Need for Workforce Management System
Workforce Management (WFM) comprises of all the responsibilities for maintaining details of a productive labor force which is the most valuable asset of any organization. It is organizing an accountability framework that ensures that a department's strategic priorities and objectives are administered in an efficient and cost effective way.
Workforce management is also referred to as Human Resource Management Systems. It may include details of active / inactive employee’s human resource, time and attendance, career and succession planning, talent management and/or applicant tracking, performance management, and forecasting and scheduling. Workforce management is the strategic configuration used in order to replenish the organization’s business processes with the right quantity and specialization of human capital. Its methodical process include analyzing current workforce, figure out future workforce essentials, and enforcing business resolutions to attain the organization’s mission, vision, goals and objectives.
The basic functions associated with a workforce management software system are as follows:
1. Staffing Calculations
Workforce management is important to ensure that an organization has sufficient and qualified human capital to accomplish its mission. It is crucial to have the right quantity of people in the right places equipped with the right skills at the right times. Because all employers compete for employees from the same labor pool, workforce management may be integral to persuade, employ and retain the talent needed to serve the clients.
2. Staff scheduling.
Staff requirements along with non-productive time estimates including breaks, trainings, meetings, etc. are used to determine a schedule requirement for each half-hour or quarter-hour period. A set of optimal schedules is then created based on these requirements and a call center’s unique scheduling rules and constraints. These schedules are then assigned to staff based shift bid rules and employee preferences.
3. Day-to-day performance tracking.
Perhaps the most critical component of a workforce management system is the intra-day comparison of actual performance against the plan. Human Resource management must actively compare actual workload by half-hour to the forecast, and actual number of staff on the phones to the schedule plan. The call center manager needs to see these changes as they are happening, in order to make necessary adjustments to meet service goals.
Workgoal - About Author:
WorkGoal is a comprehensive system that addresses areas of Employee management system, Employee Attendance, Help Desk and Employee appraisal of an organization. WorkGoal helps to optimize and streamline the Employee database of an Organization. It helps in planning, tracking, assessment of productivity and also to voice Employee requests to the Hr Management System.
Published by Ronan Pointy on December 29th 2011 | Software
Published by Sherlinandriya on July 7th 2012 | Software
Published by Caitlin Jones on December 29th 2011 | Software
Published by Roger Lopez on January 18th 2012 | Software
Published by Caitlin Jones on November 25th 2011 | Software
Published by Maria Getchell on January 10th 2012 | Software
Published by James Blee on June 5th 2012 | Computer
Published by Caitlin Jones on July 6th 2012 | Software
Published by Julia Roger on March 23rd 2012 | Computer
Published by Jamessms on February 1st 2012 | Software
Published by Caitlin Jones on January 20th 2012 | Software
Published by Angel on July 17th 2012 | Software
Published by Maria Getchell on February 2nd 2012 | Computer
Published by Brandon Munson on December 30th 2011 | Software
Published by Andy Robert on April 12th 2012 | Software
Published by Martin Tuner on December 8th 2011 | Software
Published by Elizabeth Cooper on March 19th 2012 | Software
Published by Antony Wilmer on December 19th 2011 | Software
Published by Mary Porter on July 6th 2012 | Software
Published by Caitlin Jones on February 6th 2012 | Software