Article Side

Online Article Directory!

Hello Guest! Login or Register to submit articles!

Top Business Process Outsourcing Trends of 2012

By Lan Lurie Subscribe to RSS | April 9th 2012 | Views:

With time, outsourcing is becoming more and more mainstream phenomenon and now considered as a business essential. According to the trends of the year 2011 and 2012, IT outsourcing has seen some change in the popularity of different services. Latest hot technologies are taking over older ones, while different businesses jumping on these new technological bandwagons to exploit the booming market. Here in this article, we will discuss some top business process outsourcing trends of 2012.

Rise of Smartphone apps

One of the most booming technologies of the day is Smartphones. Almost all kinds of people are switching over Smartphones to get access on latest technological developments. While different business executives and managers have started hating the concept of they being chained to desk and seat with their computers or laptops. They have explored the power of Smartphones and tablets; now want their whole business processes to be transformed into applications. Besides, the clients of businesses also prefer to do any kind of dealing on their Smartphones, which have further increased the demand of Smartphone apps. To exploit the ever-growing Smartphones’ apps market, businesses have started outsourcing their mobile apps needs. Developing apps by in-house employees is very costly; however, outsourcing firms can offer more high-end apps on affordable costs.

Rise of social media

Social networking portals are becoming more and more active in today’s world. Now the contact with customers is no longer limited to phone calls or email missives. Outsourcing social contact center to IT outsourcing companies will help businesses to have happy customers while getting each and every feedback of clients from the staff of outsourcing firms. Now businesses all around the world dealing in different niches have realized this factor and turning towards IT outsourcing companies to handle their social customer relationship management debacle.

Gamification in BPO

The word gamification has been recently coined and getting quite attention from last year. The concept of gamification has been applied on businesses from quite long. With this concept, the dull side of BPO has become a fun thing to do. Through gamification, the game concepts are applied in businesses like leveling-up a consumer or employee for his exceptional performance. From quite some time, businesses were realizing that business process outsourcing is quite a dull task to do but with this new concept, businesses offer various incentives, promotions and rewards to staffers based on merit rather then to whom you know or how long he has been with you.

Economic uncertainty will boost BPO demand

According to a survey, the organizations have made up their mind to turn towards business IT outsourcing companies in time of recession to save costs. This is due to the fact that many analysts’ fears of double dip recession, which will make totally impossible for businesses to keep on going with their current expenses and overheads. In these times to save costs, business will outsource their back office operations to save costs. Even many organizations have already outsourced many of their operations to outsourcing companies to bring standardization and technological innovations.

Shortage of skills in domestic employees

Although cost saving is one of the main reason that force organizations to turn towards outsourcing firms but it is not all. According to a survey conducted, it was concluded that executives and managers do not find the skills they want in their in-house employees that has forced them to move jobs to outsourcing firms. Outsourcing companies are offering specialized skills to businesses of all kinds. To allow business to progress, one needs employees with perfect skills who can perform work with innovation and creativity.

Businesses need to seize new opportunities

The business world of today have become too much competitive, in order to earn big money and make the company’s name prevailing on the top, businesses need to seize new opportunities before the competitors do. It is impossible to seize a new opportunity with current in-house employees, for this reason, businesses hire IT outsourcing companies for IT Outsourcing services, which can easily perform the given tasks in time. Many multi-national businesses have outsourced their operations from manufacturing to sales and all other back office operations. This has become a popular trend among businesses to make large-scale investments in outsourcing firms.

Lan Lurie - About Author:
Information technology field has a large scale canvas. It is not really easy to grasp all topics, provide up to date information and stay one step ahead. Being a professional writer, it is my passion to explore and share my thoughts about IT sector, services and achievements. Feel free to have any discussion with me on business process outsourcing management.

Share on Facebook Tweet It Stumbleupon this post This post is delicious !

Article Source:

Related Management Articles Subscribe to RSS

Best Business Attorney: a requisite for the establishment of any business concern
Published by Bill Keith on April 27th 2012 | Business
The Best Business Attorney helps in the comprehensive juridical process right from the establishment...
Why have business valuation
Published by Grey Knuts on August 14th 2012 | Business
There are relatively easy steps that can enhance the value and salability of many, if not most busin...
Tamin Theodore Kim makes business success with his software development company
Published by Colbert Raynard on March 20th 2012 | Business
Athena Software Services, Inc., owned by Tamin Theodore Kim, is just one of the prestigious third-pa...
Creating a franchise business plan to evaluate investing in a franchise system
Published by Marcus Tarrant on July 11th 2012 | Business
Franchise businesses have a key advantage over exiting companies. They are usually franchising an ex...
Go for Ecofriendly Printing service for promoting your business
Published by Robert Samuels on February 22nd 2012 | Business
The above content highlights the role of the printing service in our life, particularly in populariz...
WordPress Development- Right way to give your business online visibility
Published by Veenawad on April 18th 2012 | Business
This article is all about how to gain visibility for your online business and create good websites w...
How important is business bookkeeping services in your small business?
Published by Matthew Thomas on February 22nd 2012 | Business
Bookkeeping services have helped companies in many ways which in turn helps a company grow. it has t...
Get involved in home based travel business to achieve freedom and success
Published by Tom Nagle on December 30th 2011 | Business
To experience complete freedom from routine workaholic life, at the same time to earn a lump sum amo...
Why online branding is important for e-business?
Published by Puneet on July 6th 2012 | Management
E-business is a word that has many meanings. Many times it is used as an adjective to illustrate how...
Is business attorney is vital for running your business smoothly?
Published by Adli Law on April 3rd 2012 | Business
Let the technicalities of law must be handled by the professionals who adept in it and indulged in i...
The importance of investor stewardship and code of business conduct
Published by Adryana Bygger on July 18th 2012 | Management
Sodali consultancy has adopted a code of business conduct, for providing free conflict of interests ...
An HSE Risk Assessment is crucial for any business
Published by Mary Porter on June 16th 2012 | Business
If you are a company with some staff to look after it is essential that you get an HSE risk assessme...
Buy Aluminum Flagpoles for residential and business purposes
Published by James Blee on May 24th 2012 | Business
Purchasing a flagpole requires some special thought, particularly when you think of the reality that...
A decent online classified ad makes your business grow in no time.
Published by Harry on February 24th 2012 | Business
Being able to online advertise your website, business or sale purchase of anything, and if you have ...
How access control can protect your business
Published by on January 9th 2012 | Business
Access control comes in a variety of forms. You may choose to give your employees magnetic swipe ca...
Abacus a from a business point of view
Published by Vince Martinez on August 24th 2012 | Business
Abacus is a word with which the parents of children of the age between 5 t0 14 are fairly acquainted...
Finding the right telephone system for your business
Published by Jesse Wallace on May 17th 2012 | Management
Evaluating different types of office phone systems and their respective benefits....
Motivational keynote speakers for today’s business
Published by Chris Adam on January 6th 2012 | Business
Business today has become highly competitive and a proper strategy is to be adopted at every level t...
Free advertisement by Service Uncle for your business only
Published by Uncleservice on April 14th 2012 | Business
Every business needs promotion, according to its services and products in targeting area. There are ...
Gurgaon calling for your business
Published by Atul Sharma on April 12th 2012 | Business
The write up is based on the real estate properties available in Gurgaon. It talks about how you can...