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Emergency Phone Notification by Outbound Call Centre

By John Smith Subscribe to RSS | March 27th 2012 | Views:
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The dialing systems as taken up by the outbound call centers are unique. The telemarketing calls follow some specific dialing system more of which are automated service. The automated calls aim at making the callers reach out to the customers faster and the clients need not pay much to access the outbound dialing techniques. The main aim of the caller is to motivate the customers to buy the services and the products rendered to them. The more the lead generation the more will be the sale of the production as the caller will get the chance to motivate them.

The calling technique is up-to-dated and the callers are quite skilled and trained to carry out the techniques better. There are telephone assurance phone systems that make the call to the customers automatically. The most effective way of calling is the voice broadcast system that helps the callers interact with the customers in a better way. The IVR system that is included by most of the call centers have the voice broadcast or the message broad cast system that helps in the case of any emergencies.

The voice broadcast system is the technique that sends phone messages to the customers or the customers hear a pre-recorded message. If the customer finds the message interesting then he needs to make his choice with the help of the keys on the phone. The phone will be transferred to the callers who will attend the call.

Generally, the voice messages or the voice broadcast that is done is computerized. Generally, the message or the voice so recorded is transferred to the individual or to a answering machine. The messages are some of the emergency messages or the warning or reminding the customers of the due date of payment, notifying them of the upcoming appointment schedules and so on. There are some messages that speak of the sales promotion and saying the benefits that you might get by using the products and the services.

Moreover, those who are using the smart phones that will get the message scripted differently. There are various formats of scripts, simple to complex that is made available for the up-to-date mobile system. The caller can respond to the messages or follow the voice message by pressing on the buttons of the phone key pads.

The advantages that the call center derive after using the system is the phone message gets delivered to a number of customers all together over a larger reach just sending the emergency message.

Why use in the cases of emergency?

As the voice broadcast gets delivered to larger network the application has both public and private reach. This process helps to contact the customers and the clients instantly in case of emergencies and keeping them up-to-dated.

Moreover, the IVR and the voice broadcast manage a list of phone numbers and some of the recorded messages. Thus with the help of these they can send the message to a wider mass. Moreover, this also helps in initiating some of the bespoke campaigns also.

John Smith - About Author:


The lead generation that is initiated by the outbound calling campaigns are some of the unique ways to initiate the sales.

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