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Hosted Solutions That Manage Calls to Your NGN

By Neil Barrall Subscribe to RSS | March 6th 2012 | Views:
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Smart Call Management on NGNs (Non-Geographic Numbers) provide UK businesses with the support and control required to manage their incoming calls effectively. The solutions available not only help the business itself, but also the incoming caller who will reach the correct department or be greeted in the correct manner because of the call management functions.

The call management solutions include 'auto-attendant' which is commonly known as the IVR Solution (Interactive Voice Response). The IVR is a fantastic way to manage calls and personalise the service, with a corporate image. The 'audio whisper' is a call facility for NGNs that allows the business to distinguish between a business and personal phone call. With both the IVR and audio whisper there is a choice between male and female professional voice artists. There are also different varieties of voices tones. These are heard via short recorded messages that are added to your business 08 or 03 number.

An IVR Solution is the most requested solution for a growing business that is looking to add the professional touch and manage incoming calls effectively. Without realisingyou would have been greeted by an IVR, "Thank you for calling Company A, in order for us to route your call effectively. Please Press 1 or Sales, Press 2 for…" This is a typical example of an IVR including a welcome message and department option prompts.

Hosted call management is fast evolving and providing solid support for business telephony. The facilities discussed are available for a UK business of any scale, originally used by large organisations, but becoming increasingly popular in the SME market as they provide the corporate image.

Inbound call management using audio whisperallows the business to ascertain whether the incoming call is a business call or personal call. A short recorded message is used, and plays "this is a business call" on a landline number or mobile phone where you receive the call through your 0800 number, at that point you can decide how the call is answered i.e. answer with a professional phone manner or answer casually.

Along with the IVR and whisper solutions,a diverse range of smart call management facilities for non-geographic 0800, 0845, 0844, 0333, 0345 and 0300 numbers to name a few. Solutions include call divert plans, voicemail to email, fax to email, call queue control, call recording, call statistics and disaster recovery.

Neil Barrall - About Author:
This article was submitted by Neil Barrall - Managing Director at Telecoms World PLC. Neil is an 0800 numbers, 0845 numbers and 03 number expert. For more information visit our website for additional solutions.

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