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How Business Can Save It’s Time with Answering Service?

By Joseph Christopher Subscribe to RSS | December 16th 2011 | Views:

Technology is increasing day by day, and so is the demand of immediate resolution of today’s generation. Quick and speedy customer service has always been an important matter to the customers, but now days; it has reached to a far new height and has turned out to be an expectation. However, for most of the businesses it often becomes difficult to meet these expectations because of limited time and resources they are equipped with. So, how business can save it’s time with answering service?

Saving time and effective time management is the skill adapted by every successful business entrepreneurs and businesses. The same strategy is applied while dealing with the important customers and clients. However, there are certain times when you will be unable to answer those important business phone calls. This could be a disastrous situation as when the prospective client is unable to reach you, often they will tend to divert themselves to the one who can give them an immediate response and provide them the solution, rather than leaving a voicemail and calling back later. As a matter of fact, even the regular customers will lose the faith in your services and will feel that their calls are not the priority for your business. On the other hand, if you tend to focus on answering all the calls than it may result into wastage of time, as you cannot justify between urgent and non urgent calls. Your business won’t be able to perform as effectively and productively as it was used to be.

So what could be the optimal solution? Most of the business entrepreneurs prefer to hire a dedicated resource or a team of resource who can work in-house answering and making calls to the clients and resolving their queries. Apart from this, many management experts prefer breaking the day into blocks of time divided into specific tasks. Keeping a time period in which the business exclusively deals with contacting clients about their queries. Considering the various factors such as number of calls you make or receive; this could be done once in a day or at regular intervals.

However, there are limitations with both of the methods. First while hiring a dedicated resource or a team of resource will ultimately prove to be an expensive method for the organization. And making calls on a regular intervals doesn’t proves to be a feasible solution as there may be a possibility that at time when you make calls, your client’s may not be available as they might be busy with some other work. Seeking for a professional answering service could be the optimal solution.

As per the estimate almost 75% of the callers hung up when they hear the voicemail, which means that if you’re using voicemail service than you are able to speak with only 25% of the callers.

A professional answering service will allow your caller to speak with eloquent live operators, 24 hrs. They will not only answer the calls of your callers on instance, but will provide them the correct and accurate information that they seek. These live operators are trained to be in a polite manner throughout the calls.

Furthermore, live agents or operators working for a professional answering service takes message from your customers and clients, and screens the urgent and non-urgent calls. They can even transfer the call to you or the respective department of your business, ensuring that you are not losing a single prospective client’s phone call, and at the same time you are not losing a single business opportunity.

Overall, answering service not only allows your business to save time, but it allows you to effectively manage time as well as to save you a huge amount of money.

Joseph Christopher - About Author:
messageMD is a leading answering service provider in Phoenix. We provide 24x7 call answering service, medical answering service. Visit us for more details

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