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ISO 15489: Proper Records Storage and Management for Effective Business Activity

By Ruby Badcoe Subscribe to RSS | June 25th 2012 | Views:

It’s normal for any office to have tons of paper trails, even when it mostly relies on data storage. As offices always keep copies of details of their memos and customer forms, standards demand that it should be done in an orderly fashion. It is for this reason that international guidelines such as the ISO 15489 are in effect to this day.

In 2002, the International Organization for Standardization (ISO) published ISO 15489 focused on proper management of vital records. ISO believes that business activity can be enhanced if files and documents are properly stored and managed. For instance, if you can find the file that you need in an organized room of archives, you can save precious time and energy. Section 4 of ISO 15489 cites the benefits of proper records storage and management.

Effective service: With records arranged in the way the company likes it, customer service will improve dramatically. Customers can be provided with service faster and more effective when records aren’t cluttered all over the place. It’s important to know that the customer won’t wait for the company for too long just to retrieve the former’s records.

Transparency: The World Bank cites proper records management as a key resource in making sure everything is accounted for. Government agencies can retrieve the proper records for use in investigation of anomalies within the ruling structure, serving as solid evidence. Concise and clear information is desired for the public to know where their taxes go.

Disaster response: In a place like California, which is extremely vulnerable to seasonal storms, proper records management keep the agency running even during a calamity. Records storage Los Angeles companies request must be done properly for any agency to operate under severe conditions. In some cases, it may not necessarily be a natural disaster, but a manmade one like arson or theft. For businesses, it’s important for the show to go on even when they’re cut off.

Legal compliance: State and federal laws require proper Records storage Los Angeles agencies do; not just the ISO. Many companies have been sanctioned by the government due to failure to comply with these laws, some even being suspended. The law promotes protection of citizens in identity-related crises and other criminal acts.

To know more about the ISO 15489 and its contents, you can check out the ISO official website at You can also visit the website of the World Bank at for more info on the benefits of proper Records storage Los Angeles companies can do.

Ruby Badcoe - About Author:
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