Article Side

Online Article Directory!

Hello Guest! Login or Register to submit articles!

Tips to Attract Customers and Become a Good Customer Support Service Representative

By Mark Bennett Subscribe to RSS | June 11th 2012 | Views:
loading
 
  



We all know that the lifeline of every business is finance. Well to get this finance we really need a good customer base. And if we have one, the customer base should be filled with satisfied and happy customers. When you have such kind of customers, then only will your business improve and prosper. To know more about the customer and their needs, you need to be a good customer support representative.

With the advent in technology and services provided by telecom service providers like Xfinity Voice, customer support representative has become an important career. Seriously, it is a career that will help you to communicate with the customer directly and know what they feel about the company. You can say that customers are the real boss of yours. While you are in the customer service career, you really need to know what the customers want. So when you truly listen to them, they will open up and tell you about their needs.

After knowing their needs, you can easily provide them good services. It is very much important to remember that the customer is the one who pays your salary and makes your job possible. One of the important qualities that you need in order to be a good customer support representative is listening. You need to be a good listener and should take time to identify their needs. You have to ask questions and try to concentrate on what the customer is trying to convey. Try to listen to the words, tone, etc. Make sure not to make any assumptions.

Also it is good to identify and anticipate the needs of the customers. Most of the customers don't buy products or services. They really care for the solutions and the benefits they get from the products. In a sense, they need an emotional solution rather that the logical one. So it basically means that the more you know about your customers the better you can do to anticipate their needs.

It is important that you make the customers understand your system. Your organization has a given procedure and system that is best in getting things done. So you need to make them understand that otherwise they will get totally confused, impatient, angry, etc. That is something that you need to avoid and be careful of. Take sufficient time to explain to them on how your system works and how you can simplify the transactions.

Besides that, always look for ways and means to help your customers. Sometimes they may have requests which can be done by you. Try to help the customer and see that your business can be done with ease and efficiency. Try to have this policy that whatever you say, you do it. Also it is advisable to develop the qualities like helpful, courteous and knowledge. Try to develop these qualities by yourself.

If you can't do by yourself, try to hire the help of someone else. Also try to talk to good customer service representative, get feedbacks from them, their share of experience, etc. Sometimes you may also have to take the initiative of taking an extra step. For example, if you have a store and a customer comes to you asking for a particular commodity. You won't say that it is on the fifth shelf to the right. What you would do is take the customer or lead the customer to the item. Even after doing that, you would still wait for the customer, to see that if he has got some extra doubts or not.

This is a method of taking extra step. So you should keep in mind that whatever step you take i.e. the extra step you take, it should result to good customer service. The basic advantage in taking this initiative is that customers will never say no and they will tell to other people about the efforts taken by you. That is quite great for your business.

So in short, being a good customer service representative is good for your career as well as the company.

Mark Bennett - About Author:
Being a freelance writer and active blogger, Mark likes to share his thoughts with the rest of the world and to sources out some great deals like that of the Xfinity Voice. According to him, a good customer support service will give you satisfied customers and good business.

Share on Facebook Tweet It Stumbleupon this post This post is delicious !

Article Source:
http://www.articleside.com/business-articles/tips-to-attract-customers-and-become-a-good-customer-support-service-representative.htm

Related Business Articles Subscribe to RSS

Get ideas of starting a business
Published by David Jones on March 19th 2012 | Business
The very first thing these professional service help you with is give you those start own business i...
 
Importance of document legalization for smooth business transaction abroad
Published by Petesampras on November 25th 2011 | Business
Document legalization is mandatory for a range of documents like power of attorney, articles of inco...
 
Fortify your business with Customer Experience Management
Published by James Blee on February 22nd 2012 | Business
Keeping your customers glued to your services is an art that requires patience to master....
 
Industrial Heating is an essential part of any business whether you are heating an office or a factory
Published by Mary Porter on June 18th 2012 | Business
Most people take for granted the heating systems in their companies until something goes wrong. The ...
 
Full secure packing and moving service by Ahmedabad packers and movers
Published by Ankita Gupta on December 27th 2011 | Business
Packing and moving to new city is not an easy task. It is sufficient to give you sleepless nights. N...
 
How can seo los angeles consultants can help your business become a success through Social Media Marketing?
Published by Jack on June 6th 2012 | Business
The techniques used in Social Media Marketing (SMM) when implemented properly will not just help you...
 
Hiring external payroll services for you business
Published by Payroll1 on July 23rd 2012 | Business
The payroll is one of the principle sections of a business. It is the chief segment of an organizati...
 
Hire modern postal service providers for expedient delivery of your business mails!
Published by Robwillmas on May 10th 2012 | Business
what are you waiting for? Go for these new and extremely proficient postal service providers in the ...
 
Hispanic SME business growth trend
Published by Jose Torres on January 14th 2012 | Business
Small and medium enterprises account for a large chunk of business growth and development and a heft...
 
Corporate Media is a premier promotional merchandise business
Published by James Blee on June 16th 2012 | Business
Are you looking for creative ways to market your business and offer you an excellent return on your ...
 
Color printing for business needs
Published by Glyn Jones on August 9th 2012 | Business
Full color printing services are increasingly preferred the black and white cards for the simple rea...
 
Limited company advantages: the greatest defense for a business owner
Published by Crowin Smith on February 13th 2012 | Business
The business laws that govern the world of business have to be understood properly before taking fur...
 
Having free classifieds websites to promote the business
Published by Ashish Pandey on March 22nd 2012 | Business
The free classifieds are the ones which can become one of the effective ways to promote a business, ...
 
Get reliable fast and effective service by packers and movers
Published by Purushottam Chandra on January 31st 2012 | Business
Packing and moving is something which we most of us don’t like. This requires lot of our valuable ...
 
How the pick and pack services can be beneficial to your business
Published by Diego Hall on February 29th 2012 | Business
The fulfilment houses are doing a good job with their pick and pack services. It is a boon for the b...
 
Service Uncle’s Free Business Listings to give boost to Service Industry business
Published by Uncleservice on December 26th 2011 | Business
Service Uncle, the world’s 1st online portal … exclusively for Services, is a unique combination...
 
Document scanning service Fort Worth
Published by Jeremy Goins on November 30th 2011 | Business
At present time with the growth of latest technique of Document scanning service Fort Worth shifting...
 
Managed printer service for your business
Published by Glyn Jones on December 15th 2011 | Business
If you own a small business, then you would have of course realized the advantages offered by the ma...
 
Why choose a Sell Broken Car service?
Published by on June 18th 2012 | Business
Just picked your car up from the local garage, has it failed its MOT miserably? Do the repairs need...
 
Unsecured business loans as fast and active funding option
Published by Macrobusinesscapital@gmail.com on December 30th 2011 | Business
Being a small business owner the need of financing is always there to get your operations running or...