Article Side

Online Article Directory!

Hello Guest! Login or Register to submit articles!

Factors Determining Number of Calls to be made by Call Center Agent

By John Smith Subscribe to RSS | March 12th 2012 | Views:
loading
 
  



The agents and the callers are made to work on different shifts for a particular time period and they are asked to work on a particular number of calls. These specific calls as expected from the callers are made to heighten the efficiency of the callers. The main aim of the call centers outbound process is to render enhanced lead generation so they set targets for the callers.

There is an average record set for the callers as widely accepted, to make the number of calls. A single caller is able to take a call and continue the interaction process of the call ranges something in between 33 minutes to over 40 minutes or to specify in other times the caller takes 55 to 66 % of their time to talk to a single customer in an hour. The rest of the time is spent on some of the extra work like managing the process before the call or preparing for the next call. The bespoke campaigns that are taken up also add up extra time to a call.

There are some of the factors that judge the number of call made or to be made by the caller maintaining the quality of each of the calls and making each of clients feel that they are the valued customer.

The time depends on the quality and the quantity of the data base list

If the quality of the outbound calling customer list is poor then the caller might have to dial greater number of calls. But this won’t be a problem as you might find that some of the calls might end in no decision or the numbers so listed are wrong.

Need to depict the average talk time

The callers understand the callers and the designate the time for the calls according to the non-decision making contacts and decision-making contacts. The talk times that are assumed depends on the type of calling like whether making the calls pertaining to survey, sales contact or service.

The dialers speed

The dialer should be efficient enough to transfer the calls to the callers. The flow of transferring the calls should be persistent. The very important factor of sending the calls and then receiving them is the availability of the caller in his place to take the call. Moreover the time is also taken up when the call goes on ringing and remains unattended, the calling time till receiving and some other parameters that depict the dialer time.

Make sure of the environment is call friendly

If the environments in which the calls are made are noisy then the time taken to complete the call would be more. If the deal is tough or the customer is a very important prospect of the deal then the time taken by the caller to make the customer understand the plan might take longer time.

These are the factors if taken care of will make you attain a decent call per day or an hour. However the data quality and the usage of the same will also decide the time taken and the number of calls done by the callers.

John Smith - About Author:


The outbound calling campaigns that are made to draw more customers by a call center at times might take longer time.

Share on Facebook Tweet It Stumbleupon this post This post is delicious !

Article Source:
http://www.articleside.com/customer-service-articles/factors-determining-number-of-calls-to-be-made-by-call-center-agent.htm

Related Customer Service Articles Subscribe to RSS

Significance of outbound calling campaigns for gaining business sales
Published by John Smith on March 26th 2012 | Customer Service
The outbound calling campaigns play a very important role in generating the business sales. In this ...
 
Product and service promotion campaigns by the outbound call centers
Published by John Smith on March 16th 2012 | Customer Service
The best way to promote the products and the services that you are rendering to the customers is to ...
 
Increase the profit and the sale by using up-to-date database of the outbound call center
Published by John Smith on March 22nd 2012 | Customer Service
If you want to make your business flourish then you need to make your business available to a wider ...
 
Outbound call centers maintain the quality parameters while making the call
Published by John Smith on March 12th 2012 | Customer Service
The parameters that are followed by the caller make them heighten the revenue earned by the company....
 
SG Estates- SG Homes Vasundhara call @-9999008503 Ghaziabad
Published by Rahul on April 3rd 2012 | Business
SG Estates Yet Again Adds Another impressive Residential Project to its List of Creations. SG Homes ...
 
Aim of Outbound call centers: Acquire new Customers
Published by John Smith on March 28th 2012 | Customer Service
The clients find the outbound call centre is the best resort to draw more customers to their busines...
 
Offshore tax preparation service by outbound call center
Published by John Smith on March 22nd 2012 | Customer Service
Now a days most of the accounts companies are outsourcing to the outbound call centers as they ensur...
 
Outbound call centers aim at initiating profit per customer
Published by John Smith on March 9th 2012 | Customer Service

Profit making is the main aim of the companies and the call center’s outbound process is the o...
 
Why small and medium scale business will opt for outbound call center service?
Published by John Smith on March 20th 2012 | Customer Service
Apart from the big B2B and the B2C companies, some small and medium industries outsource to the outb...
 
Outbound call center ideal for business marketing research services
Published by John Smith on March 16th 2012 | Customer Service
Most of the companies who need to outsource their marketing and the campaign process take resort of ...
 
Outbound calling campaigns - Effective marketing strategy for business
Published by John Smith on March 23rd 2012 | Customer Service
The outbound calling campaigns helps in overall business growth and providing various value added be...
 
The outbound call centers give value to the customer feed back
Published by John Smith on March 16th 2012 | Customer Service
The most important aspect of the call centers are, they value the feedbacks from the customers, as t...
 
Outbound call centers carry on the recorded customer survey
Published by John Smith on March 21st 2012 | Customer Service
The outbound call centers are the best resort for the B2B and B2C marketing campaigns, as they know ...
 
Outbound call center will help you to increase the outbound sales
Published by John Smith on March 15th 2012 | Customer Service
The outbound sales are much capable of investing greater returns as they follow some the unique tech...
 
Three unique reasons to outsource to outbound call centers
Published by John Smith on March 15th 2012 | Customer Service
The most of the business organizations wants to make profit by selling the products and the services...
 
Are you looking for a reputable retailer of yoga mats? then call Tribal Earth
Published by on June 21st 2012 | Business
Alternatively, if purple really isn’t your colour, and you’re looking for something a little mor...
 
The outbound call center renders effective coaching to enhance sales
Published by John Smith on March 16th 2012 | Customer Service
The main aim of the sales coaches at the call center is to make the callers efficient enough to sell...
 
Outbound call center builds interest by making cold calls
Published by John Smith on March 13th 2012 | Customer Service
The cold calling as taken up by the outbound calling process is the right way to draw the customers ...
 
Schedule Your Appointments with the help of Outbound call Centers
Published by John Smith on March 13th 2012 | Customer Service
There are many services that are rendered to the customers by the outbound call centers. The big bus...
 
Event telemarketing phone call, an effective tool used by outbound call center
Published by John Smith on March 16th 2012 | Customer Service
There are some big concerns who organize events to market the products and the services. All they ne...