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Do Customer Service Support Systems Work?

By Deborah Campbell Subscribe to RSS | January 11th 2012 | Views:
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Setting up an effective sales program can help a business, especially in the hotel and airline reservation industries, in greatly improving their profitability.  Although there are some so-called experts saying that it is an unnecessary expense, it is a wise investment to set up a live answering service. It can vastly improve a company’s capacity to handle orders from customers, and ensure that no calls are lost because an agent wasn’t able to take in the call. An effective order-taking system is very good plan for a firm to earn more, and still deliver excellent service to their customers. There are plenty of order processing firms who can actually do the job, and there is no doubt that they can deliver an even better service compared to firms that preferred the in-house variety. They are the best in this type of job.

 

With the holidays coming near, it sure makes perfect sense that there are plenty of people who would be making travel plans before hand. This is certainly a business opportunity that must not be missed, particularly for those in the airline and hotel business. It would be expected that these businesses would be receiving tons of calls from customers seeking to make reservations and save themselves the hassle of having no rooms to stay in whatever place they plan to go to. And the numbers are not a joke. In one day, it won’t be surprising if they receive calls that would number to hundreds or even thousands. Surely, this kind of spike would convince a hotel and airline reservation company to set up a live answering service. Such a customer service support network ensures that everything would work smoothly.

 

And this does not just apply to that industry. For example, flower shops might want to set up an order taking system so they can efficiently handle orders that were done on the phone. Given the various occasions where flowers would be needed, it is only natural that flower shops would want to be able to get those orders. Getting those calls taken for order processing allows these enterprises greater chances of making a profit. An outsourced order processing network would be ideal for these shops. It is affordable and very efficient. What is important is that they hire a reliable contact center to help them in their operations. It won’t make any sense to hire a sloppy agent who could not handle the calls coming in.

 

There are many kinds of firms these days that offer such a service. Now, the question here is whether these outfits can actually deliver. The bad news here is that not all of these can actually get the job done. At worst, there are scammers out there that are hired by unsuspecting firms. They either deliver bad service or run off with the money all together. This is a very unfortunate arrangement. At least it can be avoided if the firm would be careful with who they would hire. Asking questions, doing a thorough background check, and consulting peers in the business are just some of the things that they can do to find the right contact center to work with. It may be troublesome, but it’s a sure way to success.

Deborah Campbell - About Author:
Deborah Campbell is Customer Service Expert and a professional inbound telemarketing Consultant. To know more about inbound telemarketing service, visit http://www.callboxconnect.com.

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