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Guidelines for Evaluating Dispatch Furniture

By Jerry Herrington Subscribe to RSS | July 23rd 2012 | Views:

The two defining factors of dispatch furniture are form and functionality. This furniture should allow your operator to handle any situation while providing as much comfort as possible. A control room, or dispatch facility operator often puts in long hours at a single workstation, highlighting the need for ergonomic furniture with a wide variety of amenities. Comfortable and well-designed furniture can go a long way to enhancing the overall efficiency of the operator.

Dispatch furniture should accommodate a variety of computers, telephones, documents, books, stationery and other accessories. Essentially, the console needs to incorporate all these items without hindering the operator’s workflow. Striking the right balance between form and function is a task best handled by an expert on control room furniture design and manufacturing.

There are several defining factors that distinguish dispatch furniture from furniture not designed for intensive use. Since dispatch consoles are often a long-term investment, here are some pointers to help you make the right choice:

The workstation should be adjustable to fit the body type and height of each operator working shifts. Since most operators manually position their chair and desk to their liking before the shift begins, the furniture needs to be easily adjusted.

Computers, display screens, telephones and a radio set are just a few of the critical tools that an operator needs easy access. It is important that the work station accommodates all of these items without cluttering the desk. The presence of small cabinets and shelves add to the functionality of dispatch consoles. The ability to employ adjustable arms that lift the monitors above the work surface creates more usable space below them.

Don’t overlook the cable management system. With the presence of computers, multiple display screens, telephones etc, you can imagine the number of cables to be managed. A good cable management system is one that covers wiring and cables effectively while allowing the operator and technicians easy access when needed.

Finally, you should pay special attention to the material being used for your dispatch furniture. Pre-fabricated metal dispatch consoles with typical laminates are best avoided. On the other hand, there are look for manufacturers that offer longer lasting surface material that stands the test of time without scratching, chipping or de-gluing. Take time to evaluate as many brands as possible to understand the differences.

Remember to discuss your requirement with a qualified provider of modern dispatch furniture. Dispatch furniture is used for effective monitoring and control in 911 operations centers, surveillance centers, fire stations, call centers, military stations, public safety and traffic monitoring centers. Expect that your dispatch furniture provider has experience on projects in a variety of control room console industries and can offer a wide range of products to meet the specific needs of your organization. A custom furniture approach is far better than a pre-fabricated product that is designed to meet most applications. As for cost, “you pretty much get what you pay for”, so choose wisely.

Jerry Herrington - About Author:
I have over 20 years experience helping people design and outfit their control rooms. In todays market video wall is most commonly used in control rooms and command centers for controlling and managing informations. Check out online for right dispatch furniture or console and free needs analysis, space planning and cost estimate.

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