Article Side

Online Article Directory!

Hello Guest! Login or Register to submit articles!

ISO concepts and Approaches

By Sarah Ryan Subscribe to RSS | December 15th 2011 | Views:

Basic approaches to quality management are in accordance with standards set by the INTERNATIONAL ORGANIZATION FOR STANDARDIZATION. (ISO). ISO is a non-governmental, international standard-setting group, comprised of representatives from numerous national standards bodies, which creates industrial and commercial standards. PMP Exam preparation will include this concept with examples.

NON-PROPRIETARY APPROACHES to quality management are contained in processes used by project managers, such as:

TQM (Total Quality Management)

Six Sigma

COQ (Cost of Quality, Failure Mode and Effect Analysis)

Design Reviews

Voice of the Customer

Continuous Improvement

Non-Proprietary Quality Management Approaches:

TOTAL QUALITY MANAGEMENT (TQM) is used to track and maximize quality output and increase customer satisfaction. It is one of the most widely used management systems for quality control. It is effectively used to implement quality methods, processes, and procedures throughout the total production or service process, or, throughout the organization. PMP Preparation includes a review of TQM.

SIX SIGMA is a structured application of the tools and techniques of TQM. Six Sigma is applied to a project to achieve strategic business results, with a 99.99966% success rate. The Six Sigma application measures, analyzes, improves, and controls.

THE COST OF QUALITY (COQ) refers to the total costs incurred to ensure project quality. The cost of preventing mistakes typically costs less than the cost to correct them. CONTINUOUS PROJECT INSPECTIONS help detect mistakes that can cause bigger and expensive problems later on.

EXAMPLE: Vehicles can be high quality products, but low grade (limited options). However, vehicles are not acceptable if they are low quality (cheaply made with defects) but have many options (high grade). The project manager and project management team are responsible for ensuring both quality and grade. Low project quality creates the most problems during project progress.

PRECISION is a value consistency where the value of repeated measurements are clustered and have little scatter. Precise measurements are not necessarily accurate.

ACCURACY is the degree of correctness that the measured value is very close to the true value. Very accurate measurements are not necessarily precise.

Both quality management and project management focus on:

customer satisfaction

preventing mistakes

management responsibilities for success

continuous improvement using the plan-do-check-act cycle

Stakeholder Register: identifies stakeholders with an interest in or impact of quality

Cost Performance Baseline: the time phase used to measure cost performance

Risk Register: holds information on threats and opportunities that could impact quality

Enterprise Environmental Factors: include Governmental agency regulations and operating conditions of the project that could affect quality.

Sarah Ryan - About Author:
For more information on PMP Exam, PMP Preparation, PMP Prep Course. Please visit:

Share on Facebook Tweet It Stumbleupon this post This post is delicious !

Article Source:

Related Education Articles Subscribe to RSS

Christmas exam revision courses: Our Exam Confidence Teachers
Published by Richard Riddell on December 8th 2011 | Education
We are very lucky to have attracted an exceptionally high calibre of teaching staff to facilitate yo...
The institute which is helpful in completing homework or doing preparation for exams
Published by NeelAlbert on December 31st 2011 | Education
So internet serves as a medium through which the queries of the students are solved. Not only during...
Online Education Consultants - Your Guide for Making the Right Decision
Published by Mentorindia on August 25th 2012 | Education
You have decided that you will take your education and skill knowledge a step further by doing a hig...
Institutes outrival the Level of Education in India
Published by Nikkita Singh on August 24th 2012 | Education
As we all know that during this competitive surroundings student should would like a decent work ins...
Variety of Powered Access Courses in the Market
Published by Czeslawa Wakefield on August 24th 2012 | Education
All jobs would have an element of risk and danger; hence, proper safety and health measures should b...
The Wide Coverage of MEWPS Courses Content
Published by Czeslawa Wakefield on August 24th 2012 | Education
MEWPS courses are essential for those in managerial or supervisory positions in jobs that require th...
Aims of MEWPS Courses by IPAF
Published by Czeslawa Wakefield on August 24th 2012 | Education
Mobile elevating work platforms are common in work at heights environments. With the booming constru...
Relevant Working at Height Safety Training Courses
Published by Czeslawa Wakefield on August 24th 2012 | Education
It is important to consider safety and health at all times for those who are involved in working at ...