Article Side

Online Article Directory!

Hello Guest! Login or Register to submit articles!

Types of Tech Support and What they offer?

By Steve Beaker Subscribe to RSS | December 5th 2011 | Views:
loading
 
  



It is impossible to imagine about businesses and offices without computers. And likewise, it is impossible to imagine about computers without problems and faults. Like all machines, computers too have their bad times and ask for attention. What makes the problem trickier is the fact that computers have complex programs and complicated hardware and more than 90% of the people that use them do not have any in-depth knowledge about their working. This is the reason that Tech Support is essential for the businesses and individuals alike.

The main advantages of Tech Support or Computer Support are the following:

1. Round the Clock Service: The computer support services work with a large network of qualified and expert computer professionals. The best part of Computer Support services is that they are available to deal with the problems regarding computers any time during the day or night. The services are 24x7 and many of them also provide services on National Holidays as well.

2. Viruses: The most irritating and troubling problems while working with computers are malware and viruses. The IT support services have a team of qualified and expert professionals who know how to deal with various kinds of viruses and they underline the possible damage to data or system that a particular virus might cause. They use very advanced software to deal with the viruses and many good services will also provide regular updates for latest anti-virus software and regular pc checkups.

3. Remote Computing: Although the traditional IT support is done through one of the following ways:

a. Phone and Mobile Calls

b. SMS and MMS

c. Online Chatting

d. Emails and Fax

e. Software Packages

f. CDs and DVDs.

These days, most of services make the use of remote computing which makes the entire troubleshooting process very easy. The user gives the right to function the computer to a remote person (engineer, technician) to solve the problems.

There are various packages of IT support services available, they include:

1. Break-Fix Support: Also known as Time and Material support. The user will have to pay for the memory or the computer that is used to solve the problem along with the charges of the person who solves the problem at an hourly rate.

2. Block Hours: The charges are calculated on an hourly basis depending upon the length of the repairing time.

3. Managed Services: In this service, the user has to pay according to the problem. Once the money is paid, it is up to the technician to solve the problem however much time it takes. This is usually a cost effective package for individual users.

Steve Beaker - About Author:
My all articles are based on my experience in tech support

industry. There are many no's of technical support companies in worldwide. Due to competition in IT tech support industry, everyone should know about computer support tech company and what tech support are they provides.

Share on Facebook Tweet It Stumbleupon this post This post is delicious !

Article Source:
http://www.articleside.com/software-articles/types-of-tech-support-and-what-they-offer.htm

Related Software Articles Subscribe to RSS

Email marketing is an important aspect of your online strategies and getting bulk email software can ease your way in to success
Published by Jack on May 29th 2012 | Computer
Nowadays, internet consumers recognize the power and relevance of online marketing. Businesses are n...
 
Remove your worries with free PC help online
Published by Micel Anderson on December 21st 2011 | Computer
Before taking free PC help from an online site, it is always better to try to identify the problem o...
 
Windows Booting Issues and VAIO support
Published by Neha on January 27th 2012 | Software
If Sony VAIO is an amicable asset to suit your on-the-go lifestyle, then VAIO support is not less th...
 
Tips on purchasing the best Brother Toner Cartridges online
Published by Avena Sowell on May 4th 2012 | Computer
Finding a good quality brother toner cartridge might prove to a bit challenging at times but with th...
 
HTML to Shopify conversion – Acquire rich-featured online shopping portal
Published by Sam Anderson on July 19th 2012 | Software
If you are looking to convert static HTML pages into rich featured ecommerce web application, then H...
 
ASP.NET framework a hit with online businesses
Published by Terry Littrell on May 5th 2012 | Software
This article by and large tries to cover the multiple advantages of the ASP.NET framework which have...
 
Benefits of Application support offshore services to increase growth
Published by Joginder Singh on January 9th 2012 | Software
Technical support services offshore services can be truly valuable to hold the grip of client retent...
 
How to share video online to YouTube?
Published by Joyce.Q on November 29th 2011 | Software
Do you want to find a easier way to share video or picture on You Tube, Flickr, Tudou, Youku or othe...
 
Benefits of online PC repair
Published by Pawantechmagnate on April 12th 2012 | Computer
With online PC repair facility, you can easily get your PC repaired without any hassles. Not only do...
 
Enroll with TESDA to provide the best computer technical support and services
Published by Carolmoore on February 28th 2012 | Computer
With a rise in the number of computer technicians, the challenge to provide the best computer techni...
 
Get valuable SAP help from a SAP support portal
Published by Micel Anderson on December 21st 2011 | Computer
Nowadays, SAP help can be obtained from the internet quite easily. For instance, you can get access ...
 
Hire PHP Developers to enhance your online business
Published by Vivekcis on December 30th 2011 | Software
Hiring php programmer for your business is a good idea. These programmers can help in designing and ...
 
Why Email-support Service is Demand of the Day
Published by Neha on April 23rd 2012 | Software
Are you frustrated with email problems, and looking email support service? Hopefully, you can resolv...
 
Institutes offering unlimited after course support
Published by William Xavierss on June 25th 2012 | Software
Our Microsoft Word courses are both hands on and practical, we have you working away using the skill...
 
Turn your online aircraft games into real life actions with flight simulators
Published by Juegosen Guerra on May 8th 2012 | Computer
Feel the thrill of real aircraft flying and combating with enemies from air by playing exciting jue...
 
A guide to computer support Edinburgh
Published by Mary Porter on June 19th 2012 | Computer
You do not have to be an IT expert to be able to appreciate the importance of comprehensive computer...
 
Tips to play online pokies games for more entertainment
Published by Jane Cyrus on April 11th 2012 | Computer
Online pokies these days are most popular among the youngsters as they many rewarding wins and also ...
 
Sap testing strategies for sap support packs installation
Published by Tony Smith on January 2nd 2012 | Software
Perform sap testing before applying for sap support packs installation...
 
To resolve all your computer issues then come to IT support Brighton
Published by James Blee on August 16th 2012 | Software
Have you become increasing frustrated by the sheer volume of malware on your computer? Have you awok...
 
Get online pc repair for blue screen error problems
Published by Pawantechmagnate on February 15th 2012 | Computer
Ways to fix blue screen is now an easy go with the presence of several cool websites offering servic...