Article Side

Online Article Directory!

Hello Guest! Login or Register to submit articles!

Free Help Desk Software Review

By Davidnorman Subscribe to RSS | January 13th 2012 | Views:
loading
 
  



It is easy to see a help desk on a website. More and more companies realize the importance of a help desk. As one of the best customer service tool, help desk is becoming the most popular customer support solution all over the world. Help desk is most used by the online business. Online business company always get large numbers of customer feedback emails. It is nearly impossible for them to handle those emails by hands, while a help desk software can easily solve this problem. So how does help desk make customer service so simple? What help desk can do for the customer support?

A help desk software is essentially an email management software. It is created to get and manage emails. Most help desk provides the functions of tickets submitting, email management and service tracking. A web-based help desk provides a front-end for customers so that they can submit their tickets. When it get a ticket, it can automatically manage the ticket and send to the right department. Help desk can build a single to point of contact between customers and employees. The single customer can have contact with a target employee who can solve customer problem.

Help desk saves the time for customer to find the right person to solve the problem. Customers can get faster reply from the employees from a help desk. Good service leads to customer loyalty. With a help desk to support your business, you can maintain the positive relationship with customers easier. As the help desk managed the emails, the support employees can do their service job easier. Employees can see the tickets status from the help desk back-end. It is clearly to see how many tickets are solved, and how many are unsolved. They can see how many tickets are for sales department, and how many are for support department.

There are plenty of help desk in the market. Most of them share the same function though some are free and some are in charged. You can choose a suitable for your business. Here is a powerful and cheap help desk recommend - iKode help desk. iKode help desk x is a customer support tool, FAQ and help desk system. It can be used to provide support to an online community, by solving tickets, adding a comprehensive FAQ section and interacting with users via emails. iKode help desk is widely used by thousands of organization. Simple installation, great performance and price make this a very attractive option.

Davidnorman - About Author:
iKode help desk software is a full featured, professional customer service software designed by iKode. Here to download the free trial of PHP help desk script!
http://www.phphelpdesk.org/download

Share on Facebook Tweet It Stumbleupon this post This post is delicious !

Article Source:
http://www.articleside.com/customer-service-articles/free-help-desk-software-review.htm

Related Customer Service Articles Subscribe to RSS

Impact of Small business telephone systems
Published by Sbusiness on May 10th 2012 | Business
The small business telephone systems have actually been very beneficial for all the companies irresp...
 
Take your business places with an equipment loan and small business loan
Published by Jack on August 10th 2012 | Business
No business, whether large or small, can survive without some form of credit. The same rule applies ...
 
New York Phone Numbers - Taking your business to a global level
Published by Alex Christopher on January 23rd 2012 | Business
New York phone numbers have a high value in businesses and if you can get one for your business, the...
 
Ship labels- an important part of business
Published by GremeSmith on February 22nd 2012 | Customer Service
Ship labels are kind of paper products that are being used to paste detail information of different ...
 
Increase the productivity of your business with the help of Marketing Fulfilment and E-commerce Fulfilment
Published by Diego Hall on December 15th 2011 | Business
The e-commerce fulfilment as well as the marketing fulfilment is the two important extension of busi...
 
Is business attorney is vital for running your business smoothly?
Published by Adli Law on April 3rd 2012 | Business
Let the technicalities of law must be handled by the professionals who adept in it and indulged in i...
 
Find business gas prices and save money
Published by Ashish Pandey on December 28th 2011 | Business
Saving money on the business gas can be very beneficial to take off your business. By getting the pr...
 
Business Law gives smooth flow to every business
Published by Wills Loren on March 7th 2012 | Business
feedbackhere.com: We provide Law services most event planners have something directly to them, in ma...
 
Courier Service for Smooth business!
Published by Dae Hyun on February 2nd 2012 | Customer Service
It should not be mistaken that a courier service is different than regular mail delivery services be...
 
On what Employee Engagement Patterns these Civilization of their Home business
Published by John Morkel on February 1st 2012 | Customer Service
Inturn, workforce could be positively focused and definately will you should always center on provid...
 
An HSE Risk Assessment is crucial for any business
Published by Mary Porter on June 16th 2012 | Business
If you are a company with some staff to look after it is essential that you get an HSE risk assessme...
 
Voice broadcasting services enhance your business prospects
Published by Snooozy on February 7th 2012 | Business

Voice Broadcasting defines a telephonic message which can be sent to hundred or thousands of peo...
 
Google services and applications- why to use them in business
Published by FeliciaCorrine on June 14th 2012 | Business
Google is a far famed search engine and it is being used for quite some time. Now the Google has int...
 
Are you looking for Spray Booths for Sale for your business?
Published by Mary Porter on June 20th 2012 | Business
Spray booths are a useful tool for many firms in a range of different sectors, and there are a numbe...
 
Avoiding the down sides Involving Corporate and business Homes
Published by Andrew Sebastian on July 30th 2012 | Business
When you go for a vacation, it would be a good idea for you to save a lot of money by preferring to ...
 
Buy Aluminum Flagpoles for residential and business purposes
Published by James Blee on May 24th 2012 | Business
Purchasing a flagpole requires some special thought, particularly when you think of the reality that...
 
Hosting Discount Coupons for easy start of online business
Published by Ashish Pandey on May 14th 2012 | Business
The hosting discount coupons can be an easy way to start your business. You can use these coupons an...
 
IB, IB Corporation, Troyee, Troyee Software, Troyee Business Solutionware, Business solution software, Accounting software,
Published by Markewse on December 24th 2011 | Business
IB Corporation is technologically driven software- Aided Business Consulting Firm decided to provide...
 
Jordans Limited can facilitate all your business registration requirements
Published by Julia Roger on December 6th 2011 | Business
Jordans Business registration couldn’t be simpler. All of the company formations that we manage ar...
 
Outbound calling campaigns - Effective marketing strategy for business
Published by John Smith on March 23rd 2012 | Customer Service
The outbound calling campaigns helps in overall business growth and providing various value added be...