Article Side

Online Article Directory!

Hello Guest! Login or Register to submit articles!

Physicians’ Answering Service- Strengthening the Doctor-Patient Bond

By John Austin Subscribe to RSS | May 11th 2012 | Views:
loading
 
  



Physicians’ answering service offers 24-hour customer support at reasonable rates. In many clinics, the quality of the support staff is often not up to the mark, leaving the patients distressed and frustrated when their calls are not attended. With a professional answering service in your office, you can be certain all patient questions will get a prompt response regardless of the time the calls are made. This is particularly vital during emergencies when patients may be forced to seek medical attention elsewhere if their calls are not answered at once.

Why a physicians’ answering service is popular:

• The physicians’ answering service ensures that patients are never left waiting for medical assistance in times of emergencies.

• Maintaining a full-fledged receptionist staff can turn out to be costlier than hiring a professional answering service to handle patient inquiries. Incidentally, you are required to pay exorbitant salaries to hire receptionists for services during odd hours, which may drain your funds. Therefore, the physicians’ answering service is unarguably a cost-effective alternative.

• These automated services typically make use of updated and advanced message recording and storing techniques. All patient messages get stored and delivered according to HIPAA guidelines.

• These services can sort calls depending on their degree of urgency. So, the urgent calls are immediately forwarded to the appropriate medical practitioner for immediate response, whereas the routine calls for rescheduling of appointments or clarification of medical prescriptions are left for the following working day.

• Chances of miscommunication are least as all patient messages are recorded in their own voices. This enables the concerned doctor to come to a correct diagnosis.

• Hiring these services is both economical and convenient. There is no legal obligation involved. Therefore, you are free to discontinue these services if you are not satisfied.

How does a physicians’ answering service work

Prerecorded messages are used to greet patient callers. They are then given the option to leave their medical details. They can select from the multiple options presented to them which in turn allows the answering service systems to categorize the calls. When there are emergency calls, the message gets conveyed through text message or via emails to the on-call doctor. The staffs using these answering systems are professionally trained to cater to different kinds of offices having different kinds of business needs.

A physicians’ answering service helps you answer patient calls and respond to patient questions in a timely manner. It can take care of tedious clinic-related activities like scheduling patient appointments. This relives the doctors of the hassles of having to arrange for fast appointments for their patients. All messages are forwarded through web mails so that the treatment never gets delayed. During emergencies they can connect the patients with their relevant doctors; if any physician is unavailable, they ensure that you get help from another equally qualified medical professional. When call handling functions are outsourced, it allows the clinic staff to concentrate on other working areas for running the clinic efficiently. These reasons have made the physicians’ answering service popular among modern-day medical practitioners. It is helping them to reduce their staff workload and cater to their patients better than before.

John Austin - About Author:
Check out more about the advantages of using a physicians’ answering service for your business. You can enjoy the benefits of an automated answering service by hiring this company’s services for a month at absolutely no cost. They have the power to provide customized services to each of their clients and have helped significantly reduce the workload for doctors.

Share on Facebook Tweet It Stumbleupon this post This post is delicious !

Article Source:
http://www.articleside.com/customer-service-articles/physicians-answering-service-strengthening-the-doctor-patient-bond.htm

Related Customer Service Articles Subscribe to RSS

Upgrade busted boilers with help from a Plymouth Plumbing service
Published by James Blee on July 20th 2012 | Customer Service
Here’s a suggestion. Why not put the skills of Plymouth Plumbing firms to better use and ask for a...
 
Used car Manchester- useful service
Published by Roney on February 6th 2012 | Business
If you want to sell or buy a second hand car then used car Manchester is a good place for that. Cars...
 
Bullivant Accounting and Tax Services offers a meticulous bookkeeping Johannesburg service
Published by on July 11th 2012 | Business
Our team of bookkeeping Johannesburg professionals, and accountants, whom specialise in all differen...
 
Smart Delivery Service is a well known delivery service
Published by Marktett12 on January 16th 2012 | Customer Service
Smart Delivery Service is a leading courier service operator in Dallas and its nearby areas. They ex...
 
Cranbury’s removals Southampton service is the only international removals and storage service to choose
Published by Mary Porter on June 22nd 2012 | Business
Cranburys offers its customers one simple promise and that is to provide you with an international r...
 
The benefits of a Mail forwarding service
Published by MailNetwork on February 28th 2012 | Business
The busy life that most of us lead in the super globalized world has made unconventional services li...
 
Choose cost effective shifting solutions for residential as well as commercial shifting solutions service
Published by Eyeweb on August 23rd 2012 | Customer Service
Priya Packers and movers in pune offer cutting edge shifting solutions at affordable prices. Priya m...
 
Truck service and Tow service, Truck and Trailer Repair
Published by Allseoprojects on December 22nd 2011 | Customer Service
TruckDown Serv promises a speedy, efficient and reliable 24hr mobile truck and trailer service to ke...
 
Specialized medical delivery service and courier service in Dallas
Published by Adass on December 17th 2011 | Customer Service
Smart Delivery Service offers the best Delivery Service in the region....
 
Cater for Me is a prominent catering Birmingham service
Published by Mary Porter on June 18th 2012 | Business
Here at Cater For Me our catering Birmingham service pride ourselves on delivering a level of profes...
 
Offshore tax preparation service by outbound call center
Published by John Smith on March 22nd 2012 | Customer Service
Now a days most of the accounts companies are outsourcing to the outbound call centers as they ensur...
 
Bank identification Number - New credit validation service
Published by FlorianZippel on December 17th 2011 | Business
Base has over 75000 records and it is updated weekly. There is as well the support forum that is not...
 
How to locate the Best Roof Repair service provider?
Published by Micky Botter on January 21st 2012 | Business
Looking for the best roof repairs service, learn most valuable points before hiring roofing technici...
 
Take the hassle out of your travel arrangements with S and J Dunfermline’s premiere taxi Edinburgh airport service.
Published by James Blee on June 16th 2012 | Business
S and J Travel Dunfermline based in the Edinburgh area and provide a one stop shop for professional,...
 
Prithivigurukool’s matchless service of tarot card reading, distant healing, spiritual retreats.
Published by Toni Peter on January 12th 2012 | Business
Prithivi gurukool is an organization discovers the spirit of spirituality. Our work is to guide in s...
 
Add value to your property with a superb extension using the very best architectural service London at Just Extend Your House Ltd
Published by James Blee on July 27th 2012 | Business
We are all well aware that the economy in the UK is at an all time low, credit and disposable income...
 
How to find the perfect printing service for prospering your business
Published by Robert Samuels on December 15th 2011 | Business
Read this article to know about the necessity of the printing service providers for making your busi...
 
Locksmith service – Sophisticated and Affordable
Published by DerickMerchant on April 27th 2012 | Business
It’s been a longtime since you had started your professional journey. You have worked very hard to...
 
Find reliable, cost effective, efficient service providers at affordable prices across India
Published by Eyeweb on August 17th 2012 | Customer Service
Priya Packers and movers in bangalore excel in every field of packing and moving including residenti...
 
Get reliable fast and effective service by packers and movers
Published by Purushottam Chandra on January 31st 2012 | Business
Packing and moving is something which we most of us don’t like. This requires lot of our valuable ...