Article Side

Online Article Directory!

Hello Guest! Login or Register to submit articles!

Answering Service for Doctors – Understanding Three Facts about People

By John Austin Subscribe to RSS | March 5th 2012 | Views:
loading
 
  



Answering service for doctors is crucial. Here, we are not dealing with a customer who wishes to buy your product or inquire about it. The caller, in this case, is a patient who either needs urgent medical help, or is inquiring about health-related issues. Even a single missed call can become a matter of life and death for somebody.

Fact #1: People Hate to be Put on Hold

When somebody is put on hold for more than 10 minutes, they are likely to get irritated and look somewhere else. For a business, this can be a great loss. For a doctor or hospital, it can be a blot to their reputation and credibility. There is no denying the fact that words spread by the mouth are more effective. If the customer, who was put on hold, turns out to be a social butterfly or somebody renowned, you can well expect the news of your “inefficiency” to be spread like wildfire.

One of the basic purposes of installing answering service for doctors is letting the patients know that they are valued and cared for.

Fact #2: People Remember you When They are Greeted Warmly

There is a reason why answering services are slowly taking over voice mails or answering machines. A cold voice of the machine that repeats the recorded message fails to touch people. When a patient is dying of a disease, this is the last thing he or she may want. Instead, a warm, friendly voice that shows eagerness to help may do wonders to the caller.

Remember, we are dealing with ill and distressed people here. Some of them might be frustrated, depressed, or in panic. A machine cannot feel human emotions. Only a real person on the phone can. Perhaps here lies the secret to the popularity of healthcare answering service. The service deploys live people who are trained to talk to the patients and comply with the hospital’s protocol.

Fact #3: Patients Expect Doctors to be Available 24×7

Like it or not, you must face this fact. When a person is ill or suffering, he or she wants somebody to be with them round the clock. When they know they can call the doctor any time, they are better able to handle their panic. This holds particularly true for the patients suffering from mental disorders. An answering service for doctors is the solution.

One of the qualities of a good doctor is empathy toward their patients. They need to understand that the patient is passing through a phase of “dis-ease.” They are not in a position to deal with voice mails asking them to call later or wait till they transfer the call to the right person. They are neither in a mood to talk to some receptionist who knows nothing about medicine.

If a patient has to deal with any of the above situations, he is immediately put off and would like to contact another health care provider. This hits your reputation, which is one of the most important assets of a doctor. An answering service for doctors can prevent such disasters. The service, in fact, allows doctors to focus on the patients rather than on the phone.

John Austin - About Author:
medical-answeringservices.com provides excellent answering service for doctors, helping them care better for their patients. For more details on Healthcare answering service features, and cost, log on to the site.

Share on Facebook Tweet It Stumbleupon this post This post is delicious !

Article Source:
http://www.articleside.com/business-articles/answering-service-for-doctors-understanding-three-facts-about-people.htm

Related Business Articles Subscribe to RSS

Go for Ecofriendly Printing service for promoting your business
Published by Robert Samuels on February 22nd 2012 | Business
The above content highlights the role of the printing service in our life, particularly in populariz...
 
At TUCSON, we provide first class service
Published by Meghnath Kumar on March 29th 2012 | Business
It’s better advised to have a company in hand who can help you out in such emergency situations an...
 
Sydney plumbing service
Published by Canberra Marketing on December 4th 2011 | Business
As a homeowner, you will notice that the occurrence of plumbing problems is very frequent and can be...
 
Communicate a clear message using Web to Print service
Published by Mary Porter on June 20th 2012 | Business
In the current climate it’s more important than ever to communicate clearly with clients, especial...
 
Get easier and simpler reallocation service via Movers and Packers
Published by Ankita Gupta on July 1st 2012 | Business
There is large number of packing and moving companies in India to serve you. These reallocations com...
 
Bank identification Number - New credit validation service
Published by FlorianZippel on December 17th 2011 | Business
Base has over 75000 records and it is updated weekly. There is as well the support forum that is not...
 
For the ultimate luxury of business jets with a reliable, precise service contact the market leaders at Airmayfair.
Published by on June 21st 2012 | Business
We take our position very seriously, ensuring your trip is a safe and secure, and are very aware of ...
 
Hire modern postal service providers for expedient delivery of your business mails!
Published by Robwillmas on May 10th 2012 | Business
what are you waiting for? Go for these new and extremely proficient postal service providers in the ...
 
It is important to be aware of cheap catering equipment to ensure successful catering service
Published by Adair Sawyer on May 17th 2012 | Business
In the catering business, you plan, prepare, deliver and present the food to the clients for differe...
 
Get the finest payroll service providers to manage your account professionally
Published by Payroll1 on June 18th 2012 | Business
There are many upcoming small and big businesses every year. Each has a payroll division for which t...
 
Take the hassle out of your travel arrangements with S and J Dunfermline’s premiere taxi Edinburgh airport service.
Published by James Blee on June 16th 2012 | Business
S and J Travel Dunfermline based in the Edinburgh area and provide a one stop shop for professional,...
 
Document scanning service Fort Worth
Published by Jeremy Goins on November 30th 2011 | Business
At present time with the growth of latest technique of Document scanning service Fort Worth shifting...
 
Cranbury’s removals Southampton service is the only international removals and storage service to choose
Published by Mary Porter on June 22nd 2012 | Business
Cranburys offers its customers one simple promise and that is to provide you with an international r...
 
Black and Orange is a full service design agency that offers digital printing services and so much more
Published by Angie Turner on June 18th 2012 | Business
Black and Orange Creative is a full service design agency with a wealth of experience, and the creat...
 
How to locate the Best Roof Repair service provider?
Published by Micky Botter on January 21st 2012 | Business
Looking for the best roof repairs service, learn most valuable points before hiring roofing technici...
 
Don’t fall victim to identity fraud with Home Shred UK’s super and safe shredding service
Published by Mary Porter on July 14th 2012 | Business
Identity Theft is one of the fastest growing crimes in the UK; this crime has worryingly risen by 20...
 
Hire the service of bird removal Nashville to get rid of pigeons
Published by Philiproswell on January 7th 2012 | Business
Pigeons may cause bundle of problems to the house-owners. They are capable of nesting and living in ...
 
My Scooter and Me is one scooter service that caters for all your needs
Published by Mary Porter on June 19th 2012 | Business
My Scooter and Me has years of experience in the motorcycle industry....
 
Get accomplished and comfort service by Bhopal packers and movers
Published by Ankita Kumari on December 29th 2011 | Business
Bhopal is highly commercialized and industrialized area. It has both large and small industries. Maj...
 
BT Broadband in need of a better internet service provider?
Published by Paul Rowley on March 20th 2012 | Business
If you are looking for a new broadband internet connection and don’t know where to begin. Then BT ...