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Human Resources - Service Request Management

By Cornerstonehradvantage Subscribe to RSS | December 8th 2011 | Views:
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It's always a challenge for multiple departments to get the most productivity out of the entire staff while maintaining a quality level.

HR being one of the main departments that are impacted with cutbacks due to reductions although they would still need provide a high level for service.

There is a better way to maintain that level which is called Service Request Management. This management focuses on basically automating all normal requests to the entire organization. It gives all employees one main point to request and view their requests using a service ticket. This helps them focus on their job and not on worrying on what's the update on their respective request.

Staff productivity is usually improved as HR managers can report on the request fulfillment and help measure the service levels. Additional compliances are also easier to implement.

Problems like fragmentation can be avoided as there are so many different applications and processes that actually take out the focus on the main reason they are there. With nothing having the right process and resources in place, a lot of HR managers struggle to get everything done in a timely manner.

Overall, it's always important to put the right tools in place to make life easier on the small issues while focusing on the big overall plan on running the organization smoothly. Having the right HR resource can be one of the biggest assets a company could have.

Human resources are the main staff members that help organizations with profits and advancement of the business as the main focus. It's very critical to have the right human resources as they manage and ensure that the entire working atmosphere of any organization is run smoothly and free from any issues or discomfort.

The main area of focus is always the work environment. It takes years for companies to establish the right environment for everyone to feel comfortable and wanted. A happy and healthy workplace makes an employee more eager and a lot more productive depending on the tasks assigned. With high productivity, a company can grow a lot more organically which results to a lot more growth.

Every employee that joins needs to understand what their role is. This helps them in getting motivated if they know and love what they are doing. Also, an effective system can help them in their internal issues which can help an employer in receiving strong loyalty from his/her employees. This helps in maintaining a good working relationship among stakeholders. A feedback process should also be introduced to provide the freedom for everyone to express their desires when necessary for the betterment of a business.

Policies and regulations must be understood and maintained very well to ensure everyone is compliant with them. With this in mind, a disciplining authority must be developed to maintain all compliances and company rules. Everyone should understand these rules govern the entire company and will not be based on the management's discretion alone. With this, employees would feel a lot safer and will maintain a fair atmosphere for all.

All these practices benefit both the company and the workers and will maintain a strong and healthy relationship with everyone in the organization.

I am Michle Disuza, serving HR Services from last many years. Providing end to end solutions, Cornerstone help organizations access and improve their work force management resulting in improving the bottom-line in operations

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