Article Side

Online Article Directory!

Hello Guest! Login or Register to submit articles!

ISO-fying Call Centers: ISO 27001 on Prompt Information Security Policy

By Sonia Roody Subscribe to RSS | April 20th 2012 | Views:
loading
 
  



A great deal of data runs through a call center every day: the client’s account, phone number, etc. Due to the risks of identity theft, call centers have a stringent policy to follow in protecting pertinent client data. If any piece of info manages to leak out and fall into wrong hands, it can mean a disaster for both the client and the call center.

In light of this, the International Organization for Standardization (ISO) has ISO 27001, known as the Information Security Management System (ISMS). First published in 2005, ISO 27001 replaces the older BS7799-2 standard in safety and security of personal information. Some call centers and other information technology (IT) systems are accredited with the ISO 27001 standard. It is proof that they can keep their client’s personal info under hi-tech lock and key.

Getting certified by ISO is no walk in the park. The process inspects a call center’s framework from top to bottom – from defining its security policy to handling identified flaws in the security policy. When a company decides to follow ISO 27001, it corrects anything in the framework that is against the said standard.

A solid information security policy is necessary for the fact that the call center carries a myriad of information of different clients. The worst thing that could happen is to answer a call coming from someone who isn’t who you think it is. The call center can be held liable for any damage as a result of the flaw in the policy or its implementation.

The task of beefing up the security policy doesn’t end with the awarding of the ISO compliance. Call centers must constantly keep their pool of information safe and secure for as long as the service exists to carry its ISO certification for a long time. Choose a call center that has the ISO 27001 certification to be sure that the call center of your choice is reliable. They promise they won’t give out personal information to anybody.

Name, address, phone number, password – whatever stays in call centers must always stay in call centers. They are carrying the identities of thousands of clients calling every day. It may be hard to look for someone reliable enough.

If you want to know more about the ISO 27001 and the ISMS, you can check out the website at 27000.org. The explanation of the said standard is simple enough for call centers to get a good idea of a solid security policy.

Sonia Roody - About Author:
For more details, please search " call centers " in Google.

Share on Facebook Tweet It Stumbleupon this post This post is delicious !

Article Source:
http://www.articleside.com/customer-service-articles/iso-fying-call-centers-iso-27001-on-prompt-information-security-policy.htm

Related Customer Service Articles Subscribe to RSS

Why should financial concerns resort to outbound call centers?
Published by John Smith on March 27th 2012 | Customer Service
The financial concerns are also outsourcing to the outbound call centers to make higher returns and ...
 
Schedule Your Appointments with the help of Outbound call Centers
Published by John Smith on March 13th 2012 | Customer Service
There are many services that are rendered to the customers by the outbound call centers. The big bus...
 
The outbound call centers give value to the customer feed back
Published by John Smith on March 16th 2012 | Customer Service
The most important aspect of the call centers are, they value the feedbacks from the customers, as t...
 
Progressive and Power Phone Dialing by Outbound call center
Published by John Smith on March 20th 2012 | Customer Service
Telemarketing calling as initiated by the outbound call centers is one of the unique ways to make ca...
 
Aim of Outbound call centers: Acquire new Customers
Published by John Smith on March 28th 2012 | Customer Service
The clients find the outbound call centre is the best resort to draw more customers to their busines...
 
Efficient call center helps in agent’s productivity to increase the sale
Published by John Smith on March 28th 2012 | Customer Service
The call center rely the most on the callers and the agents that make the backbone of a successful o...
 
Outbound call center builds interest by making cold calls
Published by John Smith on March 13th 2012 | Customer Service
The cold calling as taken up by the outbound calling process is the right way to draw the customers ...
 
Outbound call centers carry on the recorded customer survey
Published by John Smith on March 21st 2012 | Customer Service
The outbound call centers are the best resort for the B2B and B2C marketing campaigns, as they know ...
 
Outbound call centers undertake the Speech analytics to carry the campaigns
Published by John Smith on March 19th 2012 | Customer Service
There are some of the innovative techniques as undertaken by the outbound call centers. You are just...
 
Outbound call center knows the best time to reach out to the customers
Published by John Smith on March 29th 2012 | Customer Service
Outbound call center know the ways to market the products over to global customers and they maximize...
 
Accounts service by the outbound call centers
Published by John Smith on March 22nd 2012 | Customer Service
Most of the large and the smaller farms and business institutes try to outsource to the outbound cal...
 
Why most of the business organizations outsource to offshore outbound call centers?
Published by John Smith on March 15th 2012 | Customer Service
The offshore call centers are the best resort and thus the upcoming companies are outsourcing to the...
 
Event telemarketing phone call, an effective tool used by outbound call center
Published by John Smith on March 16th 2012 | Customer Service
There are some big concerns who organize events to market the products and the services. All they ne...
 
Three unique reasons to outsource to outbound call centers
Published by John Smith on March 15th 2012 | Customer Service
The most of the business organizations wants to make profit by selling the products and the services...
 
The calling made by the outbound call centers
Published by John Smith on March 12th 2012 | Customer Service
The callings made by outbound call centers are trustworthy and they follow some of the steps that ma...
 
How Phone call tracking assist a company?
Published by Delacon on December 16th 2011 | Business

Phone call tracking provides immediate & elaborated phone-call analytics reports. This report co...
 
What makes the outbound call centers make a proactive call to the customers?
Published by John Smith on March 22nd 2012 | Customer Service
The proactive calls that the callers make try draw more customers to the business increasing the sal...
 
Outbound call center will help you to increase the outbound sales
Published by John Smith on March 15th 2012 | Customer Service
The outbound sales are much capable of investing greater returns as they follow some the unique tech...
 
Three ways to initiate the benefit of outbound call center outsourcing
Published by John Smith on March 15th 2012 | Customer Service
The B2b and the B2C companies need to take the outbound call center help to flourish. To get a prope...
 
How is outsourced call center service helpful for business growth?
Published by John Smith on March 26th 2012 | Customer Service
Through the outsourced call center services, the business can gain multitude advantages. In this art...