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Medical Answering Services Can Add to Your Bottom Line

By John Austin Subscribe to RSS | May 16th 2012 | Views:
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The present digital age, a result of technological innovation, has thrown up inventive ways to handle communication. Answering services is one of them. And among all the businesses an answering service company works for, health care probably tops the list.

Yes, medical answering services are very much in demand today.

Fortunately, answering services have a come a long way with improvements in call centre technology. Specifically, the speech recognition feature by accurate transcription of a caller’s speech has provided better customer support.

Yet, many health care providers vacillate on whether to hire a virtual office.

For those who are still indecisive, here are a few questions they must answer.

• Does your office answer each and every incoming call?

• Do incoming calls interfere with your regular work?

• Are you satisfied with your present reception staff that is handling your clients’ calls?

• Do you have to handle a lot of calls everyday?

Honestly, if your answers to some of the above questions are in the affirmative, in all probability you will gain by the services of a virtual office.

In short, any health care profession has a virtually thankless task to respond to every call, provide basic information to the caller, and pass the message accurately to the doctor.

But finding the right answering service isn’t easy. The medical answering service you are looking for must meet the following criteria.

• Friendly and helpful

• Focus on your business, rather be conversant with the type of business you do

• Charge reasonable rates

• Up to date with the latest technology.

The above appears to be a dream for many doctors. They feel the attributes mentioned are ideal and true only on paper.

Doctors lament many flipsides of answering services. The issues include problems of security and dysfunction of the system.

But things have changed lately. Answering services are no longer the anathema they once used to be. Today answering services are built around humans. And with professional and friendly staff, the responses for calls for help are more than satisfactory.

Luckily, medical professions have now understood that outsourcing helps. In these tough times you cannot toss out call centers, not the least medical answering services.

All said and done, a medical answering service not just answers calls but does something more too.

• It schedules appointments.

• The staff provide “medical” responses because they have to respond effectively to a high number of medical-related calls

• They provide online web access to schedule appointments

• They provide translation services to help non-English-speaking people

• They provide customized programs to specifically suit clients’ needs

• They follow procedures depending on the nature of call and as defined by you.

Come to think of it. How would you like if the number of people handling your calls is drastically reduced? Patients are happy they do not receive busy signals and all calls are answered professionally.

Such a situation is possible today. This is not all. Many medical answering services are fully HIPAA compliant too. As a doctor, you can now rest assured that you will have fewer missed messages and lost clients – something that will add to your bottom line.

John Austin - About Author:
Cullens Communications is an Answering Service company with over 25 years experience of providing service to local customers in the State of New York. They are well-known for their state-of- art –technology, competitive pricing and high quality medical answering services.

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