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How to Make Holiday Sales Earn More with a 24/7 Live Operator

By Deborah Campbell Subscribe to RSS | November 29th 2011 | Views:

If there is one business event that many entrepreneurs look forward to, while at the same time brace themselves for, is the holiday shopping season. Considering the rush of hundreds of people into shops, malls, and department stores, in just one day, then it is a virtual nightmare. Too many people have to pack themselves in just to buy the latest groceries and merchandise. This sure creates a fertile opportunity for shop owners to try a live answering service. They can use this to create an effective order processing or order taking system so that customers can be properly assisted by the store. A 24/7 live operator can provide a lot of advantages and uses for companies that use it. It can actually improve the total customer experience, which in turn will result to happier customers going back more often to that particular store.

Since the holiday season can be certainly felt in the air, and people are getting ready to go out and shop, a lot of firms are certainly preparing for the onslaught. Although this scenario is the norm every year, some shop owners are seriously considering better alternatives. One of these is through the use of a live answering service. There are so many firms that prefer this because of several reasons. The first one would be in terms of convenience. It is important to note that the holiday season is the season for flaring tempers, frayed nerves, and those occasional shouting matches between store employees and customers. By simple giving customers the option to just call from their homes, then the whole buying process can be simplified. It might even be a good way to further increase sales of the shopping mall.

Secondly, the use of outsourced telemarketing services can improve efficiency. While phone purchases can be an attractive option for customers, if the call or order is handled well, then it can pretty much backfire on the owner. Such a scenario is something that can be prevented by hiring an experienced live operator who can deftly handle any call from customers. After all, the last thing that department store managers and owners would like to hear is complaints from angry customers. The last reason would be in terms of affordability. Some department stores and shops might prefer an in house team that will handle customer service support, but they might end up with huge expenses if they do that. A better alternative would be to hire a contact center that offers seasonal service for firms. They often offer better rates, and the quality of service that they deliver is more often than not among the highest possible.

All that remains for the store is to work with the best contact center around. There are a lot of these firms offering seasonal services during the holiday rush, but there can only be one that will match. Sure, it may take some extra time and effort to do it, but the rewards in exchange is worth it. This is a business investment worth trying.

Deborah Campbell - About Author:
Deborah Campbell is Customer Service Expert and a professional inbound telemarketing Consultant. To know more about inbound telemarketing service, visit

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