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Telephone Answering Service – a Boon for Physician’s Office

By Joseph Christopher Subscribe to RSS | December 16th 2011 | Views:
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Businesses are always on a constant lookout to improve and provide better customer service to their customers. Even some of the best organizations in the market need to implement some effective changes which are taking place in the market.

Additionally, in today’s competitive world it is easy to lose a customer due to one or another reason. Most of the time the factor is customer service level. Finding a new customer is also not a piece of cake. Therefore, it is essential for every business to provide better level of customer service meeting the requirements of today’s customers. Phone calls have become the most effective and adaptive method for every customers to ask for support or services, rather than visiting the customer care representative. As a business person, it is essential for you to ensure that you have setup an up-to-date telephone answering service which answers and responds to the customer calls without a delay. A professional telephone answering service provider proves to be a best solution in this regards.

Physician’s office market is also not behind in this. Patients are also like the customers and require even more care by the surgeons and the hospital staff. Therefore, most of the physician’s offices prefer to hire a professional after hour’s telephone answering service. Generally the companies offering such services offer the service in two segments, one is operator based and the other one is fully automated. Operator based call answering service may prove to be costly since the operator has to be paid for each and every call that he receives and answers. The automated call answering service usually has a fixed rate and as a result it proves to be cost effective. In this service regardless of how many calls the operator receives or answers the charges remains the same. Such a telephone answering service is mostly preferred by most of the physician’s office, and works effectively even for an individual practitioners. Some companies offers such services with prices as low as $125 per month per doctor.

Inevitable to say that professional physicians’ offices are unsure about letting inexperienced operator handling the medical related calls from their patients, and they are absolutely right on their part. So in case a medical practitioner asks the questions regarding the reliability or eloquence of the operator, than they are correct. However, this is why a professional physicians’ telephone answering service should be taken into consideration as a reliable option. They are equipped with a team of professional’s line operators which includes registered nurses, nurse practitioner and / or a physician’s assistant. They have a vast knowledge of physicians’ office market and the requirements of their patients. They are trained to screen the urgent and non-urgent calls, and can transfer the urgent calls directly to the correct doctor. Besides, they can also take the message as and when required and can pass that message to the correct doctor. Moreover, they can also schedule the appointments for the doctors, and can sync the appointment details to the doctor’s outlook.

Overall, a telephone answering service proves to be an effective way for physician’s office to effectively and efficiently manage calls from the patients, and even the hospital staff. It helps the physician’s to divide their time among their patients easily, and to provide the correct and accurate information to the caller.

Joseph Christopher - About Author:
messageMD is a leading Telephone Answering Service provider in Phoenix. We provide 24x7 call answering service, medical answering service. Visit us for more details http://www.messagemd.com/

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