Article Side

Online Article Directory!

Hello Guest! Login or Register to submit articles!

Healthcare Answering Service—Understanding People Oriented Facts

By John Austin Subscribe to RSS | May 15th 2012 | Views:
loading
 
  



Unlike answering services engaged in selling products or providing product related information, healthcare answering service has a much more important role to play! Here, the person calling is not a prospective customer seeking to buy your product or services and should not be treated like one ever! A medical answering service would be dealing with patients. Patients who might have called in for an urgent medical query or those who seeking immediate treatment for an emergency health condition that needs prompt attention!

Therefore, the difference between an unattended call and a proficiently addressed one could actually end up being the distinguishing factor between life and death! Therefore, apart from checking upon the technical modalities of a medical answering service, it would also be essential for you to check upon some people oriented facts for ensuring that your medical answering service performs desirably.

Healthcare Answering Service—Some Points to take note of

• First and foremost, you need to ensure that the waiting time for your callers isn’t all that long. If a patient is in the midst of a true emergency and is seeking help desperately, he would surely not appreciate a wait longer than 5 to 7 minutes. While it is perfectly understandable that the answering service would need some time to divert the call to the specific department or the doctor the patient wishes to speak to, the caller would never appreciate a wait above 10 minutes. Remember, the basic purpose of having an answering service in place is to make sure that your patients feel special and cared for. In case the waiting time is too long, he or she may end up disconnecting the call in complete frustration!

• Second, always make sure that the responses generated by the healthcare answering service are warm, friendly and assuring. Since medical answering services would majorly cater to patients dealing with sickness or pain, a cold mechanical response on the other side when they call in could make them feel even worse! Therefore, the first point of contact with the patient must be polite and warm. The representative must be able to establish a human connect with the caller expressing genuine concerns and providing solutions promptly.

• Believe it or not, patients always expect doctors to be available round the clock. How illogical or impossible it may seem to you as a service provider, you need to ensure that at least primary care can be provided round the clock. Therefore, if you have a doctor’s answering service that caters to medical emergencies, also make sure that you have doctors available to cater to urgent requirements and health-related queries almost immediately. In most cases, a call back promise would not work!

Basically, a healthcare answering service is set up in place in order to make your patients feel special and taken care of at all times. However, when planned inadequately, the same service can end up disappointing your clients grossly. Therefore, it is of utmost importance to have all your services in the right place before you can actually make the service operational.

John Austin - About Author:
Healthcare answering services prove to be beneficial for both patients and the doctors. For more information on doctor’s answering service, visit rutherfordtas.com.

Share on Facebook Tweet It Stumbleupon this post This post is delicious !

Article Source:
http://www.articleside.com/business-articles/healthcare-answering-service-understanding-people-oriented-facts.htm

Related Business Articles Subscribe to RSS

Communicate a clear message using Web to Print service
Published by Mary Porter on June 20th 2012 | Business
In the current climate it’s more important than ever to communicate clearly with clients, especial...
 
Get easier and simpler reallocation service via Movers and Packers
Published by Ankita Gupta on July 1st 2012 | Business
There is large number of packing and moving companies in India to serve you. These reallocations com...
 
Ways Robert Buggs is just altering that this city service provider at that Office having to do with Guidance
Published by Aldis Hodge on March 22nd 2012 | Business


Robert Buggs on the moment is the Chief People's Capital Official inside the Section create...
 
The best courier service is provided by us including medical delivery
Published by Coloprilreview on December 1st 2011 | Business
Most of the delivery services comprise of Cargo Management, shipping, Cargo Express Movement & Wareh...
 
What should you expect with dumpster rental service?
Published by Travis Killian on July 31st 2012 | Business
Dumpster rental service is used in collecting trash, especially if you are working on a big event th...
 
Wave City Center to cater for growing demand of service apartments
Published by Rocky Singh on March 1st 2012 | Business
Wave Mega City Centre project offers Residential and Commercial (Shop Cum Office) space in the Heart...
 
Midland Cleaning Services is one commercial cleaning service that will produce sparkling results
Published by Mary Porter on June 16th 2012 | Business
---Are you unsatisfied with the commercial cleaning service that’s presently provided by your cont...
 
Use a Clinical Waste Disposal service and say goodbye to unhealthy materials
Published by Mary Porter on June 15th 2012 | Business
It’s a downright liberty if the team that you entrust with your Clinical Waste Disposal are fallin...
 
What to look for in a payroll service?
Published by Payroll1 on August 4th 2012 | Business
Out of all the activities of a business, payroll is an important and critical one. It requires a lot...
 
My Scooter and Me is one scooter service that caters for all your needs
Published by Mary Porter on June 19th 2012 | Business
My Scooter and Me has years of experience in the motorcycle industry....
 
Sydney plumbing service
Published by Canberra Marketing on December 4th 2011 | Business
As a homeowner, you will notice that the occurrence of plumbing problems is very frequent and can be...
 
Out Licensing so the Relation to New service Acceleration
Published by Robin Mills on December 26th 2011 | Business
For long, in-licensing was formerly the transaction pertaining to trading in the bio-pharmaceutical ...
 
An ideal shifting company with unmatched service and competitive price
Published by Kumari Ankita on December 28th 2011 | Business
Welcome to No.1 movers as well as packers. You get unmatched services from us on the loading and unl...
 
Tangent Exhibitions display stands are certain to get your product or service noticed
Published by James Blee on June 16th 2012 | Business
Here at Tangent Exhibitions we have a selection of five separate display stands designs from you to ...
 
Use a Poster Printing service to get your message across
Published by Julia Roger on March 23rd 2012 | Business
It sounds like you need the help of the professionals at Print Colour they offer a better standard o...
 
Keep your valuable customers happy with a good order fulfillment service
Published by Diego Hall on April 17th 2012 | Business
Customers are the most valuable part of any business and to keep them happy you must outsource your ...
 
Manchester Airport Taxi with a professional high quality service
Published by Ahmadgill on January 10th 2012 | Business
If you are strange in this city, so I know that you have need for a reformer that is aware with the ...
 
Document scanning service makes your work easier
Published by Jeremy Goins on January 13th 2012 | Business
For document scanning there is actually just one method only, however that really does not entails t...
 
What to do after christmas holidays hire NJ maid service
Published by Zupiter Rey on January 11th 2012 | Business
Best choice is to get some referrals from a special buddy who will be the best one to guideline you....
 
Bullivant Accounting and Tax Services offers a meticulous bookkeeping Johannesburg service
Published by on July 11th 2012 | Business
Our team of bookkeeping Johannesburg professionals, and accountants, whom specialise in all differen...