 2012 | Business
If you are looking for a new broadband internet connection and don’t know where to begin. Then BT ...