Article Side

Online Article Directory!

Hello Guest! Login or Register to submit articles!

Can an Indian Call Center Satisfy Your Outsourcing Needs?

By Daisyalice Subscribe to RSS | August 1st 2012 | Views:
loading
 
  



Have you established an open communication line with your customers? Indian call center may be the right solution to your business needs. This means hiring a pool of expert agents who are well-managed by a team of trained executives to make sure that all aspects are covered—from telemarketing to customer service, order processing to technical assistance and even proper handling of inbound and outbound calls.

Lowering Your Company’s Expenses

There is no doubt that outsourcing to an Indian call center can lower the company’s expenses. The salary of employees can be slashed off to 1/3 of the American counterpart. Plus, the rent, taxes, fees, utilities and other aspects cost much less.

Highly Qualified Employees

It is the obligation of the Indian call center to hire eloquent agents and train them so that they can deliver the demands of your company. The extensive training allow them to speak fluently, follow strict metrics when handling calls and be fully knowledgeable about the campaigns, products or services of your business.

Impressive Quality of Service

Even the facilities used by India-based call centers are top-of-the-line so quality of calls would not be sacrificed. Aside from using cutting-edge call equipments, they also have power back-ups to eliminate tendencies of power outage. There are also strategically placed security apparatus which can ensure that calls remain confidential, for the sake of your business and your customers.

Adjusting to Time Zones

One apprehension for entrepreneurs when outsourcing to an Indian call center is the difference in time zone. Working hours of employees are adjusted to fit the time zone of your location. That way, the agents are ready to take calls during the time that your customers tend to place their calls. The call centers can even designate several work shifts to ensure that the hotline is always manned with enough agents and supervisors 24 hours a day, 7 days a week.

Enjoying the Convenience

Not handling in-house calls is not only a cost-efficient choice. It also takes away the burden of hiring, training and managing a pool of people who should communicate with your customers. Offshore outsourcing can save you from a whole lot of hassle at just a fraction of the cost.

Daisyalice - About Author:
An Indian call center which offers affordable billing rates with flexible and customizable billing options. There are no misleading billing practices like round-off billing. Call us at (800)-788-8299 or visit www.inso.us

Share on Facebook Tweet It Stumbleupon this post This post is delicious !

Article Source:
http://www.articleside.com/customer-service-articles/can-an-indian-call-center-satisfy-your-outsourcing-needs.htm

Related Customer Service Articles Subscribe to RSS

Three unique reasons to outsource to outbound call centers
Published by John Smith on March 15th 2012 | Customer Service
The most of the business organizations wants to make profit by selling the products and the services...
 
Call center can increase your business ROI
Published by Robert Kaiser on April 19th 2012 | Customer Service
Call center services can help a business to increase it’s return on investment. Customer care and ...
 
The outbound call center focuses on specific actions to generate leads
Published by John Smith on March 29th 2012 | Customer Service
Most of the B2B and the B2C companies outsource to the outbound call centers, as they are the one th...
 
Outbound call center and their cloud based Predictive Dialer Software
Published by John Smith on March 21st 2012 | Customer Service
The cloud based dialing is a new technological advancement of the outbound call centers and they vou...
 
Outbound call centers carry on the recorded customer survey
Published by John Smith on March 21st 2012 | Customer Service
The outbound call centers are the best resort for the B2B and B2C marketing campaigns, as they know ...
 
Three ways to initiate the benefit of outbound call center outsourcing
Published by John Smith on March 15th 2012 | Customer Service
The B2b and the B2C companies need to take the outbound call center help to flourish. To get a prope...
 
Data center Training and Monitoring
Published by Brian Hamilton on November 28th 2011 | Business
The Green Data center conference focuses on data center facilities, data center monitoring, and data...
 
Increase the profit and the sale by using up-to-date database of the outbound call center
Published by John Smith on March 22nd 2012 | Customer Service
If you want to make your business flourish then you need to make your business available to a wider ...
 
Accounts service by the outbound call centers
Published by John Smith on March 22nd 2012 | Customer Service
Most of the large and the smaller farms and business institutes try to outsource to the outbound cal...
 
Why should financial concerns resort to outbound call centers?
Published by John Smith on March 27th 2012 | Customer Service
The financial concerns are also outsourcing to the outbound call centers to make higher returns and ...
 
Progressive and Power Phone Dialing by Outbound call center
Published by John Smith on March 20th 2012 | Customer Service
Telemarketing calling as initiated by the outbound call centers is one of the unique ways to make ca...
 
Event telemarketing phone call, an effective tool used by outbound call center
Published by John Smith on March 16th 2012 | Customer Service
There are some big concerns who organize events to market the products and the services. All they ne...
 
Outbound call centers aim at initiating profit per customer
Published by John Smith on March 9th 2012 | Customer Service

Profit making is the main aim of the companies and the call center’s outbound process is the o...
 
Outbound calling knows the right time to make a call
Published by John Smith on March 9th 2012 | Customer Service
The outbound call center agents know the right time to make the calls. So outsource your work to the...
 
Outbound call center optimizes the workforce to render the best service
Published by John Smith on March 28th 2012 | Customer Service
The organizations and the big business house take help of the outbound call centers to accomplish th...
 
Outbound call centers maintain the quality parameters while making the call
Published by John Smith on March 12th 2012 | Customer Service
The parameters that are followed by the caller make them heighten the revenue earned by the company....
 
Aim of Outbound call centers: Acquire new Customers
Published by John Smith on March 28th 2012 | Customer Service
The clients find the outbound call centre is the best resort to draw more customers to their busines...
 
How is outsourced call center service helpful for business growth?
Published by John Smith on March 26th 2012 | Customer Service
Through the outsourced call center services, the business can gain multitude advantages. In this art...
 
Outbound call center initiates high performances at an effective cost
Published by John Smith on March 27th 2012 | Customer Service
The main techniques initiated or undertaken by the outbound call center cater to serve the goals of ...
 
What makes the outbound call centers make a proactive call to the customers?
Published by John Smith on March 22nd 2012 | Customer Service
The proactive calls that the callers make try draw more customers to the business increasing the sal...