Article Side

Online Article Directory!

Hello Guest! Login or Register to submit articles!

Covation: a Contact Center Program

By Carina Coronel Subscribe to RSS | February 15th 2012 | Views:
loading
 
  



In this modern complicated business environment it is increasingly important for contact centers to have a strategic plan. The end customer demands fast service, friendly staff, and most importantly a capable representative who can resolve the need efficiently. At the same time global economies press to reduce costs, forcing most contact center activities overseas. Add to this, highly advanced and constantly changing technologies, and it is easy to see why it is so difficult for a US-based firm to remain competitive.

These complex matters position Covation perfectly. Covation is here to solve these needs. Anyone looking to launch a new call center or looking to revamp one in the current market, requires what Covation can provide: A fully integrated plan with the critical components that lead to achieving high quality service at a cost that the market supports.

Consider the importance of Mergers & Acquisitions and the accompanying services required. Our firm has the proper plan for both the buy side and the sell side, with a focus towards BPO (Business Process Outsourcing) and financial services. We have direct experience with large companies of twenty billion dollar volume, through and including those doing ten million dollars in volume, needing a structured management buyout. The driving force here is to add value to facilitate the Merger or Acquisition.

BPO (Business Process Outsourcing)

Covation delivers BPO with strong leadership and support via our in-depth proprietary evaluation methods, to ensure companies gain sustainable and measurable improvement. The performance solution is global to enhance the delivery model, and drives efficiency which reduces overall costs, thus preserving revenue for clients. Our broad experience in business process mapping and management, and process improvement/control, along with enterprise transformation, collectively produce highly optimized management performance.

The firm's track record in BPO achieves results that have a shorter process cycle time, higher embedded quality improvement, and efficient documentation/information/work/call flow. This reduces labor costs and enhances revenue, along with verified results, and validation of cycle and task termination. Note the improved customer service, with greatly expanded capacity of utility. This comes from various proven Kaizen type methodologies including Lean Six Sigma, Balanced Scorecards, and TQM.

Advisory:

Covation helps companies map a strategy to proceed and plan funding for the growth of the business. Our partners have raised $500 million dollars of private equity, mezzanine, and senior securities. These companies are diverse including enterprise software, healthcare, commercial banking, industry, real estate, and many other types. We specialize in helping companies not served by the big Wall Street firms. Our segment is for those looking to inject between 5 Million to 50 Million in financing.

The need is there in the market for robust services provided by a company like our firm. We are able to match firms to the correct funding solution that is able to be launched in a stable and rational way. Few others in the industry are as dedicated to providing the efficient solution as we are able to execute. Find out more now at covation.com.

Carina Coronel - About Author:
Visit us at: http://www.covation.com

Share on Facebook Tweet It Stumbleupon this post This post is delicious !

Article Source:
http://www.articleside.com/business-articles/covation-a-contact-center-program.htm

Related Business Articles Subscribe to RSS

Use Motorcycle Ramps to Garage your Bikes Easily
Published by Angie Turner on May 25th 2012 | Business
Buying a motorcycle is very simple these days. But then storing away one is not always so easy....
 
The reason why Most Females Prefer to search from Ladies Fashion Online Boutiques
Published by John Schubert on August 22nd 2012 | Business
Purchasing from the online world can also be less costly in comparison to stores that happen to be o...
 
Reasons for Appointing Property Management Salt Lake City Utah Companies
Published by James Blee on June 1st 2012 | Business
Property owners agree with the fact that monitoring and handling the property is something that giv...
 
How do Businesses use Limousine Hire Services?
Published by Glenn Farrier on May 2nd 2012 | Business
Limo services are gaining popularity with business travel services and this is because they offer th...
 
Be Careful While Applying for Medical Injury Claims
Published by Julia Roger on June 7th 2012 | Business
They will help you to seek medical injury compensation. Once you have approached these firms they wi...
 
Recurring Billing: the Easy Method to Subscribe
Published by Angie Turner on May 28th 2012 | Business
Recurring billing comes in very handy if you are planning to run your business on a subscription bas...
 
How to use mail forwarding services?
Published by Sleegam Jaif on April 2nd 2012 | Business
There are many reasons you may look around for a mail forwarding address. You may be a shopper onlin...
 
Choosing Packers and Movers Vadodara Through Online Yellow Pages
Published by Rakesh Kalal on July 27th 2012 | Business
When you are planning to relocate our home, first and foremost thing arises in your mind how to mana...
 
Onemarketingagency - Miami Small Business Marketing
Published by Genedipark on May 15th 2012 | Business
With the advent of globalisation and industrialisation, the business sector has seen a boom over the...
 
Why to Give Importance to Small Business PR
Published by Julia Roger on May 4th 2012 | Business
Some times for small companies, it becomes very tough to afford business pr, especially those that p...
 
Solve your Financial Problem Professionally by Trust Deed Scotland Company
Published by Robert Smith on July 16th 2012 | Business
Water is precious to every creature in the universe for living like that in the era of globalization...
 
Small Business Establishment and 8A Certification
Published by Steven Brown on March 30th 2012 | Business
Take your small business ahead with the help of federal minority business certification program. Rea...
 
Driving Experience Days make the ideal present for your loved one
Published by Mary Porter on June 16th 2012 | Business
Sometimes knowing what to buy someone for their birthday is tricky. Perhaps they’ve got everythin...
 
What are the advantages of Home Safes
Published by Ozone Safes on March 21st 2012 | Business
Home safes are the most secured way to save your valuables especially when you have an idea to keep ...
 
Want Tested & Safe Dermatological Services? Try Restylane Treatments
Published by Tobi Fistcher on June 7th 2012 | Business
As time flies, indicators of aging appear eventually. As people mature, the indicators of aging beco...
 
Austin Moving Company- Way Beyond a General Full-Service Mover
Published by Rick Stevens on December 6th 2011 | Business
Austin moving company offers all-inclusive support and quality service way beyond just shifting and ...
 
IBM Selectric Best Typewriter till Date
Published by Angie Turner on June 27th 2012 | Business
Typewriter was one of the most efficient, stable and useful of inventions. It was the blue-eyed buy ...
 
Unassailable Position of Accountants
Published by Orionshell on March 29th 2012 | Business
Accountants have a decisive role in the smooth running of small scale business establishments and al...
 
Points to consider in Working with a Call Center
Published by Carlo Richards on November 28th 2011 | Business
If you ever wish to consider working with a call center you must set out some considerations before ...
 
Recurring Payment is Effective for Payday Loans
Published by Julia Roger on May 25th 2012 | Business
Recurring payments can be successfully used to pay loans. Many Lenders across the world are using it...
 
Peru Amazon Tours in Tambo Blanquillo and Regions to Experience Near By
Published by Tracy Narvaez on August 25th 2012 | Business
On the way to the lodge from Cusco there is a cloud forest, various rainforest habitats and a small ...
 
Gardening and Outdoor Living Retailing in Emerging Markets: Market Guide to 2016
Published by Bharatbook on August 25th 2012 | Business
Bharatbook.com introduces a report Gardening and Outdoor Living Retailing in Emerging Markets: Mar...
 
Time to get the latest university news
Published by Gene Crayton on August 25th 2012 | Business
Education is a never-ending process. Each day you get to learn something new which may or may not be...
 
Voice over Agencies- Helping Hand for All Your Voice over Requirements
Published by Julia Roger on August 25th 2012 | Business
It is important that you choose a voice over agency that is reputed and is in the business for a con...
 
Use Outlook for Conference Room Scheduling
Published by Julia Roger on August 25th 2012 | Business
It is best to use different color codes for meetings in different conference rooms that will help in...
 
Use Outlook for Conference Room Scheduling
Published by Julia Roger on August 25th 2012 | Business
It is best to use different color codes for meetings in different conference rooms that will help in...