Article Side

Online Article Directory!

Hello Guest! Login or Register to submit articles!

How to Handle Customers in Five Ways

By Anika Davis Subscribe to RSS | May 31st 2012 | Views:

Customer service plays an important role in the area of appointment setting. That is a given, since this is the point where your ability to relate to your customers and business prospects will be tested. How skilled you are will influence your ability to generate B2B leads for your business. While it may be true that you want to give the best for your customers (not to mention your business prospects), there are times that your work in sales leads are hindered by very pushy customers. It is like you are being made to do things that are beyond the contract, in exchange for the deal. That sure can be a pain, right? And it is natural that you will react negatively to it. But there is a way to handle that. All you need is to observe a few important points:


1. Set expectations at the very start – one of the main reasons why customers push too much is because they do not know just where the limit is. Be firm and clear on what you can and cannot do. This will reduce the pushiness of prospects during your telemarketing call. You can best defend your position this way. You have nothing to fear since you have nothing to hide.

2. Be firm at every turn – ‘when you give an inch, they will take a mile’. You should always keep this rule in mind. When customers begin to ask for unreasonable things, it is your job to reassert the limits set on your contract. No matter how many times they demand it, you have to be firm with it. This will make it clear that you also mean business. This is for your own good, too.

3. Aim for a mutual understanding – there are times when you really have to do things that are out of the contract, but that does not mean that you should be left holding the bill. Ask for concessions, like an extra charge for rush productions, or limits on free shipping, among others. You have to make the other party know that there is no such thing as a free lunch.

4. Never use threats – your job is to diffuse arguments, right? You will not go anywhere if you begin to threaten your customers. Indeed, this can actually make it worst. You do not want to go through the process of generating business leads all over again. In this case, try to cool things down, without resorting (as much as possible) to giving in to demands.

5. Keep all records of your conversations – you might recall all your transactions with really pushy customers right now, but do not expect your memory to be that sharp after months. And that is the normal time frame when everything gets messed up. Better cover your bases by keeping records. You can never tell when you have to pull something out as evidence that the other party was acting all too high and mighty on you.


That is how you handle such customers.

Anika Davis - About Author:
Anika Davis is a marketing executive for Leads and Appointments. And has a proven track record in helping b2b companies generate qualified sales leads through telemarketing, search engine marketing and email marketing. Find more lead generation tips and how to's at

Share on Facebook Tweet It Stumbleupon this post This post is delicious !

Article Source:

Related Business Articles Subscribe to RSS

Quality Storage leads to Memorable Holidays!
Published by Simon Dcruz on March 1st 2012 | Business
Self storage facilities are a great boon to such people who value their peace of mind, when on vacat...
Outsourced title services leads to satisfied customers!
Published by Amitaabh Saboo on January 16th 2012 | Business
As a small mortgage business proprietor, you cannot overlook the significance of outsourced title se...
Peru Amazon Tours in Tambo Blanquillo and Regions to Experience Near By
Published by Tracy Narvaez on August 25th 2012 | Business
On the way to the lodge from Cusco there is a cloud forest, various rainforest habitats and a small ...
Gardening and Outdoor Living Retailing in Emerging Markets: Market Guide to 2016
Published by Bharatbook on August 25th 2012 | Business introduces a report Gardening and Outdoor Living Retailing in Emerging Markets: Mar...
Time to get the latest university news
Published by Gene Crayton on August 25th 2012 | Business
Education is a never-ending process. Each day you get to learn something new which may or may not be...
Voice over Agencies- Helping Hand for All Your Voice over Requirements
Published by Julia Roger on August 25th 2012 | Business
It is important that you choose a voice over agency that is reputed and is in the business for a con...
Use Outlook for Conference Room Scheduling
Published by Julia Roger on August 25th 2012 | Business
It is best to use different color codes for meetings in different conference rooms that will help in...
Use Outlook for Conference Room Scheduling
Published by Julia Roger on August 25th 2012 | Business
It is best to use different color codes for meetings in different conference rooms that will help in...