Article Side

Online Article Directory!

Hello Guest! Login or Register to submit articles!

Tips to Attract Customers and Become a Good Customer Support Service Representative

By Mark Bennett Subscribe to RSS | June 11th 2012 | Views:
loading
 
  



We all know that the lifeline of every business is finance. Well to get this finance we really need a good customer base. And if we have one, the customer base should be filled with satisfied and happy customers. When you have such kind of customers, then only will your business improve and prosper. To know more about the customer and their needs, you need to be a good customer support representative.

With the advent in technology and services provided by telecom service providers like Xfinity Voice, customer support representative has become an important career. Seriously, it is a career that will help you to communicate with the customer directly and know what they feel about the company. You can say that customers are the real boss of yours. While you are in the customer service career, you really need to know what the customers want. So when you truly listen to them, they will open up and tell you about their needs.

After knowing their needs, you can easily provide them good services. It is very much important to remember that the customer is the one who pays your salary and makes your job possible. One of the important qualities that you need in order to be a good customer support representative is listening. You need to be a good listener and should take time to identify their needs. You have to ask questions and try to concentrate on what the customer is trying to convey. Try to listen to the words, tone, etc. Make sure not to make any assumptions.

Also it is good to identify and anticipate the needs of the customers. Most of the customers don't buy products or services. They really care for the solutions and the benefits they get from the products. In a sense, they need an emotional solution rather that the logical one. So it basically means that the more you know about your customers the better you can do to anticipate their needs.

It is important that you make the customers understand your system. Your organization has a given procedure and system that is best in getting things done. So you need to make them understand that otherwise they will get totally confused, impatient, angry, etc. That is something that you need to avoid and be careful of. Take sufficient time to explain to them on how your system works and how you can simplify the transactions.

Besides that, always look for ways and means to help your customers. Sometimes they may have requests which can be done by you. Try to help the customer and see that your business can be done with ease and efficiency. Try to have this policy that whatever you say, you do it. Also it is advisable to develop the qualities like helpful, courteous and knowledge. Try to develop these qualities by yourself.

If you can't do by yourself, try to hire the help of someone else. Also try to talk to good customer service representative, get feedbacks from them, their share of experience, etc. Sometimes you may also have to take the initiative of taking an extra step. For example, if you have a store and a customer comes to you asking for a particular commodity. You won't say that it is on the fifth shelf to the right. What you would do is take the customer or lead the customer to the item. Even after doing that, you would still wait for the customer, to see that if he has got some extra doubts or not.

This is a method of taking extra step. So you should keep in mind that whatever step you take i.e. the extra step you take, it should result to good customer service. The basic advantage in taking this initiative is that customers will never say no and they will tell to other people about the efforts taken by you. That is quite great for your business.

So in short, being a good customer service representative is good for your career as well as the company.

Mark Bennett - About Author:
Being a freelance writer and active blogger, Mark likes to share his thoughts with the rest of the world and to sources out some great deals like that of the Xfinity Voice. According to him, a good customer support service will give you satisfied customers and good business.

Share on Facebook Tweet It Stumbleupon this post This post is delicious !

Article Source:
http://www.articleside.com/business-articles/tips-to-attract-customers-and-become-a-good-customer-support-service-representative.htm

Related Business Articles Subscribe to RSS

Use a Poster Printing service to get your message across
Published by Julia Roger on March 23rd 2012 | Business
It sounds like you need the help of the professionals at Print Colour they offer a better standard o...
 
Significance of business litigation matters
Published by Adli Law on April 5th 2012 | Business
Running your business smoothly in the market is not possible until you are fully armed with all lega...
 
Signs of Naperville-saves space of your own business
Published by Harry on December 2nd 2011 | Business
The Baltic countries, the signing of the Naperville Center is available to produce custom banners, b...
 
Using Refurbished device and Telecom Equipment for business houses saves cost
Published by James Blee on May 28th 2012 | Business
The idea of cementing business foot in this modern era is possible through invention of ideas in sav...
 
Why Holmes Mann’s Free Machine service offer beats all competition?
Published by Holman on April 16th 2012 | Business
Holmes Mann is offering a free service on SIAT Packaging Machines. This service is valid till six mo...
 
Get supported for any issue in your business round the clock!
Published by Rita on March 28th 2012 | Business
Dreaming about being a No.1 Business Man in the world? An idea of expanding the business globally ke...
 
At TUCSON, we provide first class service
Published by Meghnath Kumar on March 29th 2012 | Business
It’s better advised to have a company in hand who can help you out in such emergency situations an...
 
Get accomplished and comfort service by Bhopal packers and movers
Published by Ankita Kumari on December 29th 2011 | Business
Bhopal is highly commercialized and industrialized area. It has both large and small industries. Maj...
 
Wave City Center to cater for growing demand of service apartments
Published by Rocky Singh on March 1st 2012 | Business
Wave Mega City Centre project offers Residential and Commercial (Shop Cum Office) space in the Heart...
 
Payroll software helps to handle financial issues of the business
Published by Alliedsoft on January 10th 2012 | Business
Although, Payroll software has been formulated through payroll specialists plus is more technologica...
 
Creating a franchise business plan to evaluate investing in a franchise system
Published by Marcus Tarrant on July 11th 2012 | Business
Franchise businesses have a key advantage over exiting companies. They are usually franchising an ex...
 
Role of Management in the success of a business
Published by Annphilip on February 1st 2012 | Business
What are the main roles of a manager in an organization? Planning is the major step to achieve the ...
 
Abacus a from a business point of view
Published by Vince Martinez on August 24th 2012 | Business
Abacus is a word with which the parents of children of the age between 5 t0 14 are fairly acquainted...
 
Fortify your business with Customer Experience Management
Published by James Blee on February 22nd 2012 | Business
Keeping your customers glued to your services is an art that requires patience to master....
 
Business Lawyer and your business
Published by Adli Law on April 5th 2012 | Business
Running business requires you to get assisted by the expert business lawyer. You will be obtaining b...
 
What is SEM and how does it affect your online business?
Published by Seexpertmoz on January 25th 2012 | Business
SEM or search engine marketing is a highly effective online marketing technique that targets search ...
 
Out Licensing so the Relation to New service Acceleration
Published by Robin Mills on December 26th 2011 | Business
For long, in-licensing was formerly the transaction pertaining to trading in the bio-pharmaceutical ...
 
Hypo Venture Capital Headlines: Know the tricks to get business loan despite debt
Published by Hypo Venture on January 14th 2012 | Business
After the recent economic meltdown, many business organizations have incurred insurmountable amount ...
 
New York Phone Numbers - Taking your business to a global level
Published by Alex Christopher on January 23rd 2012 | Business
New York phone numbers have a high value in businesses and if you can get one for your business, the...
 
Midland Cleaning Services is one commercial cleaning service that will produce sparkling results
Published by Mary Porter on June 16th 2012 | Business
---Are you unsatisfied with the commercial cleaning service that’s presently provided by your cont...