Article Side

Online Article Directory!

Hello Guest! Login or Register to submit articles!

Emerged Outsourcing City Expected to Keep Talent Pool Healthy

By Infinit Outsourcing Subscribe to RSS | August 16th 2012 | Views:

What interests contact center services providers to put up facilities in different areas across the globe, primarily India and the Philippines, is the amount that they can save from their company’s expenditures. However, this is not the only reason why companies seek providers who are either based offshore or who has a facility offshore. It is their cultural affinity and the impeccable quality of the service they render to their clients which drives businesses to turn to outsourcing companies.

For business process outsourcing companies, especially voice solutions providers must make it a point to ensure the efficiency and quality of their manpower because these are the people who handle the customers and it is important for customers to receive the best service possible. Although it is important during the recruitment stage to see that the applicant seeking the position of a contact center agent already possesses the basic qualities and skills needed, engaging in a rigorous training as a follow through would also be advisable. Professionals looking to fill a position of a contact center agent still need some polishing despite the fact they already possess the necessary requirements, mainly because each project is different and may require some specifications asked by the client.

On a different note, there are also contact center firms who look at developing talents on their own. Recently, business process outsourcing firm in the Philippines Aegis People Support partnered with Asian College of Technology for a program to give 320 new graduates and out-of-school youth an opportunity to earn while receiving training for a call center job. This partnership is aimed at enabling the academic sector to hone skills for future outsourcing employees. The aforementioned contact center also mentions in their statement that they have plans of partnering with other schools within the country. The schools mentioned in the statement were mostly from Cebu City, which is another city in the Philippines where contact centers such as Aegis People Support, Sykes (NASDAQ:SYKE) and Convergys (NYSE:CVG) have a facility.

Cebu City has been one of the destinations that have emerged for outsourcing, according to Tholons list. The city is considered to be rich in manpower that is ripe for outsourcing and outsourcing companies have already recognized this. As proof for this claim, the city’s revenue for the outsourcing sector has been estimated to have reached $1.25 billion in the past year and has employed around 65,000 employees. This is actually a pretty big figure for one city alone, and it is highly probable that this would go up as different outsourcing companies from across the globe, and not just the United States, have already seen Cebu City as a promising location. Tholons has recommended for the city to keep its stream of qualified employees at a steady pace and for Cebu City to maximize its business process outsourcing segment and to develop its knowledge process outsourcing segment and capabilities.

There will always be a new territory that could emerge as an outsourcing destination, but what is important is for them to be able to supply the needed manpower which are qualified to perform specific duties and work processes.

Infinit Outsourcing - About Author:
Jamee C is a Strategic Solutions Specialist of Infinit Outsourcing, a leading provider of outsourcing services to small and medium enterprises. It offers boutique outsourcing solutions that allow companies to gain a competitive advantage in their respective industries.

Share on Facebook Tweet It Stumbleupon this post This post is delicious !

Article Source:

Related Business Articles Subscribe to RSS

Network Camera surveillance is a beneficial security solution for school,factory,offices——
Published by Guardlyer on March 19th 2012 | Business
IP Camera surveillance arrangement provides abrupt date retrieval as able-bodied as abstracts mini...
In the indoor ip camerain an able manner——
Published by Guardlyer on March 15th 2012 | Business
The digital ip camera will apparently be able to augment the photos to the laptop or computer in a...
Monitoring delay a key factor restricting the development of IP video surveillance——
Published by Guardlyer on April 27th 2012 | Business
With the gradual promotion of the IP system, more and more professionals noted that the security of ...
Manufacture and installation of home surveillance camera——
Published by Guardlyer on April 12th 2012 | Business
Today's security technology is everywhere! With the popularity of the security, the family also cite...
Some arbor arrangement WiFi IP Camera,——
Published by Guardlyer on March 12th 2012 | Business
The video monitoring, investigation, recording, affiliation functionality and scalability acquiesc...
Buy the most suitable IP camera software——
Published by Guardlyer on March 12th 2012 | Business
This absolutely is just a ample overview of account of IP camera software. There are abundant adde...
Your IP Video Surveillance Cheat Sheet——
Published by Guardlyer on April 17th 2012 | Business
While best ip camera are added big-ticket to acquirement than analog cameras, the operation and ac...
Aspect of low-light camera technology applications ——
Published by Guardlyer on May 3rd 2012 | Business
In recent years, with the increasing progress of the CCD and DSP technology, low-light ip camera are...
How to buy surveillance camera of Shenzhen Apexis Electronic to teach——
Published by Guardlyer on April 18th 2012 | Business
Super digital noise reduction (SNR), intelligent digital automatic metering compensation function. b...
Wireless monitoring equipment, security industry ushered in the spring——
Published by Guardlyer on April 23rd 2012 | Business
The wireless monitoring device consists of three parts:
● Front End: cameras, lenses, PTZ de...
Beautiful and durable ip camera vs net cam,buying camera All kinds of come to
Published by Guardlyer on March 12th 2012 | Business
One arch acceptance of alfresco high speed dome enclosures is to aegis the agenda camera from accl...
Teach you how to identify civilian high-definition ip control cameras——
Published by Guardlyer on April 18th 2012 | Business

However, in essence, called high-definition wireless ip camera with 520 lines or more, but is ...
Safety Monitoring manufacturer Researching nwe of camera ——
Published by Guardlyer on March 12th 2012 | Business
Numerous camera playbacks, as recommended, accredit examination of Safety Monitoring camera blow re...
A adjustment network camera Can Give a Good Basic assurance Agreement——
Published by Guardlyer on April 16th 2012 | Business
The adjustment camera and IP adjustment cameras we action actuality on the website are of the acco...
Dome IP Camera surveillance systems cover assorted units such as pole mount——
Published by Guardlyer on March 19th 2012 | Business
A surveillance illuminator aswell comes with apparent arise technology that has an boilerplate act...
Get effective online savings by using online Voucher Codes from website
Published by Gayathri Akshithadevi on July 18th 2012 | Business
With the Voucher Codes you can be sure that the service is reliable and you will...