Article Side

Online Article Directory!

Hello Guest! Login or Register to submit articles!

Benefits of IVR Survey

By Snooozy Subscribe to RSS | December 23rd 2011 | Views:

IVR means interactive voice response, which is a technology that allows individuals to commune with computing machine through speech. IVR systems are the devices through which IVR technology functions.

In their most significant form, IVR systems work by using a phone with speaker & microphone, a phone service circuit, IVR application & catalog comprising the information that callers are trying to get at.

An IVR survey shares countless features with a phone survey since the survey is carried on over the phone. But instead of having a live querier perform the survey, the survey is presented by using a recorded script. The responder is requested to enter his answers using the keypad of the phone and by speaking free-form comments. Since there's no questioner to clear up the questions, the script must be easy and anticipate all the feasible responses someone being surveyed may have.

Following are the benefits of IVR Survey:-

Speed of Survey Data Collection: -

The most prominent advantage of the IVR survey system is how rapidly a company can gather feedback from a person. Within 5 minutes after a service interaction is completed, an organization can get feedback from the client about their experiences.

Service Recovery Flag: -

That finished survey from the responder gets examined instantly by the IVR survey program. Administration can lay down measures to flag a particular survey reaction for assessment. The client could get a call instantly to deal the matter.

Lower Survey Response Bias: -

Answer bias outcomes from a responder's sensitivities when they take part in a surveying routine. Usual ones are consent where the responder gives the reply he finds the surveyor needs and auspices where the responder gives a reply to please the questioner. As the responder is communicating with a machine, the probability of any answer bias is much cut down. Nevertheless, the opposition may prove true should a low mark outcome in an instant carry out telephone call by a designated manager.

Lower Cost for Larger Survey Programs: -

IVR surveys have a price model that has high fixed charge, but lesser variable cost. The script should be formulated and recorded that can be pricey. But the price to deliver every individual survey is comparatively small.

IVR surveys can be a very practicable device to get immediate feedback for transactional surveys, and they are pliable enough to be used in other situations as well. Nevertheless, care must be the main point of the survey questionnaire design, which the Sears IVR survey definitely did not do.

For more info:

Snooozy - About Author:

Automated Phone Surveys
Public opinion research

Share on Facebook Tweet It Stumbleupon this post This post is delicious !

Article Source:

Related Business Articles Subscribe to RSS

Advantages of Survey by phone
Published by Snooozy on December 29th 2011 | Business

Survey by phone can endow with an extensive assortment of worthful data for lines of work about ...
Understanding the importance of geophysical surveys, void detection and resistivity imaging
Published by Wendyaguiza on June 30th 2012 | Business
Using a top quality surveying company is becoming more and more important as engineering designs are...
Find best unlock code for your cell phone
Published by Editor123 on December 1st 2011 | Business
You may have also wondered whether you could have your cell phone unlocked if you have a GSM type ph...
Choose sleek iPhone 4 Cases for your phone
Published by James Blee on April 23rd 2012 | Business
The economic freedom has given the customers a greater option to spend money according to their desi...
Nokia c5 – smart phone with smart features
Published by Greatfones on May 23rd 2012 | Business
A perfect phone for a perfect communication is just a click away now. The easy transactions of the p...
I phone application development changes the life of people
Published by Iphoneipadandroid Applicationdevelopment on February 26th 2012 | Business
Booming of the business of Iphone application brings a great potential in the field of communication...
Did your phone make its way to the recycle phone bank?
Published by Karl Leone on August 22nd 2012 | Business
Or did it plainly end up in the landfill like hundreds and thousands of phones do every day? It is t...
Significance of phone systems in an organization
Published by Samsung Business on January 13th 2012 | Business
Get expert advice and best prices on the Samsung phone systems for all business telephone system nee...
Asbestos surveys and removal servicesin Nottingham and the East Midlands
Published by Cordtape on July 6th 2012 | Business
Looking for an Asbestos Removal company in the East Midlands?
Asbestos removal is important to m...
Luxury Marketing Would need to Get accustomed to Mobile phone handset & Modern Styles Via the web
Published by BenedyktWigan on June 18th 2012 | Business
Often, high-end tends to make so high-end brands 1 ) whether however you like, diamond, yet another ...
Digital phone system for voice clarity
Published by John Kumar on December 17th 2011 | Business
The digital phone system is the phone system of today and shares space with VoIP, the internet techn...
Great value home phone lines
Published by Paul Rowley on March 13th 2012 | Business
There are now a wide range of great home phone providers that offer customers low prices, great deal...
Free paid surveys to earn money
Published by Ashish Pandey on February 7th 2012 | Business
Now you can sit at home and still earn some money with the option of free paid surveys that are avai...
Choosing the phone and broadband packages that suit you
Published by Paul Rowley on March 13th 2012 | Business
There are now a great range of providers of home phone and broadband services in the UK, each offers...
Survey by phone is the most beneficial way to have feedbacks and reviews
Published by Snooozy on January 5th 2012 | Business

The Survey by phone could bestow with a broad variety of suitable data for businesses concerning...
Mystery shopping with paid online surveys
Published by John Legraund Is An SEO Expert And Content Writer Who Has Written Articles On Mystery Shopping, Hunter Fan And Search Engine Optimisation on June 23rd 2012 | Business
Mystery shopping or the online surveys are a way to earn some extra income but these can’t be the ...
Why you should use cordtape for asbestos surveys and asbestos removal in the East Midlands
Published by Cordtape on May 28th 2012 | Business
Cordtape offers huge range of products and services that are quite beneficial for the clients as wel...
Why you should contact Cordtape for asbestos surveys and asbestos removal in the East Midlands
Published by Cordtape on June 28th 2012 | Business
Asbestos removal in the East Midlands is significant to reassure health safety and avoid any future ...