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Free Help Desk Software Review

By Davidnorman Subscribe to RSS | January 13th 2012 | Views:
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It is easy to see a help desk on a website. More and more companies realize the importance of a help desk. As one of the best customer service tool, help desk is becoming the most popular customer support solution all over the world. Help desk is most used by the online business. Online business company always get large numbers of customer feedback emails. It is nearly impossible for them to handle those emails by hands, while a help desk software can easily solve this problem. So how does help desk make customer service so simple? What help desk can do for the customer support?

A help desk software is essentially an email management software. It is created to get and manage emails. Most help desk provides the functions of tickets submitting, email management and service tracking. A web-based help desk provides a front-end for customers so that they can submit their tickets. When it get a ticket, it can automatically manage the ticket and send to the right department. Help desk can build a single to point of contact between customers and employees. The single customer can have contact with a target employee who can solve customer problem.

Help desk saves the time for customer to find the right person to solve the problem. Customers can get faster reply from the employees from a help desk. Good service leads to customer loyalty. With a help desk to support your business, you can maintain the positive relationship with customers easier. As the help desk managed the emails, the support employees can do their service job easier. Employees can see the tickets status from the help desk back-end. It is clearly to see how many tickets are solved, and how many are unsolved. They can see how many tickets are for sales department, and how many are for support department.

There are plenty of help desk in the market. Most of them share the same function though some are free and some are in charged. You can choose a suitable for your business. Here is a powerful and cheap help desk recommend - iKode help desk. iKode help desk x is a customer support tool, FAQ and help desk system. It can be used to provide support to an online community, by solving tickets, adding a comprehensive FAQ section and interacting with users via emails. iKode help desk is widely used by thousands of organization. Simple installation, great performance and price make this a very attractive option.

Davidnorman - About Author:
iKode help desk software is a full featured, professional customer service software designed by iKode. Here to download the free trial of PHP help desk script!
http://www.phphelpdesk.org/download

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