Article Side

Online Article Directory!

Hello Guest! Login or Register to submit articles!

Steps to Be a Good Tech Support Agency

By Mark Bennett Subscribe to RSS | March 28th 2012 | Views:
loading
 
  



A common mistake what everyone makes is assuming that help desk and tech support service are the same. Many people use these terms often without knowing the basic difference between them. They are considered as an interchangeable terms. This is bad, and if you are a business owner; you would probably know the vast difference between these two services.

Although both of them refer to call center service especially for technology-based products, but in terms of the way how it is referred there is a huge difference. Help desk refers to a service where customers or clients call for help. Just like how the name suggests, they can call to ask non technical related questions and doubts. Some people call to inquire about certain products or services, while others call to complain about the lousy performance or features of products.

In tech support service calls, it is only technically questions that agents answer. You don't inquire about certain products or complain about them. So, it is a kind of technical related service where the agent may assist you in resolving certain problems that you might be experiencing with a new phone, computer, etc.

Nowadays, many of the business organizations are struggling to have a definite parameter set for being a good customer service provider. This parameter could lay some rules on how to handle customers and increase sales. Below are some of them that you might find useful

Two Way Solutions

If you ever check or come across a tech support problem, you are bound to find out that there are two possible solutions for it. The first solution is the immediate solution that allows you to solve the problem. But if you think harder, you will find out that there is always a deeper solution to prevent this problem from happening again. That is creating a software or setup program to make sure that such problem doesn't come again or never appears.

Try not to think Customer is Stupid

You have heard innumerable stories about how customer complains that his or her keyboard is not working and the solution to the problem is that the keyboard was unplugged. Okay, it is a known fact that there are some customers who are not that witty and if you ask a customer whether the keyboard is plugged or not, they would get offended. Seriously, the customer may react or even question you on why you think he or she is an idiot.

An easy way to handle or avoid this negative comment from the customer is to suggest the customer that sometimes dust could have entered the connection plug and because of that the keyboard is not working. So tell the customer to unplug the wire and blow into the connection plug and then connect it. By this way the customer may not get offended.

Fix the customer problem

See an easy way to have a huge fan or you could say a good number of customers is to know what problem the customer has and fix it. Customer will be more satisfied if you solve the problem even if it is on the part of the customer. Seriously, when a customer commits a mistake or screws up while doing something and you end up solving it, it will make them more loyal and happy with your service. I know many of us have customers who fume and burst out loud while calling to complain. But in this case, you can create a good devoted customer who will prattle on and on about the great job that you have done.

Avoid Money and Try For Happy Customer

This may sound awkward for you, but if you want to be a successful business you need to let go of your aim to have a huge profit. The greediness to earn more and more money will not give you good customers. When you want to be famous and successful, you need customers who are happy with your service and will brag about your service and products to everyone.

So to be a good tech support service agency, you need to know how to handle customer’s grievances and make them satisfied. It is not a complicated procedure and you don’t need to break your head to solve the problems.

Mark Bennett - About Author:
Being a freelance writer and active blogger, Mark likes to share his thoughts with the rest of the world and to sources out the benefits of tech support services. He feels that to have good customer base, companies should train their tech support agents.

Share on Facebook Tweet It Stumbleupon this post This post is delicious !

Article Source:
http://www.articleside.com/customer-service-articles/steps-to-be-a-good-tech-support-agency.htm

Related Customer Service Articles Subscribe to RSS

Promotional products for the efficient promotion of business
Published by Anoshan on July 21st 2012 | Business
Good promotion is very necessary for any small or big business. Advertises and hoardings do the work...
 
Courier Service for Smooth business!
Published by Dae Hyun on February 2nd 2012 | Customer Service
It should not be mistaken that a courier service is different than regular mail delivery services be...
 
How the pick and pack services can be beneficial to your business
Published by Diego Hall on February 29th 2012 | Business
The fulfilment houses are doing a good job with their pick and pack services. It is a boon for the b...
 
Get your business critical items delivered as per your schedule
Published by Andrew on April 23rd 2012 | Customer Service
As a professional you appreciate the need to get important items and documents delivered to the righ...
 
Imagine Ink is able to offer you sound sales promotion activities for your business
Published by Mary Porter on July 5th 2012 | Business
Are your sales lagging in these tough economic times and you’re intent on running an effective sal...
 
Good customer care services satisfy customers and improve sales
Published by Annphilip on January 24th 2012 | Business
When customers are willing to spend on products or services, they also expect the company's customer...
 
Commercial Storage Solutions, a valuable business ally
Published by Simon Dcruz on February 29th 2012 | Business
Beirut Moving and Storage is a leading storage solutions operator that specializes in working with l...
 
Why should businessmen read Indian business news
Published by Nidhigupta on July 2nd 2012 | Business
Since the post-independence period, India's business and trade economy has grown and has flourished ...
 
The importance of business attorneys
Published by Blossom Dana on November 25th 2011 | Business
No matter how talented someone is in his field, many times a business fails due to legal issues. A C...
 
Service Uncle’s Free Business Listings to give boost to Service Industry business
Published by Uncleservice on December 26th 2011 | Business
Service Uncle, the world’s 1st online portal … exclusively for Services, is a unique combination...
 
Industrial Heating is an essential part of any business whether you are heating an office or a factory
Published by Mary Porter on June 18th 2012 | Business
Most people take for granted the heating systems in their companies until something goes wrong. The ...
 
Outbound call centers aim at initiating profit per customer
Published by John Smith on March 9th 2012 | Customer Service

Profit making is the main aim of the companies and the call center’s outbound process is the o...
 
Find business gas prices and save money
Published by Ashish Pandey on December 28th 2011 | Business
Saving money on the business gas can be very beneficial to take off your business. By getting the pr...
 
Cleanliness is key to a successful business
Published by Jarred Luke on May 22nd 2012 | Customer Service
Keeping your halls and offices clean is a huge overwhelming task day in and day out. Your staff will...
 
Why small and medium scale business will opt for outbound call center service?
Published by John Smith on March 20th 2012 | Customer Service
Apart from the big B2B and the B2C companies, some small and medium industries outsource to the outb...
 
IT outsourcing in India: a windfall for business owners
Published by Ellie Jones on January 31st 2012 | Customer Service
Outsourcing has been helping business owners since its inception and it has become an essential aspe...
 
Having a presence can provide considerable advantages business in Dubai
Published by Tim Robbin on December 28th 2011 | Business
Having a permanent office in Dubai is able offers many advantages in the Middle East. Businessmen o...
 
Why most of the business organizations outsource to offshore outbound call centers?
Published by John Smith on March 15th 2012 | Customer Service
The offshore call centers are the best resort and thus the upcoming companies are outsourcing to the...
 
Where should restaurateurs look for employee training programs that make great business sense
Published by Tipsfor Vino on May 28th 2012 | Customer Service
Wine education employee training programs are essential for improving levels of service and make gre...
 
Is business attorney is vital for running your business smoothly?
Published by Adli Law on April 3rd 2012 | Business
Let the technicalities of law must be handled by the professionals who adept in it and indulged in i...