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Issues You Could Remedy when You Hire a Telephone Answering Service for Your Enterprise

By Hugh Pascarella Subscribe to RSS | June 6th 2012 | Views:
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Visualize yourself as the manager of a small-scale store right in the building basement. To advertise your business and let people discover what you can offer, you create your own website or blog. After a few weeks of thoroughly marketing and advertising your business online, everything booms.

You receive numerous orders, ship them out on time, and everyone's thrilled, right? However, your ten staff members are always swamped with phone inquiries, and telephones are still ringing persistently. If this keeps up, either you put up the funds to employ more staff members or you can explore taking advantage of the manpower of a third-party answering service. Here are some basic reasons why you may need one.

The Human Touch

A study by ConsumerReports.org describes that approximately sixty percent of participants said their desired method of contact would depend on the issue. Twenty per cent of these participants assert that they prefer the phone instead of other methods like web mail and chat support. It confirms that in the face of developments in modern technology, nothing can take the place of the "human touch". An answering service assigns trained people to address your customer service tasks via the phone.

Numbers

The same survey also shows that around seventy-one per cent of respondents were "profoundly agitated" at not being able to get through to a human on the telephone. It's possible that there are too many people trying to get through. Or, there might even be an overabundance of un-replied emails to get back to. An answering service provides the means and manpower to deal with both telephone and e-mail inquiries from consumers. This becomes particularly helpful if the business grows quicker than what you realistically expected.

Outlook

A March 2012 outlook by the U.S. Bureau of Labor Statistics anticipates utilization of customer service representatives to increase by 15 per cent from 2012. As businesses - even modest ones like yours - introduce new items and solutions, customers will continue to expect support. A first-rate answering service is one step ahead of those needs and strives to meet them with manpower and technical assistance for every type of thriving business.

Tracking

An often neglected aspect of customer service is failing to "track" customers' experience with your business, on the telephone or through other means. A reputable answering service utilizes tried and true methods they have developed themselves to keep track of each customer transaction and detect typical trends. Eventually, you can utilize that information to streamline the way you accomplish things and, at some point, bolster both your customers' satisfaction and your profit.

Resources

It takes time and money to educate new customer service representatives and you need them instantly. An answering service gives you the time and tools to get new personnel on the operations floor, allowing you to focus on the more vital elements of your establishment. Find out more facts about answering service companies at eHow.com and Msn.com.

Hugh Pascarella - About Author:
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