Article Side

Online Article Directory!

Hello Guest! Login or Register to submit articles!

Physicians’ Answering Service- Strengthening the Doctor-Patient Bond

By John Austin Subscribe to RSS | May 11th 2012 | Views:
loading
 
  



Physicians’ answering service offers 24-hour customer support at reasonable rates. In many clinics, the quality of the support staff is often not up to the mark, leaving the patients distressed and frustrated when their calls are not attended. With a professional answering service in your office, you can be certain all patient questions will get a prompt response regardless of the time the calls are made. This is particularly vital during emergencies when patients may be forced to seek medical attention elsewhere if their calls are not answered at once.

Why a physicians’ answering service is popular:

• The physicians’ answering service ensures that patients are never left waiting for medical assistance in times of emergencies.

• Maintaining a full-fledged receptionist staff can turn out to be costlier than hiring a professional answering service to handle patient inquiries. Incidentally, you are required to pay exorbitant salaries to hire receptionists for services during odd hours, which may drain your funds. Therefore, the physicians’ answering service is unarguably a cost-effective alternative.

• These automated services typically make use of updated and advanced message recording and storing techniques. All patient messages get stored and delivered according to HIPAA guidelines.

• These services can sort calls depending on their degree of urgency. So, the urgent calls are immediately forwarded to the appropriate medical practitioner for immediate response, whereas the routine calls for rescheduling of appointments or clarification of medical prescriptions are left for the following working day.

• Chances of miscommunication are least as all patient messages are recorded in their own voices. This enables the concerned doctor to come to a correct diagnosis.

• Hiring these services is both economical and convenient. There is no legal obligation involved. Therefore, you are free to discontinue these services if you are not satisfied.

How does a physicians’ answering service work

Prerecorded messages are used to greet patient callers. They are then given the option to leave their medical details. They can select from the multiple options presented to them which in turn allows the answering service systems to categorize the calls. When there are emergency calls, the message gets conveyed through text message or via emails to the on-call doctor. The staffs using these answering systems are professionally trained to cater to different kinds of offices having different kinds of business needs.

A physicians’ answering service helps you answer patient calls and respond to patient questions in a timely manner. It can take care of tedious clinic-related activities like scheduling patient appointments. This relives the doctors of the hassles of having to arrange for fast appointments for their patients. All messages are forwarded through web mails so that the treatment never gets delayed. During emergencies they can connect the patients with their relevant doctors; if any physician is unavailable, they ensure that you get help from another equally qualified medical professional. When call handling functions are outsourced, it allows the clinic staff to concentrate on other working areas for running the clinic efficiently. These reasons have made the physicians’ answering service popular among modern-day medical practitioners. It is helping them to reduce their staff workload and cater to their patients better than before.

John Austin - About Author:
Check out more about the advantages of using a physicians’ answering service for your business. You can enjoy the benefits of an automated answering service by hiring this company’s services for a month at absolutely no cost. They have the power to provide customized services to each of their clients and have helped significantly reduce the workload for doctors.

Share on Facebook Tweet It Stumbleupon this post This post is delicious !

Article Source:
http://www.articleside.com/customer-service-articles/physicians-answering-service-strengthening-the-doctor-patient-bond.htm

Related Customer Service Articles Subscribe to RSS

Hyderabad packers and movers for that concerned reallocation service
Published by Purushottam Chandra on January 18th 2012 | Business
Packing and moving is the most troublesome task which we most of us don’t like. It has whole lot o...
 
Managed printer service for your business
Published by Glyn Jones on December 15th 2011 | Business
If you own a small business, then you would have of course realized the advantages offered by the ma...
 
Accounts service by the outbound call centers
Published by John Smith on March 22nd 2012 | Customer Service
Most of the large and the smaller farms and business institutes try to outsource to the outbound cal...
 
What to look for in a payroll service?
Published by Payroll1 on August 4th 2012 | Business
Out of all the activities of a business, payroll is an important and critical one. It requires a lot...
 
Offshore tax preparation service by outbound call center
Published by John Smith on March 22nd 2012 | Customer Service
Now a days most of the accounts companies are outsourcing to the outbound call centers as they ensur...
 
Go for Ecofriendly Printing service for promoting your business
Published by Robert Samuels on February 22nd 2012 | Business
The above content highlights the role of the printing service in our life, particularly in populariz...
 
How to choose best car rental service provider
Published by Herry Yalfa on August 1st 2012 | Customer Service
Cheap car rental service is to get your ideal car at reasonably priced for travelling around your ch...
 
Choose cost effective shifting solutions for residential as well as commercial shifting solutions service
Published by Eyeweb on August 23rd 2012 | Customer Service
Priya Packers and movers in pune offer cutting edge shifting solutions at affordable prices. Priya m...
 
Used car Manchester- useful service
Published by Roney on February 6th 2012 | Business
If you want to sell or buy a second hand car then used car Manchester is a good place for that. Cars...
 
Don’t fall victim to identity fraud with Home Shred UK’s super and safe shredding service
Published by Mary Porter on July 14th 2012 | Business
Identity Theft is one of the fastest growing crimes in the UK; this crime has worryingly risen by 20...
 
What should you expect with dumpster rental service?
Published by Travis Killian on July 31st 2012 | Business
Dumpster rental service is used in collecting trash, especially if you are working on a big event th...
 
How is outsourced call center service helpful for business growth?
Published by John Smith on March 26th 2012 | Customer Service
Through the outsourced call center services, the business can gain multitude advantages. In this art...
 
Use service from reliable social bookmark website only
Published by Ashish Pandey on April 26th 2012 | Business
Social bookmark website options are aplenty on the net these days. You just need to figure out the b...
 
The outbound callers and the agents know the right service to render
Published by John Smith on March 29th 2012 | Customer Service
The agents and the callers that work in the call centers have the right knowledge of the technology ...
 
Delivery service and courier Service in Dallas
Published by John Seo on March 19th 2012 | Customer Service
Smart Delivery present the best Delivery Services Dallas within your finances all through the Dallas...
 
Choose the Best Car Repair non-stop service centers(autoservis nonstop)
Published by Amanda Leslie on June 14th 2012 | Business
Have you been in an instance where you have had a replacement vehicle(náhradní vozidlo) trouble...
 
The best deals are for the taking from several service providers
Published by Randy Collins on May 28th 2012 | Customer Service
The deals available today from most service providers are so compact that they offer all three essen...
 
Add value to your property with a superb extension using the very best architectural service London at Just Extend Your House Ltd
Published by James Blee on July 27th 2012 | Business
We are all well aware that the economy in the UK is at an all time low, credit and disposable income...
 
Digital printing service at a Discount of up to 50%
Published by Jenny123 on March 29th 2012 | Customer Service
Platinum color has been working for over 30 years on many different types of projects regarding prin...
 
Document scanning service makes your work easier
Published by Jeremy Goins on January 13th 2012 | Business
For document scanning there is actually just one method only, however that really does not entails t...