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Explore the Dimensions of Remote Assistance & Help

By Kellymarion Subscribe to RSS | June 6th 2012 | Views:

Days are gone when you used to make use of the Internet or computer just to send email and accomplish core office jobs. Nowadays, you’re dwelling a full digital lives. The duo has changed the years old methodologies that people used to follow in terms of education, marketing, advertising and shopping, banking and playing games. Moreover social interaction and friendship have been redefined with the advent of social network like Facebook, Flickr, Myspace, and so on. Cloud technology has further blurred the control or dividing line between people, communities, and nations.

When everything has become dynamic, obviously should be the remote support discipline. And fortunately all big and small names in the domain of PC or server manufacturing or software developing have started practicing the norm to support their consumer-base. Along with the standard hardware warranty which existed earlier as well, brands started including the software support section that was again diverse in nature spanning across different software including Microsoft Windows, browser, email client, office productivity suite, desktop publishing software, accounting, and more. Apart from the manufacturer/developer-based support third-party tech support vendors have also started taking interest in the service as it has a broad scope, and they can find their consumer base from home and business domains both.

The advent of remote assistance and help has boosted consumers to accomplish their dreams or motives surpassing all walls. Whether a user is concerned of setting up and configuring software or hardware products or puzzled with any error or performance related problems, he is just a click away from the helpdesk. Experts can come into rescue in no time over the secure Internet connection; they can look into the system resources including Microsoft Management Console (Event Viewer, Registry Settings, Task Manager, etc.) in Windows or .plists or System preferences in Mac to unravel the hidden facts regarding any software or hardware issues. Accordingly, they can follow the right troubleshooting methodologies to conclude any prevailing issues. Whatever the diagnostic or action plans followed by experts come on the surface of the end-consumers through a confirmatory email, and most of the times the service is warranted under the envelope of service-level-agreement.

However, being a responsible consumer, one should go through the terms and conditions, privacy policy, refund policy and others to avoid any post-service issues. Products falling under the warranty period come under free repair and maintenance, and users should avail that for sure. In case you bear some expertise in troubleshooting then its worth to make use of the online knowledgebase and video tutorials available with noted remote assistance and support portals. Also end-users must give attention that their service provider has been certified by the Microsoft Certified Partner Network. Usually, the vendors who are certified display the corresponding logos on their website, and explicitly endorse that in their terms and conditions page. A few vendors also have affiliation with noted software vendors and they do offer the privilege to download applications from their portals. Sticking with such vendors can be a great advantage as users don’t need to knock some other doors for any incurred technical assistance.

Kellymarion - About Author:
The author is a technician at Techvedic Technologies, and offers end-to-end remote assistance support to fix computer, printer and router related issues. Files or data shared during remote support is effectively encrypted.

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