Article Side

Online Article Directory!

Hello Guest! Login or Register to submit articles!

Should You Use Free or Paid CRM Software for Business?

By Noreen Clay Subscribe to RSS | May 17th 2012 | Views:
loading
 
  



Is there a day you wonder if there is some way to improve how consumers do business with your company? Perhaps a customer called to complain why your product hasn’t arrived at his doorstep, or maybe you want to find out if your employees did anything for your customers seeking help. Whatever it is, you’re hoping to find a way to make it easier for both your people and your customers to work things out together.

In industry parlance, the total process in serving customers and their issues are compiled as customer relationship management (CRM). That entails tasks like documenting customers’ complaints, creating and sending notices or reports to other groups for resolution, or even tracking interactions for any patterns or trends. To accomplish all that and perhaps more, software solutions specially designed for CRM are used. You might wonder why go for paid software if you find some given for free, so let’s explore the pros and cons of using each one.

Free

As the saying goes, the best things in life are – supposedly – free. Obviously, it’s a great thing if it’s given away for free and with no strings attached. It’s also a bonus if it’s practically easy to learn and use on your own.

Like anything else, there are drawbacks to using free or “open-source” CRM software. Many designers hardly offer any product support for free software unless they’re paid, which is one way they make up for it. Depending on the software maker, they may or may not have much material incentive to continuously improve or update the CRM software. As a result, the software might encounter “bugs” or issues, especially if its users demand more from it.

Paid

If none of the free or open-source CRM software serves your needs, then it might be time to consider a paid solution. This time, CRM vendors have every reason in the world to ensure their software is consistently supported and upgraded to meet users’ growing and changing demands. With paid software, you’re guaranteed of product quality and ability to do what you need it to do.

Practically, the only drawback to using small business CRM software is – well – you’re paying for it. Some of them are prohibitively expensive. On the other hand, the more expensive the software, the more extensive and industry-strengthened it is for those who need more.

To recap, you don’t spend money on free software, but it might not be supported as much. Whereas, using a paid solution allows CRM vendors to support it and you as ably as they can. You can also read more about them at Dummies.com and EzineArticles.com.

Noreen Clay - About Author:
For more details, search CRM vendors and small business CRM in Google for related information.

Share on Facebook Tweet It Stumbleupon this post This post is delicious !

Article Source:
http://www.articleside.com/software-articles/should-you-use-free-or-paid-crm-software-for-business.htm

Related Software Articles Subscribe to RSS

Why Online Booking Software is brilliant for business
Published by on March 5th 2012 | Computer
How effective is your hotel booking software at the moment? Are you using the latest online booking...
 
Lenovo s10 - a good investment for small business
Published by Paul Smith on April 20th 2012 | Computer
The Lenovo laptops come in a series called Lenovo s10-1, s10-2 and s10-3 is the latest one. This att...
 
Important factors essential for consider for Website Development Firm for Online business Website
Published by Brettdaugherty on August 4th 2012 | Computer
Nowadays, leading Website Development Company undertakings considerably to create e-commerce website...
 
PHP programming for successful business ventures
Published by Lucky01 on December 8th 2011 | Software
PHP programming is carried out by expert professionals having years of experience in this realm. The...
 
Benefits of indexing management in business
Published by Caitlin Jones on December 29th 2011 | Software
Indexing document is the process of transfer labels and markings on the documents can be documents i...
 
Best network security support for your business
Published by Chris Mills on January 25th 2012 | Computer
Whether its public, private, corporate or governmental issue, network security support plays a great...
 
Sap solution manager: helping hand in your business
Published by Tony Smith on May 12th 2012 | Software
Sap does not need any introduction as it meant a lot for business, for those not have sufficient mon...
 
Make certain that your offshore outsourcing service business can deal confidentiality and security effectively
Published by Josechaney on June 9th 2012 | Software
Before you carry on in acquiring an offshore outsourcing service provider, you have to first choose ...
 
Remote Computer support quintessential for computer business’s success
Published by Paxton on January 2nd 2012 | Computer
This business scope has been identified and judiciously capitalised upon by various remote computer ...
 
Does your business need a dedicated Data Center?
Published by Peter D on May 18th 2012 | Computer
We all know the significance of effective management of web servers. It is very necessary for any bu...
 
Daily Deal Software: Starting a business has never been any easier
Published by Jim Anderson on January 23rd 2012 | Software
The global economy has been ailing for quite a while now, with more and more people losing their job...
 
Custom Management System is developing a growing need of online business
Published by Pranav Thakker on December 15th 2011 | Software
Content Management Systems (CMS) is one of the most important tool for webmasters and there are diff...
 
Reputation Management – Monitoring and Managing your business
Published by Siljajoseph on July 20th 2012 | Software
Reputation Rhino is an online reputation management firm which also offers the best brand management...
 
Add value to your business with SharePoint Link
Published by Itopia on March 12th 2012 | Software
Most businesses grapple with the challenges and struggles related to email management. Yet, they rem...
 
Computer facilities to attract clients and new business
Published by Emilee Jaden on March 8th 2012 | Software
However, there have been a number of companies who have noticed the potential benefits to reap, thus...
 
Microsoft Excel and how it can help your business
Published by Ricky Charles on December 19th 2011 | Computer
Microsoft office is the most popular office application in the world.
...
 
Go with service management software to gain good business control
Published by Martin Tuner on December 8th 2011 | Software
Providing top notch services to clients is one of the key factors that can determine the success of ...
 
Why having SaaS software a better choice for your business
Published by Coles Gold on February 2nd 2012 | Software
You can still find a number of businesses still going with the same old story as they are not aware ...
 
SAP ERP and its significance in business
Published by Joginder Singh on December 8th 2011 | Software
System Application & Products also known as SAP that generates general centralized records for each ...
 
Meeting business needs through CRM software
Published by Antony Wilmer on January 10th 2012 | Software
CRM software has become the need of hour as it helps in business expansion. It is also important as ...