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Remote Assistance & Help: the Virtual Academy

By Kellymarion Subscribe to RSS | June 1st 2012 | Views:

Very often you are left with no other options than to surrendering computer sovereignty. It can happen with any operating system irrespective of the machine’s make or model. At times, you are able to read the errors or symptoms and at times not. You are left in a puzzled situation as what to do, and overcome the issues. The conception to provide support on-demand gave birth to the remote support terminology, and it emerged as a great medium for brands to reach their customers who are located remotely.

Nowadays, all major PC manufacturing brands like Dell, HP, Acer, Lenovo, etc. and software vendors like Microsoft and Apple are relying on the remote assistance and help methodology to diagnose and fix product related issues. The least pain that one has to endorse is to call on their phone number or raise a service request at their support portal. Experts available round-the-clock can take the remote access of your machine to unravel the causes behind any software or hardware related issues. To facilitate secure sharing of files and data during the remote-session the remote software is integrated with encrypted technologies. Almost all popular operating systems are coming with built-in remote assistance and support feature through which experts can take the remote control of your system. Or you can initiate the session from your end too and make technicians look into your system, and carry on the diagnostic and troubleshooting procedure.

Remote assistance and support services pertaining to computer have been branched further into computer support, printer support, router support and antivirus support to engross computer and based technologies. Technicians can setup and install computer, printer, router and security software and can diagnose any pertaining issues to come with desired solution. Technicians having expertise in computer troubleshooting can successfully unravel the Windows components including Event Viewer, Task Manager, Registry Settings, Action Center/Security Center, etc. to analyze the system issues. Most of the time OEMs come with preinstalled support applications on their products, for example HP holds the HP Support Assistant and Dell has the Dell Support Center that not only help to sync all important software and security updates but also facilitate features that can help in connecting the machine to the helpdesk whenever required.

Apart from that, business and enterprise level support portfolio is also there that eases the job, mitigates downtime and slashes the IT maintenance cost at the work places. Businesses need to create an account with the service providers to entrain the services, the right to select plan is with the end-users. Experts can help you to setup, deploy and manage the server operating system and exploit the integrated features like virtualization tool, web resources, management enhancements, Windows 7 integration or other tools that add to the reliability and performance. Powerful tools such as Internet Information Services (IIS) version 7.5, updated Server Manager and Hyper-V platforms, Dynamic Memory, RemoteFX, and Windows PowerShell version 2.0 sync together let you have better control on server and its resources.

Independent players are also working on the same theme of remote support to let you derive more, and achieve more with technologies.

Kellymarion - About Author:
The author is a technician at Techvedic Technologies, and offers end-to-end remote assistance or support to fix computer, printer and router related issues. Files or data shared during remote support is effectively encrypted.

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