Article Side

Online Article Directory!

Hello Guest! Login or Register to submit articles!

Can an Indian Call Center Satisfy Your Outsourcing Needs?

By Daisyalice Subscribe to RSS | August 1st 2012 | Views:
loading
 
  



Have you established an open communication line with your customers? Indian call center may be the right solution to your business needs. This means hiring a pool of expert agents who are well-managed by a team of trained executives to make sure that all aspects are covered—from telemarketing to customer service, order processing to technical assistance and even proper handling of inbound and outbound calls.

Lowering Your Company’s Expenses

There is no doubt that outsourcing to an Indian call center can lower the company’s expenses. The salary of employees can be slashed off to 1/3 of the American counterpart. Plus, the rent, taxes, fees, utilities and other aspects cost much less.

Highly Qualified Employees

It is the obligation of the Indian call center to hire eloquent agents and train them so that they can deliver the demands of your company. The extensive training allow them to speak fluently, follow strict metrics when handling calls and be fully knowledgeable about the campaigns, products or services of your business.

Impressive Quality of Service

Even the facilities used by India-based call centers are top-of-the-line so quality of calls would not be sacrificed. Aside from using cutting-edge call equipments, they also have power back-ups to eliminate tendencies of power outage. There are also strategically placed security apparatus which can ensure that calls remain confidential, for the sake of your business and your customers.

Adjusting to Time Zones

One apprehension for entrepreneurs when outsourcing to an Indian call center is the difference in time zone. Working hours of employees are adjusted to fit the time zone of your location. That way, the agents are ready to take calls during the time that your customers tend to place their calls. The call centers can even designate several work shifts to ensure that the hotline is always manned with enough agents and supervisors 24 hours a day, 7 days a week.

Enjoying the Convenience

Not handling in-house calls is not only a cost-efficient choice. It also takes away the burden of hiring, training and managing a pool of people who should communicate with your customers. Offshore outsourcing can save you from a whole lot of hassle at just a fraction of the cost.

Daisyalice - About Author:
An Indian call center which offers affordable billing rates with flexible and customizable billing options. There are no misleading billing practices like round-off billing. Call us at (800)-788-8299 or visit www.inso.us

Share on Facebook Tweet It Stumbleupon this post This post is delicious !

Article Source:
http://www.articleside.com/customer-service-articles/can-an-indian-call-center-satisfy-your-outsourcing-needs.htm

Related Customer Service Articles Subscribe to RSS

Progressive and Power Phone Dialing by Outbound call center
Published by John Smith on March 20th 2012 | Customer Service
Telemarketing calling as initiated by the outbound call centers is one of the unique ways to make ca...
 
Aim of Outbound call centers: Acquire new Customers
Published by John Smith on March 28th 2012 | Customer Service
The clients find the outbound call centre is the best resort to draw more customers to their busines...
 
Outbound call centers aim at initiating profit per customer
Published by John Smith on March 9th 2012 | Customer Service

Profit making is the main aim of the companies and the call center’s outbound process is the o...
 
How Phone call tracking assist a company?
Published by Delacon on December 16th 2011 | Business

Phone call tracking provides immediate & elaborated phone-call analytics reports. This report co...
 
Outbound call center will help you to increase the outbound sales
Published by John Smith on March 15th 2012 | Customer Service
The outbound sales are much capable of investing greater returns as they follow some the unique tech...
 
Business Telephone Systems: the nerve center of your business office telephone systems
Published by John Kumar on December 17th 2011 | Business
Small business telephone systems could possibly be multiline systems in the offices of the small bus...
 
Assembly work through fulfillment center, fulfillment facilities as well as fulfillment warehouses.
Published by Ema Sis on July 20th 2012 | Business
In the fashionable business world, it will not pay to commit full-time employees to achieve tasks wh...
 
Why should financial concerns resort to outbound call centers?
Published by John Smith on March 27th 2012 | Customer Service
The financial concerns are also outsourcing to the outbound call centers to make higher returns and ...
 
Outbound call centers carry on the recorded customer survey
Published by John Smith on March 21st 2012 | Customer Service
The outbound call centers are the best resort for the B2B and B2C marketing campaigns, as they know ...
 
Schedule Your Appointments with the help of Outbound call Centers
Published by John Smith on March 13th 2012 | Customer Service
There are many services that are rendered to the customers by the outbound call centers. The big bus...
 
What makes the outbound call centers make a proactive call to the customers?
Published by John Smith on March 22nd 2012 | Customer Service
The proactive calls that the callers make try draw more customers to the business increasing the sal...
 
Three ways to initiate the benefit of outbound call center outsourcing
Published by John Smith on March 15th 2012 | Customer Service
The B2b and the B2C companies need to take the outbound call center help to flourish. To get a prope...
 
Why small and medium scale business will opt for outbound call center service?
Published by John Smith on March 20th 2012 | Customer Service
Apart from the big B2B and the B2C companies, some small and medium industries outsource to the outb...
 
Some of the financial industry services taken up by outbound call centers
Published by John Smith on March 27th 2012 | Customer Service
The financial industry services that are rendered to the customers by the outbound call center aims ...
 
Healthcare outsources to the outbound call centers to make services going
Published by John Smith on March 21st 2012 | Customer Service
Most of the upcoming and existing business concerns, be it the b2B or the B2C, are outsourcing to th...
 
Data center Training and Monitoring
Published by Brian Hamilton on November 28th 2011 | Business
The Green Data center conference focuses on data center facilities, data center monitoring, and data...
 
Outbound call center, the ultimate solution to improve sales results
Published by John Smith on March 13th 2012 | Customer Service
To improve the sales that call centers come up with technologies that help them to draw more custome...
 
Call center can increase your business ROI
Published by Robert Kaiser on April 19th 2012 | Customer Service
Call center services can help a business to increase it’s return on investment. Customer care and ...
 
Product and service promotion campaigns by the outbound call centers
Published by John Smith on March 16th 2012 | Customer Service
The best way to promote the products and the services that you are rendering to the customers is to ...
 
Outbound call centers treat the customers fairly
Published by John Smith on March 12th 2012 | Customer Service
The outbound call center is the most trusted resort for the companies and the business that want to ...