Article Side

Online Article Directory!

Hello Guest! Login or Register to submit articles!

How to Get Best Customer Service Support for Your Dell Computer

By Jyoti Panth Subscribe to RSS | November 25th 2011 | Views:
loading
 
  



The article intends to explain how users can get and enhance their experience with customer service support options available to them. The information has been compiled from various sources. Besides, it doesn’t criticize or favor any particular Dell support service option.

Dell is ranked among the leading manufacturers of contemporary desktops, laptops, printers, and other computer accessories. The company, aimed at making life comfortable and simple with its products, has been serving all the genres like personal, professional, or business among others. Every company and not just Dell offers customer, technical or other support options for its customers’ convenience and to ensure that they can use the products or services without problem

Gone are the days when users had limited options to know about their product, service, order, shipping, refund, replacement, or fix their computer problems. Those limited options always included a local authorized center (if it was there in your neighborhood by fluke) and a local technician who would by any chance be a friend of ours or at least become one after we regularly or randomly visited him at his shop. Besides, we always paid him what he demanded for in return of fixing the problem.

Nowadays Dell offers multiple support options like phone, email, and online chat besides the regular authorized centers for customers’ convenience. Customer service plays an important role between customers and the manufacturer or any service provider. It helps users know about the new offers, share personal experience (feedback) about product & services, or keep track of their product order, shipping, replacement, or refund etc. in addition to the technical support option if their product malfunctions.

Whenever customers run into any problem or need to know something about their product, they always first think of contacting customer service. It not only ensures users of a quick resolution to their problems but also a great and lasting bond that can be trusted upon anytime, anywhere for help. Dell has tied up with many third-party companies in various countries to ensure that its customers get timely help and support for their products and services. These companies offer on-demand offline, online Dell customer support and Dell technical support at affordable prices.

Since there have been mixed experiences and reviews about Dell customer service, it is recommended that users should consider a few things to resolve their queries and ultimately enhance their experience with customer service spokespersons. If you are calling in regard to track your order, then keep the order number ready. It will help the agent to quickly process your request and inform you accordingly. If you ordered the product online, then check your email account for order details.

Cooperate with the representatives. Whenever asked, provide all the appropriate details related to the customer account or the problem to the rep. It will help himher to provide you necessary and accurate guidance to fix the problem. Use the option that you are most comfortable with. If you feel like talking on the phone, then use the toll-free phone service. Otherwise, choose from email or online chat support alternatives.

If possible, try to speak to the same person you contacted last time. It will help the rep to check and recall your problem quickly and consequently help you avoid repeating the whole story. If you are unable to catch the same person, try providing the case details including complaint number etc.

No matter how severe the problem is, be patient while talking to the rep. Of course, a customer is the king and can shout with any intensity, but let the rep explain what’s taking the concerned department so long to fix the problem. It will help you save energy while allowing the rep to quickly come up with a solution.

Join online forumscommunities to converse with other users and quickly find a solution to your problems. Since some problems are very common and can be resolved without professional and paid help, joining a community can help you fix those on your own and save time as well as money. Be a smart customer; use all the available tools like online knowledge base including DellConnect, Dell support system among others.

Jyoti Panth - About Author:
V tech-squad offer's Dell technical support at the prices lower than Dell itself. Their services include troubleshooting, repair, PC optimization, update/upgrade, installation of programs/components etc., and backup & restore among others.

You can reach V tech-squad online technical support for any of your queries relate to Dell support +1-877-452-9201 (Toll Free No) For US/CA.

Share on Facebook Tweet It Stumbleupon this post This post is delicious !

Article Source:
http://www.articleside.com/computer-articles/how-to-get-best-customer-service-support-for-your-dell-computer.htm

Related Computer Articles Subscribe to RSS

There are several factors to consider in finding quality computer repair Charlottesville service
Published by Jack on August 19th 2012 | Computer
For both residential and commercial sectors, computers serve a big purpose. Computers are ideal for ...
 
IT support Sydney is professional computer experts
Published by Avena Sowell on April 13th 2012 | Computer
Among the services, that IT support Sydney can give you include data recovery and search engines opt...
 
Remote Computer support quintessential for computer business’s success
Published by Paxton on January 2nd 2012 | Computer
This business scope has been identified and judiciously capitalised upon by various remote computer ...
 
The benefits and the know-how of remote computer operating:
Published by Heather Protz on March 30th 2012 | Computer
With remote computing, you can operate a system virtually from another computer in an outside locati...
 
A guide to computer support Edinburgh
Published by Mary Porter on June 19th 2012 | Computer
You do not have to be an IT expert to be able to appreciate the importance of comprehensive computer...
 
How to Fix Registry Problems of your computer
Published by Hennary Joe on January 13th 2012 | Computer
Speed up your PC with the best PC utility program. Speedupmypc is the most updated and successful so...
 
Should I fix my computer on my own?
Published by Antonio Matsuoka on April 12th 2012 | Computer
If you are thinking about fixing your computer on your own, I highly recommend giving this article a...
 
How to detect and remove computer viruses?
Published by Annphilip on March 30th 2012 | Computer
In this article we will discuss about the different types of computer viruses, methods to detect it,...
 
Enroll with TESDA to provide the best computer technical support and services
Published by Carolmoore on February 28th 2012 | Computer
With a rise in the number of computer technicians, the challenge to provide the best computer techni...
 
Get smart PC help for your computer problems
Published by Micel Anderson on December 21st 2011 | Computer
In order to get rid of the problems of your old PC, always take help of a smart PC help program. Mor...
 
A2ZPC— a reliable name in computer repair services
Published by Meghnath Kumar on May 19th 2012 | Computer
After all it’s a machine and excess use might get any kind of electronic machine to stop working i...
 
Nieuwe computer koopbeslissing
Published by Johnwright on April 26th 2012 | Computer
Deze kan heel overweldigend voor een nieuwe of eerste keer dat de computer kopen met weinig ervaring...
 
Are you looking for a new Tablet computer?
Published by on June 16th 2012 | Computer
A tablet computer is a portable computer which has the appearance of a large and flat touch screen. ...
 
Personal computers help London forums for your personal computer
Published by Suphia Smith on April 17th 2012 | Computer
If you are facing problems with your pc, instead of calling a technician immediately take the help o...
 
What happens to my computer after I throw it away?
Published by Antonio Matsuoka on April 14th 2012 | Computer
With ‘being green’ becoming one of the newest trends for companies, most people are bucking the ...
 
Diagnose and maintain your computer with Computer Services
Published by Wills Loren on February 8th 2012 | Computer
feedbackhere.com: We provide Computer services most event planners have something directly to them, ...
 
A wrong click may lead your computer to welcome spywares
Published by IGennie on December 7th 2011 | Computer
Spyware Removal, Internet Security, Fraud Protection, technical support, tech support, antivirus sof...