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What Healthcare Answering Services Really Do

By John Austin Subscribe to RSS | February 21st 2012 | Views:
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A healthcare answering service is a kind of call center that handles incoming calls of medical practitioners including doctors, dentists, physiotherapists, psychotherapists, hospitals, and nursing homes. In such an arrangement, your calls are transferred to your medical answering service, where a team of dedicated professionals attends them. The callers do not realize the fact that a third-party firm is attending their calls; they get the feeling as if they are talking to the staff of your clinic.

Healthcare answering services have experienced and skilled professionals for handling calls. Each and every operator undergoes extensive training, which acquaints them with medical terminology and teaches them how to talk to patients, how to forward messages to medical practitioners, and how to handle medical emergencies. They are also provided training about HIPPA compliance to ensure that the health information of customers and patients remains protected.

Here are some of the important things that a physician answering service can do for you.

1. Making Appointments

Doctors are so busy that it is not possible for them to take calls every now and then. As a result, patients find it really hard to contact them. Even to make appointments, patients struggle at times. But, you can facilitate your patients by hiring a medical answering service. Such service providers do a variety of tasks for you, including scheduling appointments. Once you hire a professional answering service, your patients will be able to make appointments at their convenience.

2. Answering Generic Queries

A lot of patients call every day just to inquire about the working hours of the clinic or its location, to check the specialization of the doctor, and so forth. Medical call centers answer all such generic questions on your behalf. Some specialized service providers even help patients in case of medical queries regarding prescriptions, diets, medical reports, and insurance. If the call operator cannot answer the patient’s question, he or she forwards the message to you so that you can provide the required information or help.

3. Handling Emergency Situations

There are times when patients need immediate medical help, but due to the nonavailability of the doctor, they are not able to contact him or her. A medical answering service eliminates this problem. The call operators ensure that emergency calls are forwarded to the concerned doctor immediately. First, they try to reach the doctor through a phone call, but if they are unsuccessful, they send the message through emails and texts. You can also give alternate phone numbers to your service provider where they can ask for help if you are not reachable. A medical answering service helps you build trust among your patients. Because they are able to reach you easily in case of emergencies, they feel confident that you are there to help them whenever medical needs arise.

An answering service is indispensable. Depending on the scale of practice, you can either choose to forward all your calls or only when you are not available. Such types of healthcare answering services help you primarily in two ways. First, your patients do not have to wait long for scheduling appointments and getting answers to their queries, and secondly, it gives more time to you to focus on your medical practice.

John Austin - About Author:
Healthcare Answering Service help doctors handle their incoming calls properly. As such a service offers immense benefits at a small cost, you should consider using it. For more information on physician answering service, visit rutherfordtas.com.

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