Article Side

Online Article Directory!

Hello Guest! Login or Register to submit articles!

Healthcare Answering Service—Understanding People Oriented Facts

By John Austin Subscribe to RSS | May 15th 2012 | Views:
loading
 
  



Unlike answering services engaged in selling products or providing product related information, healthcare answering service has a much more important role to play! Here, the person calling is not a prospective customer seeking to buy your product or services and should not be treated like one ever! A medical answering service would be dealing with patients. Patients who might have called in for an urgent medical query or those who seeking immediate treatment for an emergency health condition that needs prompt attention!

Therefore, the difference between an unattended call and a proficiently addressed one could actually end up being the distinguishing factor between life and death! Therefore, apart from checking upon the technical modalities of a medical answering service, it would also be essential for you to check upon some people oriented facts for ensuring that your medical answering service performs desirably.

Healthcare Answering Service—Some Points to take note of

• First and foremost, you need to ensure that the waiting time for your callers isn’t all that long. If a patient is in the midst of a true emergency and is seeking help desperately, he would surely not appreciate a wait longer than 5 to 7 minutes. While it is perfectly understandable that the answering service would need some time to divert the call to the specific department or the doctor the patient wishes to speak to, the caller would never appreciate a wait above 10 minutes. Remember, the basic purpose of having an answering service in place is to make sure that your patients feel special and cared for. In case the waiting time is too long, he or she may end up disconnecting the call in complete frustration!

• Second, always make sure that the responses generated by the healthcare answering service are warm, friendly and assuring. Since medical answering services would majorly cater to patients dealing with sickness or pain, a cold mechanical response on the other side when they call in could make them feel even worse! Therefore, the first point of contact with the patient must be polite and warm. The representative must be able to establish a human connect with the caller expressing genuine concerns and providing solutions promptly.

• Believe it or not, patients always expect doctors to be available round the clock. How illogical or impossible it may seem to you as a service provider, you need to ensure that at least primary care can be provided round the clock. Therefore, if you have a doctor’s answering service that caters to medical emergencies, also make sure that you have doctors available to cater to urgent requirements and health-related queries almost immediately. In most cases, a call back promise would not work!

Basically, a healthcare answering service is set up in place in order to make your patients feel special and taken care of at all times. However, when planned inadequately, the same service can end up disappointing your clients grossly. Therefore, it is of utmost importance to have all your services in the right place before you can actually make the service operational.

John Austin - About Author:
Healthcare answering services prove to be beneficial for both patients and the doctors. For more information on doctor’s answering service, visit rutherfordtas.com.

Share on Facebook Tweet It Stumbleupon this post This post is delicious !

Article Source:
http://www.articleside.com/business-articles/healthcare-answering-service-understanding-people-oriented-facts.htm

Related Business Articles Subscribe to RSS

The benefits of a Mail forwarding service
Published by MailNetwork on February 28th 2012 | Business
The busy life that most of us lead in the super globalized world has made unconventional services li...
 
Freight transport service - specific transport service source
Published by Richardo Haris on March 2nd 2012 | Business
Freight transport service in India is responsible for efficient transportation of goods, machinery, ...
 
At TUCSON, we provide first class service
Published by Meghnath Kumar on March 29th 2012 | Business
It’s better advised to have a company in hand who can help you out in such emergency situations an...
 
Medical billing service: Secret behind health care institutes’ top level service
Published by Activemds on April 17th 2012 | Business
Around the world, medical and health care service of United States is appreciated for its quick and ...
 
Prithivigurukool’s matchless service of tarot card reading, distant healing, spiritual retreats.
Published by Toni Peter on January 12th 2012 | Business
Prithivi gurukool is an organization discovers the spirit of spirituality. Our work is to guide in s...
 
Used car Manchester- useful service
Published by Roney on February 6th 2012 | Business
If you want to sell or buy a second hand car then used car Manchester is a good place for that. Cars...
 
Sunshine Toyota Winnipeg: Get the great service on each Toyota model
Published by Sunshine Toyota on March 7th 2012 | Business
Therefore at Sunshine Toyota in Winnipeg, they regard their clients as they believe in customer sati...
 
Sydney plumbing service
Published by Canberra Marketing on December 4th 2011 | Business
As a homeowner, you will notice that the occurrence of plumbing problems is very frequent and can be...
 
Cheap web designing service
Published by Website Designing In India on January 4th 2012 | Business
One of the common factors why a web developer does not meet the objectives of a entrepreneur in deve...
 
Add value to your property with a superb extension using the very best architectural service London at Just Extend Your House Ltd
Published by James Blee on July 27th 2012 | Business
We are all well aware that the economy in the UK is at an all time low, credit and disposable income...
 
Reasonable packers and movers service for your benefit
Published by Ankita Gupta on April 12th 2012 | Business
Packing and moving is something which we most of us undergone at some point of our life. We move for...
 
Get variable packing and moving service by Ahmedabad packers and movers
Published by Kumari Ankita on December 26th 2011 | Business
Rapid commercialization and industrialization of India is paving the way for more and more packing a...
 
Terms and conditions to be perceived in case of service fulfilment in UK
Published by Diego Hall on April 17th 2012 | Business
emergence of service fulfilment has increased its sphere in UK. Thus there are many UK fulfilment co...
 
Is a mail forwarding service for you?
Published by MailNetwork on February 28th 2012 | Business
Do you travel a lot for business? So much so that when you do make it home you find a mountain of un...
 
For the ultimate luxury of business jets with a reliable, precise service contact the market leaders at Airmayfair.
Published by on June 21st 2012 | Business
We take our position very seriously, ensuring your trip is a safe and secure, and are very aware of ...
 
Full secure packing and moving service by Ahmedabad packers and movers
Published by Ankita Gupta on December 27th 2011 | Business
Packing and moving to new city is not an easy task. It is sufficient to give you sleepless nights. N...
 
Using a Scrap my Car service
Published by Mary Porter on June 17th 2012 | Business
Scarp my car companies operate all over the UK and they are the easiest and most convenient way to g...
 
What to do after christmas holidays hire NJ maid service
Published by Zupiter Rey on January 11th 2012 | Business
Best choice is to get some referrals from a special buddy who will be the best one to guideline you....
 
Hire modern postal service providers for expedient delivery of your business mails!
Published by Robwillmas on May 10th 2012 | Business
what are you waiting for? Go for these new and extremely proficient postal service providers in the ...
 
Cranbury’s removals Southampton service is the only international removals and storage service to choose
Published by Mary Porter on June 22nd 2012 | Business
Cranburys offers its customers one simple promise and that is to provide you with an international r...