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Remote IT Solutions

By Laura Subscribe to RSS | May 14th 2012 | Views:

If you are suffering with IT difficulties either at home or in the office, then using remote IT solutions might well be a good move to help you get your systems back up and running as quickly and easily as possible.

Using remote IT solutions will generally mean calling a helpline where it will be possible to reach a support technician who can help to talk you through the potential problems and the steps you can take. Alternatively in some cases it can also involve the use of online support which will allow you to use a 'chat' box in order to discuss the problem.

In either case this has a lot of different advantages. For one it will allow you to solve the problem as quickly as possible. This way you won't be relying on travel – so you won't have to take the laptop to the support team, or wait for them to get to you which means it can all operate much more quickly and which means you won't have to move from your room.

At the same time this then also means the solution is likely to be much less expensive – because you aren't paying for as big a time commitment as you would otherwise be. On top of that though you will also be saving money because you won't be taking the time out of your work and you won't be having to pay for any kind of transport.

If you speak to an online support technician then they will often be able to solve the problem from where they are. These days there is a lot more technology in place to help them accomplish this – for instance it is possible in some cases for them to actually remotely view your computer monitor and even take over control of the mouse. This then means that even if you can't describe the problem, and even if you can't follow their instructions – they can still help you to ix the issue and get it working again.

The only problems that won't be fixable using remote IT support are those problems that involve hardware issues. Essentially hardware issues are things that are physically wrong with your computer – in other words damage to the actual components rather than the software running on it. If your computer has a hardware issue then this will normally be because the problem has been dropped, had water spilled on it, or generally been damaged rather than just 'giving out'. Furthermore it might show some physical symptoms of problems – such as making a noise or such as getting hotter than usual. In these cases you will likely have to take your computer in for repairs as it may need a component replacing.

To make the most of IT support, make sure that you have gone through the obvious checks first – that means ensuring that all your plugs are inserted fully, and it means ensuring that everything is switched on. It is always worth trying to turn computers on and off again regardless of the problem that's effecting them.

Laura - About Author:
Once you have a business with a few employees these days, you will most likely need some it support of some kind. Many offer remote solutions these days, such as cortex it services.

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