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The Significance of Virtual PBX Service

By James Allen Subscribe to RSS | May 15th 2012 | Views:

Private Branch Exchange (PBX) is a telephone exchange system that was widely used by organizations to meet their business communication needs and they could also manage the system on their own by hiring in-house operators. The PBX technology has since advanced and PBXs are no longer devices merely for connecting calls. PBXs are today capable of connecting fax machines, computer modems, and other gadgets that transmit voice and data through phone lines.

The advent of VoIP (Voice over Internet Protocol) technology has drastically altered the way PBXs functioned. This led to the concept of hosted PBX or Virtual PBX. The virtual PBX simply means that the telephone exchange system instead of being installed at your business premises is located at the site of the service provider. With virtual PBX, a business can benefit from a comprehensive VoIP advantage without having own staff to keep that system operational.

But before you choose to avail Virtual PBX services, you should first understand what services are available and how they work. This is imperative as business communication is critical and you can ill-afford to take risks.

Virtual PBX service providers offer a host of standard features including messaging, call-forwarding, and call-waiting options, call transfer, conference calling, find me, follow me, caller id, speed dial etc as well as advanced features by integrating the phone and computer. The Virtual PBX endows even small and midsize businesses an affordable way to get the sophisticated features that only large enterprises could hitherto afford.

The service provider owns and operates all the required telecommunication and data equipment. Most of them also invest millions of dollars in redundant collocated switching platforms, data connections and termination providers – to provide you uninterrupted 24x7 services.

The Virtual PBX requires no buying of extra hardware on your part and you need not also employ trained staff to operate the system. This means a lot of cost savings as you do not spend money buying hardware nor incur recurring wage expenses for technically qualified staff.

The control panel for a phone system is accessible from any computer that has Internet connection. Changing extensions, forwarding lines, and setting up voicemail entail just a few mouse-clicks. Things can not be simpler. Besides, if a business shifts location, there is no PBX equipment to move, no phone numbers to change and no downtime. The Virtual PBX helps business enterprises project a more professional image and a caller may as well believe yours is a big corporation.

As Virtual PBX services include voice, data and video conferencing, a business – regardless of its size - can achieve remote collaboration without spending extra money on software or hardware. Furthermore, Virtual PBX systems provide an online way to track call data which can be immensely useful for billing and budgeting.

Virtual PBX is the future trend of business communication as business enterprises are keen to get rid of the bother of maintaining a PBX system and contend with frequent downtime. You can enjoy the luxury of being able to send /receive a call from any location since you have portable devices like smart phones and laptops. The Virtual PBX service lets you stay connected to your business even if you are away from your office premises.

James Allen - About Author:
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