Tips to Attract Customers and Become a Good Customer Support Service Representative
We all know that the lifeline of every business is finance. Well to get this finance we really need a good customer base. And if we have one, the customer base should be filled with satisfied and happy customers. When you have such kind of customers, then only will your business improve and prosper. To know more about the customer and their needs, you need to be a good customer support representative.
With the advent in technology and services provided by telecom service providers like Xfinity Voice, customer support representative has become an important career. Seriously, it is a career that will help you to communicate with the customer directly and know what they feel about the company. You can say that customers are the real boss of yours. While you are in the customer service career, you really need to know what the customers want. So when you truly listen to them, they will open up and tell you about their needs.
After knowing their needs, you can easily provide them good services. It is very much important to remember that the customer is the one who pays your salary and makes your job possible. One of the important qualities that you need in order to be a good customer support representative is listening. You need to be a good listener and should take time to identify their needs. You have to ask questions and try to concentrate on what the customer is trying to convey. Try to listen to the words, tone, etc. Make sure not to make any assumptions.
Also it is good to identify and anticipate the needs of the customers. Most of the customers don't buy products or services. They really care for the solutions and the benefits they get from the products. In a sense, they need an emotional solution rather that the logical one. So it basically means that the more you know about your customers the better you can do to anticipate their needs.
It is important that you make the customers understand your system. Your organization has a given procedure and system that is best in getting things done. So you need to make them understand that otherwise they will get totally confused, impatient, angry, etc. That is something that you need to avoid and be careful of. Take sufficient time to explain to them on how your system works and how you can simplify the transactions.
Besides that, always look for ways and means to help your customers. Sometimes they may have requests which can be done by you. Try to help the customer and see that your business can be done with ease and efficiency. Try to have this policy that whatever you say, you do it. Also it is advisable to develop the qualities like helpful, courteous and knowledge. Try to develop these qualities by yourself.
If you can't do by yourself, try to hire the help of someone else. Also try to talk to good customer service representative, get feedbacks from them, their share of experience, etc. Sometimes you may also have to take the initiative of taking an extra step. For example, if you have a store and a customer comes to you asking for a particular commodity. You won't say that it is on the fifth shelf to the right. What you would do is take the customer or lead the customer to the item. Even after doing that, you would still wait for the customer, to see that if he has got some extra doubts or not.
This is a method of taking extra step. So you should keep in mind that whatever step you take i.e. the extra step you take, it should result to good customer service. The basic advantage in taking this initiative is that customers will never say no and they will tell to other people about the efforts taken by you. That is quite great for your business.
So in short, being a good customer service representative is good for your career as well as the company.
Mark Bennett - About Author:
Being a freelance writer and active blogger, Mark likes to share his thoughts with the rest of the world and to sources out some great deals like that of the Xfinity Voice. According to him, a good customer support service will give you satisfied customers and good business.
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