Statistics That Can Help You Gauge Customer Experience
Numbers provide a lot of answers especially to those who run their own business. Observing numbers and statistics can give you lot of clues about the customer satisfaction that you are providing. In fact, when you keenly follow numbers you can find the things which you are doing well in your business and what you are not doing well. For example, if you have operate a clothing brand and you find that you have a bug number of customers who do business the first time but are not returning back, it means there is something lacking in the quality of the clothes. Unless you follow statistics like that, you will be deluded about the high customer count but would not look at the low repeat count.
Similarly, if you find you get decent number of visits but the actual business,, it could be because of the customer experience which is not persuasive enough. It could be the rude behavior of the staff, the ambience, the display or a series of other things. Such a skewed ration could tell you that you are doing well to get attention but are attracting the wrong customers. In other words, the promotions are not in sync with the products you offer and customers come looking for something else, only to be disappointed.
There are other statistics too that may help you get valuable feedback. For example, you can look at the number of customers who do a lot of business with you and suddenly drop out after you change something. Getting their feedback is important to find out what had gone well earlier and what didn’t go well later. Following analytical numbers over a period of time could give you an insight as to the things that are going well and also indicate issues, if any, in the way.
Published by Samuel George on March 7th 2012 | Business
Published by Stamos John on June 12th 2012 | Customer Service
Published by John Legraund Is An SEO Expert And Content Writer Who Has Written Articles On Mystery Shopping, Hunter Fan And Search Engine Optimisation on May 9th 2012 | Business
Published by Tayl Orhyer on February 11th 2012 | Business
Published by Gayathri Devi on February 22nd 2012 | Business
Published by Mary Porter on June 20th 2012 | Business
Published by Manish Yadav on May 8th 2012 | Business
Published by Adam Hadden on April 6th 2012 | Business
Published by Ankit Pandey on December 8th 2011 | Business
Published by Mithun on March 29th 2012 | Business
Published by Ashish Pandey on April 18th 2012 | Business
Published by Chris Adam on January 6th 2012 | Business
Published by Mary Porter on June 26th 2012 | Business
Published by Simon Dcruz on February 29th 2012 | Business
Published by Webmaster on February 5th 2012 | Business
Published by Michael Fleming on February 3rd 2012 | Business
Published by Dinesh on May 25th 2012 | Customer Service
Published by James Blee on June 16th 2012 | Business
Published by Blossom Dana on December 16th 2011 | Business