IP Telephony Solutions for SMEs and its advantages

Author: portman | Posted: 29.11.2011

IP Telephony Solutions is revolutionising business communications by enabling greater flexibility of working, enhancing resilience and disaster recovery strategy and at the same time reducing costs, helping companies to stay competitive and maintain profitability.

IP Telephony Solutions provides both telephony and multimedia services over secure carrier class infrastructure. As well as cost savings, our IP services provide innovative communication solutions for home workers, remote workers, international travelers as well as office based workers.

The main advantages of an IP telephony solution includes:

• Hosted VoIP is becoming the way of business today.

• Reduced call charges/fees

• No longer a PBX maintenance contract

• No cost to upgrade the most unexpected

• Free calls between users all over the world

• Immediately change the settings directly in the browser

• Listen to the messages on the move

• Billing is flexible & can be based on a single user or a whole site

• Add another user to basically & effortlessly, without the trouble of updating

• All functions & parameters to be with you & the phone method, ideal for mobile offices at no additional cost

• Wherever you are, you still appear to call the office

IP telephony systems also allows organisations to implement skills-based routing, where calls are automatically routed to the most appropriate agent based on criteria such as language, experience, expertise & other details. Advanced features that most providers charge are "free" with IP telephony, including three-way calling as well as a bridge built in a conference call. This may also support customer support, where more resources are needed to meet the request of a client or research, & also allows access to the conference call international partners, a functional pricey conferencing services are not provided.

Another important function of IP telephony is the self-service options. For example, when a caller wants some information about their own account, Interactive Voice Response (IVR), & secure IP telephony allows the callers to access this information by providing such features such as directory dialing caller ID and etc. This eliminates the necessity for call middle employees the time to reply to the call, & also remove the frustration that can occur if a person is in the queue for the agent has to find the knowledge that is available.



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