For many years there was no independent third party administration in Australia. All the third party administrations operating in the country were connected to brokers or loss adjustment business and this is a real negative. To be the best they can be, a third party administration needs to be independent, there is a level of integrity and reliability that can only be can from being objective and non-biased, of being set up and run with no vested interests or divided loyalties. Likewise, for a long time Australia had no claims management services that were of a high calibre, that were able to deliver the professional service that underwriting agents and offshore insurers required. Claims management in Australasia was in dire straits.
Thankfully that is no longer the case, there are some world class independent third party administrations companies out there, there are some top flight claims managers that can work with underwriting agents and offshore insurers to ensure they get the premium service they require.
If you need insurance claims solutions then it makes sense to go to a specialist company, an independent business that focuses on providing the best services, one that is used to dealing with underwriting agents, coverholders and large self insured companies. The benefits are manifold. For starters you will save time and money as you will get a superior claim process. You will also be able to focus on your core activities, not being distracted by peripherals. Also, as well as being advised on individual claim handling, you will be provided with expert advice on risk exposure. Through this, a professional relationship based on mutual trust, probity and professionalism will develop and mature.
When it comes down to it, you need to work with people and companies that you can trust, that you can grow with. In business, relationships are important, they provide a network that helps you grow, they are the foundation on which your business can build. Claims management is an all important aspect and you need to be in the right hands, so seek out the best professionals who have specialised in this area and you will bloom.
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