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How to Get Best Customer Service Support for Your Dell Computer

By Jyoti Panth Subscribe to RSS | November 25th 2011 | Views:

The article intends to explain how users can get and enhance their experience with customer service support options available to them. The information has been compiled from various sources. Besides, it doesn’t criticize or favor any particular Dell support service option.

Dell is ranked among the leading manufacturers of contemporary desktops, laptops, printers, and other computer accessories. The company, aimed at making life comfortable and simple with its products, has been serving all the genres like personal, professional, or business among others. Every company and not just Dell offers customer, technical or other support options for its customers’ convenience and to ensure that they can use the products or services without problem

Gone are the days when users had limited options to know about their product, service, order, shipping, refund, replacement, or fix their computer problems. Those limited options always included a local authorized center (if it was there in your neighborhood by fluke) and a local technician who would by any chance be a friend of ours or at least become one after we regularly or randomly visited him at his shop. Besides, we always paid him what he demanded for in return of fixing the problem.

Nowadays Dell offers multiple support options like phone, email, and online chat besides the regular authorized centers for customers’ convenience. Customer service plays an important role between customers and the manufacturer or any service provider. It helps users know about the new offers, share personal experience (feedback) about product & services, or keep track of their product order, shipping, replacement, or refund etc. in addition to the technical support option if their product malfunctions.

Whenever customers run into any problem or need to know something about their product, they always first think of contacting customer service. It not only ensures users of a quick resolution to their problems but also a great and lasting bond that can be trusted upon anytime, anywhere for help. Dell has tied up with many third-party companies in various countries to ensure that its customers get timely help and support for their products and services. These companies offer on-demand offline, online Dell customer support and Dell technical support at affordable prices.

Since there have been mixed experiences and reviews about Dell customer service, it is recommended that users should consider a few things to resolve their queries and ultimately enhance their experience with customer service spokespersons. If you are calling in regard to track your order, then keep the order number ready. It will help the agent to quickly process your request and inform you accordingly. If you ordered the product online, then check your email account for order details.

Cooperate with the representatives. Whenever asked, provide all the appropriate details related to the customer account or the problem to the rep. It will help himher to provide you necessary and accurate guidance to fix the problem. Use the option that you are most comfortable with. If you feel like talking on the phone, then use the toll-free phone service. Otherwise, choose from email or online chat support alternatives.

If possible, try to speak to the same person you contacted last time. It will help the rep to check and recall your problem quickly and consequently help you avoid repeating the whole story. If you are unable to catch the same person, try providing the case details including complaint number etc.

No matter how severe the problem is, be patient while talking to the rep. Of course, a customer is the king and can shout with any intensity, but let the rep explain what’s taking the concerned department so long to fix the problem. It will help you save energy while allowing the rep to quickly come up with a solution.

Join online forumscommunities to converse with other users and quickly find a solution to your problems. Since some problems are very common and can be resolved without professional and paid help, joining a community can help you fix those on your own and save time as well as money. Be a smart customer; use all the available tools like online knowledge base including DellConnect, Dell support system among others.

Jyoti Panth - About Author:
V tech-squad offer's Dell technical support at the prices lower than Dell itself. Their services include troubleshooting, repair, PC optimization, update/upgrade, installation of programs/components etc., and backup & restore among others.

You can reach V tech-squad online technical support for any of your queries relate to Dell support +1-877-452-9201 (Toll Free No) For US/CA.

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